If you were a customer support rep, would you prefer to right away assist  person 1 who has waited 4 days and is asking nicely? Or person 2 who has waited 4 days is saying fuck you (insert shit talk about their company) give me my money! LOL forgive me maybe my logic is flawed

Email ZipZap for the Merchant Order ID. They should have it to you within a day (mon-fri). It'll speed up everything with Bitinstant. That's the ID you want

Just got my second order of coins...thanks to the Bitinstant team!

I did have to wait some time ( almost 2 weeks for one and a couple days for the second) to get my issues resolved, BUT the team was very helpful and did resolve the issue. I will continue using bitinstant always

cheers

Hey chasemac21, email ZipZap the account number and amount that you had sent found in your "successful transaction verification email".

Ask ZipZap for the Merchant Order ID.

They will send you the information (Order ID) which you can send here to Yankee

and then just wait for it to process!

There's a lot to process it seems like.

I was waiting for a week for my first order to process and now a couple days with charlie and the support team for my second order. Give em some time and they'll get back to you.

Don't expect to get it right away on the weekends or within 24 hrs!. My experience and others I know here will say that the weekends are a little slower.. as they've processed all but one failed orders for us mon-fri. Good luck to everyone

Hey Yankee,

I just sent you a PM with my Order ID for my failed orderthat we discussed and with the new address to be sent to


thanks for your help. YOU DA BEST. REAL TALK     

While we're all waiting for our coins why not enjoy some Coltrane?

AMEN TO COLTRANE ( John Coltrane that is.. )

http://www.youtube.com/watch?v=qWG2dsXV5HI

Yankee,

To answer your question, no my two separate issues have not been resolved yet!

Thanks for getting back to me and checking up early this Monday though; I appreciate it

Lucky! I've been waiting 9 days for a 500$ order.


and now 2 days for another 500$ order.. so be happy you got your coins so fast .....I'm waiting...

I will have taken a week and a half to get one order of coins and a couple days for the other lost order.. but my worries are eased as Yankee has been in good communication with me here while trying to help me receive my 1000$ in coins!!

Thank you for your help in this matter.. and for changing the receiving address.. I really appreciate it

Yankee,

Just sent you a pm !

but this is the information for my lost order from 9 days ago. There was one of two orders for 503.95 that made it through for the same amount to address 1AstYS7FTqSSYVBNh6hNvmRXTMAX3zAgP6.

Of the three orders, two were going to that address. I can't remember which two out of these three it is though.

Thank you!! Please send all funds, from order in PM and this order to address: 1Edn1nVCvmGqUCNxDGVV1WbM7kJkMbmKNR


Christine Gutierrez (ZipZap)
Jan 25 15:13 (PST)

Hi Rachel,

Customer made 3 duplicate payments in the amount of 503.95 and only 2 have posted. will you please look into this.

Date
Jan 25, 2013 07:59
[[MerchantOrderID]]
204085a6-1654-4c9a-8744-ece70ba7269c
Customer account ID
910 566 421
Payment code
59465025
Status
Paid
Amount
500.00 USD
Final full order amount
503.95 USD

Date
Jan 25, 2013 07:33
[[MerchantOrderID]]
180647e5-2891-4df5-9ad4-2675981040d9
Customer account ID
852 908 722
Payment code
75699268
Status
Paid
Amount
500.00 USD
Final full order amount
503.95 USD

Date
Jan 25, 2013 07:22
[[MerchantOrderID]]
60f09b00-6cb6-4318-a7ab-77f25518aed3
Customer account ID
200 464 832
Payment code
56267166
Status
Paid
Amount
500.00 USD
Final full order amount
503.95 USD

thank you!!!

I am hoping to receive my funds tomorrow.


I have been told multiple times that my funds are "safe" ("just stuck"?) are being "taken care of"? but for how long must one wait before they question what is really going on? Others come on here after not having received their bitcoins for a few hours and a day and now they are receiving their funds?!

Tomorrow will be day # 9 for waiting for one transaction of 503.95. If I don't receive my funds tomorrow... well I don't know how I can recommend this service any longer.

Tomorrow will also be day #2 for not receiving a second transfer of 503.95.

I am HOPING that this weekend will not be the second weekend with no replies from the support team.. and also the second weekend waiting with no bitcoins; the 1000$ in bitcoins now in backed up bitcoins that are owed to me.

Please, team.. if this can be resolved.. well I'd love to continue to recommend this service to all who I share the joy of bitcoin with. Right now I need support and for someone to really tell me why it takes 9 days to receive my money when it is known that it is because of the double spend filter. Wouldn't it be an easy fix?

And this API issue for my second transfer of 500$.. Will this be happening again?

If I knew there weren't going to be anymore problems.. well I'd just go back to the bank and do ANOTHER transfer.. I owe a co worker 500$ in coins and have for 9 days. This is getting quite difficult to explain.

Hope all you are enjoying your coins :/

Thank you for the quick response!

Can I expect this matter to be resolved today? I was contacted 4 days ago by rachel and told this would be taken care of by support. and now this second order hasn't gone through.. I'm just worried there is something wrong with the system. If it can't be taken care of today I'm not sure if I can use Bitinstant as I usually have coins within half an hour. Not longer than a week..

I will get the price of the coin that I was to purchase a week ago as well for one of my orders?

thank you Yankee.

-martel blue
@ martel92p@comcast.net

Yankee,

My two orders for 503.95 ?!?!

I'm on day number 8 for the first one and about 20 hours for the second one.

Please help!!. How is it that others are receiving their money when I've been waiting over a week.?

Should I send the blockchain info that shows the missing amount that I've been told that was to be honored 4 days ago?!
Please help me with this matter!!!

thank you!!!

Hey Yankee,
I have two problems.

I have been having problems for 7 days attempting to receive my bitcoins.

2 co workers along with myself bought 3 transfers of bitcoins to be sent to two seperate addresses.

Two of the payments were said to go through, but blockchain.info only shows one. Please help as I have received only one message from support 3 days ago, saying I would be taken care of. it has been 7 days.

Customer made 3 duplicate payments in the amount of 503.95 and only 2 have posted. will you please look into this.

Date
Jan 25, 2013 07:59
[[MerchantOrderID]]
204085a6-1654-4c9a-8744-ece70ba7269c
Customer account ID
910 566 421
Payment code
59465025
Status
Paid
Amount
500.00 USD
Final full order amount
503.95 USD

Date
Jan 25, 2013 07:33
[[MerchantOrderID]]
180647e5-2891-4df5-9ad4-2675981040d9
Customer account ID
852 908 722
Payment code
75699268
Status
Paid
Amount
500.00 USD
Final full order amount
503.95 USD


The account where only 1 of 2 payments were received can be seen in this blockchain information.


http://blockchain.info/address/1AstYS7FTqSSYVBNh6hNvmRXTMAX3zAgP6


AND OH AND TODAY..... A SEPARATE ISSUE... After not receiving my 500$ transaction for 7 days.. I assumed it would be safe to just put another 500$ through and I would change the other amount of 500 for cash when it was resolved.

I NOW HAVE TWO PENDING ISSUES WITH BITINSTANT TOTALING 1000$?

THIS (JAN 30TH) TRANSACTION HAS BEEN "loading" FOR A FEW HOURS AS WELL

Quote ID link : https://www.bitinstant.com/order_status/d39b18a5-65d0-4da9-be69-ea6320006e54

Please help resolve my two problems!!! email me please.. martel92p@comcast.net

Hey guys,

I'm just posting once here as well so I can PM Yankee.

~Having problems receiving my bitcoins for 7 days now.. still waiting on bitinstant.