Official Newbie BitInstant Support Thread (Active Customer Support)

[kingcrimson]

I have two transactions I placed on saturday that went successfully through zipzap, but my btc-e account wasn't credited. No response to emails. They were worth 499.95 each for:
account #: 670695683
account #: 863544839
Hope this can be fixed soon

[kingcrimson]

I made a BitInstant Moneygram transaction on the 29th at 3:27 pm PST and it hasn't gone through 3 days later. I've sent numerous emails to support starting one hour after it failed to hit my MtGox account. Support replied that they are doing ZipZap orders by hand due to some delays with MoneyGram and ZipZap. Is that still the case? I just hope it goes through, it's pretty frustrating to see 00000 in my MGX account every time I check. Charlie could you help me please? The reference number is 53475667, the amount $483.95, account number 844533760.

same problems here, two transactions on moneygram went through successfully, no credit in my btc-e account. it has already been two days for me. seems the people throwing the fits and accusations are getting credited first. nice guys finish last!!

[traumdieb]

I made a BitInstant Moneygram transaction on the 29th at 3:27 pm PST and it hasn't gone through 3 days later. I've sent numerous emails to support starting one hour after it failed to hit my MtGox account. Support replied that they are doing ZipZap orders by hand due to some delays with MoneyGram and ZipZap. Is that still the case? I just hope it goes through, it's pretty frustrating to see 00000 in my MGX account every time I check. Charlie could you help me please? The reference number is 53475667, the amount $483.95, account number 844533760.

same problems here, two transactions on moneygram went through successfully, no credit in my btc-e account. it has already been two days for me. seems the people throwing the fits and accusations are getting credited first. nice guys finish last!!

You know what they say, a squeaky wheel gets the grease! Charlie seems to be pretty on top of it so I trust it will go through....eventually. Having hundreds in limbo without any certainty about when it will be available is super annoying. Help us, Chuck! Happy new year everyone, I hope the delays get sorted out quickly.

[bonjoey]

Charlie,

My payment worked with ZipZap, but I have not received funds. I sent an email to customer service, but there was no response. However, You seems very helpful with customers here, so could you get it processed for me? Thank you and Happy New Year!

Account# 175 988 260

[Yankee (BitInstant)]

Good Morning,

We will work on resolving all your orders now, if we missed the deadline of course fees will be refunded!

Thanks

I made a BitInstant Moneygram transaction on the 29th at 3:27 pm PST and it hasn't gone through 3 days later. I've sent numerous emails to support starting one hour after it failed to hit my MtGox account. Support replied that they are doing ZipZap orders by hand due to some delays with MoneyGram and ZipZap. Is that still the case? I just hope it goes through, it's pretty frustrating to see 00000 in my MGX account every time I check. Charlie could you help me please? The reference number is 53475667, the amount $483.95, account number 844533760.

same problems here, two transactions on moneygram went through successfully, no credit in my btc-e account. it has already been two days for me. seems the people throwing the fits and accusations are getting credited first. nice guys finish last!!

Hey, thats not true. THis is the first time we were alerted to your issue. I know its been two days, but we were not alerted to the failure.

Itll be taken care of now.

Charlie

[malexpeterson]

Hello,

[malexpeterson]

Hello,

I have not recieved my coins and I paid Saturday.  I have forwarded my zipzap info to customer support and I am getting pretty frustrated at ths point.

[malexpeterson]

Sorry for multiple posts here is my order info:




Account #
 206010043


Amount (USD)
 $119.95

Amount to Pay
Monto a pagar
 

$119.95
 

[tacobell]

691181887 -  203.95
still no info on the blockchain saying this went

[Rebirther]

Hello everyone. This Saturday I deposited $158.95, including the zip zap fees at a CVS moneygram. I used the option to deposit it into my Mt Gox account, yet it never appeared. Will the money show up eventually, or is there something that needs to happen to get it there? Thanks in advance!

[Yankee (BitInstant)]

Hello everyone. This Saturday I deposited $158.95, including the zip zap fees at a CVS moneygram. I used the option to deposit it into my Mt Gox account, yet it never appeared. Will the money show up eventually, or is there something that needs to happen to get it there? Thanks in advance!

Please post your ZipZap account # and we will process it. Thanks!

691181887 -  203.95
still no info on the blockchain saying this went

Yes, we discussed in a PM and Im working on it. Not sure why you double posted

EDIT: Processed

Account #
 206010043


Amount (USD)
 $119.95

Amount to Pay
Monto a pagar
 

$119.95

Hey, welcome to the forums.

Processing now!

EDIT: Processed!

[tacobell]

edit:) got it

[Yankee (BitInstant)]

in pm you said it was 100% processed? that was hours ago.      thank you for helping

No problem, sorry for the miscommunication, I had to approve it in the fraud filter. I sent extra coins to cover the fees and lateness!

Thanks

[Yankee (BitInstant)]

Afternoon,

All below were successfully processed, any issues please PM me!

Thanks

Charlie

53475667, the amount $483.95, account number 844533760.

I tried to conduct a transaction through your website today at Mon Dec 31 15:56:56 2012
Quote ID    16d49e8f-a33a-4f83-b8fc-268f4ff7d128
Event ID    61598bf2-7faa-4abe-ab6d-dd1ddefc49dd
and it is now 7 hours later and I still haven't received my bitcoins.

account #: 670695683
account #: 863544839
Hope this can be fixed soon

Account# 175 988 260

[meyoumeyou]

My order still hasn't been fulfilled even though you said it was.

I tried to conduct a transaction through your website today at Mon Dec 31 15:56:56 2012
Quote ID    16d49e8f-a33a-4f83-b8fc-268f4ff7d128
Event ID    61598bf2-7faa-4abe-ab6d-dd1ddefc49dd
and it is now 7 hours later and I still haven't received my bitcoins.

[Yankee (BitInstant)]

My order still hasn't been fulfilled even though you said it was.

I tried to conduct a transaction through your website today at Mon Dec 31 15:56:56 2012
Quote ID    16d49e8f-a33a-4f83-b8fc-268f4ff7d128
Event ID    61598bf2-7faa-4abe-ab6d-dd1ddefc49dd
and it is now 7 hours later and I still haven't received my bitcoins.

Already responded to your PM, no reason to post here as well if your receiving support from me.

Sorry for the delay, were working on it.

[b1athome]

Hey, Yankee I lost my id #s, and my transaction from the 29th still has not gone through. Can you help i have my zipzap id number. Any help would be greatly appreciated as it is my first time doing business with bitinstant.

[Yankee (BitInstant)]

Hey, Yankee I lost my id #s, and my transaction from the 29th still has not gone through. Can you help i have my zipzap id number. Any help would be greatly appreciated as it is my first time doing business with bitinstant.

Hey, sure! Post it here

[astronomical53]

hey yankee. im having a bit of a problem... i made 2 transactions on bitinstant last night but only one of them went through.. ive been emailing like crazy but have gotten no response.. ie checked blockchain but it only listed one the the deposits.. could you please help?

[astronomical53]

OrderID: a71f8531-70e6-4c48-8247-9a72b86a767c

OrderID: 1fc7e056-0d5d-4924-ba8f-6b53ad8a6b03

those are the 2 orders in question