Official Newbie BitInstant Support Thread (Active Customer Support)

[BitcoinMonster]

There's a lot to process it seems like.

I was waiting for a week for my first order to process and now a couple days with charlie and the support team for my second order. Give em some time and they'll get back to you.

Don't expect to get it right away on the weekends or within 24 hrs!. My experience and others I know here will say that the weekends are a little slower.. as they've processed all but one failed orders for us mon-fri. Good luck to everyone

[Korgy]

Hey Yankee.  Can you process my order?  I deposited using Walmart to bitcoin to email and I still haven't gotten the email from Coinapult.  Thanks.

Order id: c80bb497-f94d-403a-8ba3-69bff7f18108

Zip zap account: 418722138

[mpmonster]

I think if I can get this handled today I might continue to use bitinstant. But the last 3 times. Have had issues that take a couple days to get resolved. They do ultimately get resolved but not quite the timeframe most of us are looking for. At this point i think I would rather have a refund of my $503.95. Got confirmation from zip zap 30 sec. after payment. Have not received one email from bitinstant to confirm payment. NOT ONE!

SMH :/

[chasemac21]

Paid cash through zipzap and received email from zipzap but not from bitinstant yet and its been about 4 hours now... Lost the order id too  any help??

[voidsleep]

I paid for Bitcoins to e-mail a few hours ago now. Still nothing. I use Bitinstant to get my coins QUICKLY. The past 2 times I haven't gotten my coins in "under an hour" like the website states. I contacted customer support and no response, of course just like the last time this happened. I could really use some help here as I have an extremely important purchase to make.

Quote ID: a2c51c9c-bf80-4229-8e48-1eca76520eb4

Event ID: ceb3f109-8664-4237-acfc-96cc9eaa910f

Someone please figure this out for me. I CANNOT have my money tied up for days again like the last time. Thank you.

[BitcoinMonster]

Paid cash through zipzap and received email from zipzap but not from bitinstant yet and its been about 4 hours now... Lost the order id too  any help??

Hey chasemac21, email ZipZap the account number and amount that you had sent found in your "successful transaction verification email".

Ask ZipZap for the Merchant Order ID.

They will send you the information (Order ID) which you can send here to Yankee

and then just wait for it to process!

[ConcernedCoins]

PLEASE RESPOND TO ME BITINSTANT SUPPORT

for over a month now i have had 1000$ in transfers not processed. You claim no one have ever been done wrong and i agree you guys run a tight ship but as of this point i have been terribly wronged and i need to be worked with to have a solution.

I WOULD NEVER BAD MOUTH YOUR OPERATIONS BUT IT SEEMS THAT IS THE ONLY WAY YOU RESPOND.

Yankee please send me a pm or an email antiquelivin@tormail.org.
(i have sent you emails and pms)

I have given up so many times on getting my btc and its a shame because i do believe you guys are genuine nice people i just have gotten screwed over so honestly.

I really do not mean to be rude im only trying to get attention and support please respond.

[ltibayan]

Hey Yankee,
I emailed BitInstant a few days ago about having funds sent to a wrong mtgox account # and got a reply from Rachel. I was able to contact Mt. Gox to freeze the funds in the wrong account, and they now ask that you guys contact them for further action, but I haven't heard from Rachel or anyone since then. If you could follow up on those emails asap that would be great.

OrderID: da0fef22-a1c1-4fa7-978b-328e5a4adf46
EventID: 52f0424b-d8f2-4306-b6ab-9c842b8f7b6a
DestAccount:
QuoteID: 357e2141-896c-4290-b858-fbdbcff79e0b
User: SYSTEM
DestExchange: mtgox

[Korgy]

Hey Yankee.  Can you process my order?  I deposited using Walmart to bitcoin to email and I still haven't gotten the email from Coinapult.  Thanks.

Order id: c80bb497-f94d-403a-8ba3-69bff7f18108

Zip zap account: 418722138

Only response I have gotten is that there is an error.   Has anyone else got their issues resolved today?

[mpmonster]

Just got my Bitcoin order. I must say even though I have had a few issues with bitinstant they have always come through in the end
I got my Bitcoin order and I will be back again.
Thank you very much to the whole team. Yankee you guys run a truly legit and customer service oriented business. In a shady dark world of buying bitcoins you guys are a beacon of light.

[Tetrahyde]

Just got my order as well. I appreciate such a fast turnaround on the weekends.

[d3adleavez]

Just got my order quicker than I expected, from reading some of the comments I thought this was gonna be a nightmare but I'm impressed and thankful for quick help, and on the weekend no less!

[Rawted]

Order ID   0f4263de-182b-4ca5-a64d-7703cd7415c4
Event ID   75dd9001-699e-4f52-a666-6ad0c770e7f7

[BitcoinMonster]

Just got my second order of coins...thanks to the Bitinstant team!

I did have to wait some time ( almost 2 weeks for one and a couple days for the second) to get my issues resolved, BUT the team was very helpful and did resolve the issue. I will continue using bitinstant always

cheers

[BitcoinMonster]

Used your service for the first time last week - loved it. Went to use it again a few nights ago and it errored out (after filling in all info and doing the human captcha) and said something along the lines of 'There was an identity error in generating your payment slip. Please contact support@zipzapinc.com to resolve'. Was attempting a moneygram->bitcoin to email (also tried to moneygram->btc-e.com account). Emailed support several days ago, and again yesterday. Below is one of the order ids. Thanks for any help.

Quote ID   0f4263de-182b-4ca5-a64d-7703cd7415c4
Event ID   75dd9001-699e-4f52-a666-6ad0c770e7f7

Email ZipZap for the Merchant Order ID. They should have it to you within a day (mon-fri). It'll speed up everything with Bitinstant. That's the ID you want

[bitResearch]

This is a great service, but it seems like 7-11 can't accept zipzap payments, since they don't include a barcode and they don't have a red phone. CVS was set up to accept payments and had a red phone to call moneygram.

[Rawted]

Used your service for the first time last week - loved it. Went to use it again a few nights ago and it errored out (after filling in all info and doing the human captcha) and said something along the lines of 'There was an identity error in generating your payment slip. Please contact support@zipzapinc.com to resolve'. Was attempting a moneygram->bitcoin to email (also tried to moneygram->btc-e.com account). Emailed support several days ago, and again yesterday. Below is one of the order ids. Thanks for any help.

Quote ID   0f4263de-182b-4ca5-a64d-7703cd7415c4
Event ID   75dd9001-699e-4f52-a666-6ad0c770e7f7

Email ZipZap for the Merchant Order ID. They should have it to you within a day (mon-fri). It'll speed up everything with Bitinstant. That's the ID you want

I emailed zipzap when this happened on Tuesday, and again on Thursday. Have not heard back. Hoping this all gets cleared up in the next few days (btc/ltc prices won't wait for me!). Thank you for your help though!

[mbknn]

Hey, I accidentally put paypal instead of btc address last time i used this service, i emailed support with my order number and was told they would send the address the appropriate ammount, that was about a month ago, if you could help me out i would greatly appreciate it! Thanks!

Account:575777628

[Korgy]

I got my order processed!  Bitinstant has the best customer service out there and am very pleased with them helping me out on the weekend.  Thanks again!

[mitchell1202]

Order Execution Error! Deposited money, checked status and most recent one said this. I hope this is an easy fix.

quote id:
6dfaa103-e2ac-48b6-a3fb-3c3e28309127