Thank you to everyone who read and listened I will update if or when things change

Thanks for the tip I'll look into it

I have talked to one about a week ago all I have to do is figure out where to mail the letter.

Thank you.  I have posted before on a few other forums and on here it's just been awhile and I like to try and contact their help desk before I start posting all about it. But since they seem to not want to help I could atleast post and maybe someone will hear me and maybe I'll save someone else from the same problem

First let me say that this has been long on going process trying to figure out away to retrieve my coins I lost them sometime back in April 2013 I have been trying forever to figure out what to do. This is not my first post on the subject nor will it be my last. I also posted this on reddit which it was removed because the mod said It made no sense since mt gox has been gone for months. Now I might mention gox in this post but it has nothing to do with me losing access to my bitcoins . I only mention it because I want to give the events on what happened when my coins were lost and I know someone out there is going to ask well where did they come from.

Sorry for the long post I just wanted to get everything I could out on the first try.

I created a btc address using blockchain.info iOs app copy the new address to my clipboard and pasted it into my mt. gox account to send funds from mt. gox to my newly created address which I had done a few times now. I get the confirmation saying funds had been transferred so I check my iOs app and the address I created was gone. So i check it manually using blockchain.info website it shows the funds were in the address. I then use my PC to try and spend my bitcoins. But when I log onto my account it doesn't show the address there either. So I use a backup to try and restore my address. When I finally get my address to appear in I'm my wallet it says I do not have the private key to access the funds in that particular address. I can still access the funds in my other addresses in my wallet.

I then proceed to ask zen desk for help sometime around April I wait little while to get a reply back because I know sometime's help desk get really backed up. I never get an email back so I check zen desk and it say's this problem is considered solved and is now closed. So I open a new ticket asking how is this ticket considered solved when I can't access funds. I finally get a reply back stating that blockchain.info doesn't store private keys and there is nothing they can or will do to help. I also tried contacting piuk on bitcointalk.org but he never replied back. So I have been trying for almost a year now to try and figure out what happened, why it happened and how to access my funds.

I've searched everywhere through my backup to try and find my private key. I also searched through every file in the iOs app to try and locate the private key in a cached file. I begin to lose hope but I randomly search google to see if someone has found away to crack a private key or see if anyone has had the same problem. Which brings me to this post on  [bitcointalk.org](https://bitcointalk.org/index.php?topic=321047.0) when I read the post i realized that the person who posted it had the exact problem I had. So I keep reading and I see a reply post from piuk


So they ignore my request for help when I was experiencing the same problem. When I tried to report the same issues. Why is it that when they reported a problem they got help and their funds replaced.

Since blockchain.info finally acknowledges that their iOs app was the cause for me losing my private key. I too would like my funds back.

In case anyone is wondering the address still holds my funds, I still can't access them to spend them and there has been no activity to that address.

Blockchain.info
1E5h2Mms8y5qY14YBg1KNkqdhZ3ByYo9W6

i know its up to me to backup wallet up but when i create a new address using their service i expect my address to stay in my wallet not just appear for a min and then disappear after i send btc to it and thats not even the real point of this thread real point is its been over a month and they can even email back and say anything

i created a new address with in my wallet and sent my coins there then i logged in to see my coins and the address i created wasnt there so i emailed blockchain for help over a month ago still no response WTH! i did manage to find my coins but can not do anything with them since i dont have the key anyone else experience this.

hey hows it going just wanted to introduce myself and let anyone thats interested know im trying to start accepting bitcoin as a form of payments for my car electronic store. in Baton Rouge, La