Bitcoin Forum
December 16, 2017, 06:02:48 AM *
News: Latest stable version of Bitcoin Core: 0.15.1  [Torrent].
 
   Home   Help Search Donate Login Register  
Pages: [1] 2 »  All
  Print  
Author Topic: I got back my faith in Blockchain.info  (Read 5846 times)
koelen3
Legendary
*
Offline Offline

Activity: 980


Sooner or later, a man who wears two faces forgets


View Profile
October 29, 2013, 08:54:42 PM
 #1

So, yesterday morning I made a new address on my Blockchain.info wallet on my iPhone.
So a new address has been created, I send a payment of BTC0.58051 to my new created wallet.
As soon as I see on blockchain.info I get an unconfirmed transaction, my BTC addresses disappear on my iPhone.
I start to panic and I see to my transactions, these have disappeared from my iPhone too.

My wallet has gone from my iPhone by now, so I look up my PC and try to log in to my Blockchain.info account.
I put my account details in and I get an error. 'Error Decrypting Wallet. Please check your password is correct.'
So I guess my password to be wrong, however I didn't change my password lately.

I try and use all my known password combinations but none of them seem to work.
I tried recovering my wallet with the latest backup I had with the password I always used on Blockchain.info and I was able to recover my wallet.
Now I tried using my received backup I got in my e-mail from Blockchain after making the new address but my password is just not working.

It's only BTC0.58051 but that's equal to almost a rough 90€ which is a lot to me.

I already had contact with Mandrik from Blockchain.info and he closed the help request after saying there is nothing they can do about this.
I lost all my hope in Blockchain.info's wallets and I'm now using another online wallet.
I hope nobody else will have the same problems as I did receive now.

I can refer to these problems users 'recently' had with Blockchain.info too:

 - I lost 160 Bitcoins from my blockchain.info wallet!
 - Can't access my Blockchain.info's wallet anymore! <-- This is somehow the same problem I have
 - Complaints about blockchain.info's support
1513404168
Hero Member
*
Offline Offline

Posts: 1513404168

View Profile Personal Message (Offline)

Ignore
1513404168
Reply with quote  #2

1513404168
Report to moderator
Advertised sites are not endorsed by the Bitcoin Forum. They may be unsafe, untrustworthy, or illegal in your jurisdiction. Advertise here.
donut
Sr. Member
****
Offline Offline

Activity: 246


View Profile
October 29, 2013, 09:03:47 PM
 #2

>My BTC will always be stuck in this address...

>stole

If they are stuck, they aren't stolen. The address is not controlled by blockchain.info, the service does NOT know your private key. Your password isn't working because someone intercepted your email and changed it, most likely.
Blockchain_Helper
Newbie
*
Offline Offline

Activity: 25



View Profile WWW
October 29, 2013, 09:14:51 PM
 #3

We're extremely limited in what we can do for issues involving passwords not working. We can help track down lost identifiers, reset two factor authentication & IP locks, and even provide a history of backups for a user's wallet. Unfortunately if the password does not work then there is nothing more we can do. We have the lost password mnemonic page (https://blockchain.info/wallet/forgot-password?guid=). Whenever a password is changed by a user they need to make sure to note the new mnemonic. Otherwise the old password will still display when you enter the old mnemonic in. We certainly don't want people to lose access to their funds, so we try to offer as many backup plans as possible.

Blockchain.info Support Staff
Follow us! Facebook: https://www.facebook.com/blockchain Twitter: https://twitter.com/blockchain
Appreciate our free service? Send us a tip at 16gKb8fYGdvrmuMmir6mQG5MN6nUroriF3
koelen3
Legendary
*
Offline Offline

Activity: 980


Sooner or later, a man who wears two faces forgets


View Profile
October 29, 2013, 10:01:29 PM
 #4

Your password isn't working because someone intercepted your email and changed it, most likely.

Yeah right, how could anybody hack my e-mail that has a 15+ characters password with combined UPPER & LOW case and special signs...
This isn't the case as I could log in right before making a new address...

We're extremely limited in what we can do for issues involving passwords not working. We can help track down lost identifiers, reset two factor authentication & IP locks, and even provide a history of backups for a user's wallet. Unfortunately if the password does not work then there is nothing more we can do. We have the lost password mnemonic page (https://blockchain.info/wallet/forgot-password?guid=). Whenever a password is changed by a user they need to make sure to note the new mnemonic. Otherwise the old password will still display when you enter the old mnemonic in. We certainly don't want people to lose access to their funds, so we try to offer as many backup plans as possible.

I would've asked for a back-up right after and right before the new address was made.
But your support Mandrik closed the support thread.

But I just noticed he opened one again, thanks for that.
gweedo
Legendary
*
Offline Offline

Activity: 1246


Java, PHP, HTML/CSS Programmer for Hire!


View Profile WWW
October 29, 2013, 10:12:28 PM
 #5

You need to learn more about bitcoins, and how they work. Also when to use blockchain. Just chalk it up to a newbie lesson. Now you should use a local client Wink where you have more control.

Want to earn 2500 SATOSHIS per hour? Come Chat and Chill in https://goseemybits.com/lobby
koelen3
Legendary
*
Offline Offline

Activity: 980


Sooner or later, a man who wears two faces forgets


View Profile
October 29, 2013, 10:16:18 PM
 #6

I know a lot of bitcoin, it's just a mystery why my password stopped working after I made the new address on my wallet
Kenshin
Sr. Member
****
Offline Offline

Activity: 280


View Profile
October 29, 2013, 10:22:02 PM
 #7

>My BTC will always be stuck in this address...

>stole

If they are stuck, they aren't stolen. The address is not controlled by blockchain.info, the service does NOT know your private key. Your password isn't working because someone intercepted your email and changed it, most likely.

How did someone intercepted your email. Oops, don't tell me people still don't use https for all connection.  Shocked
koelen3
Legendary
*
Offline Offline

Activity: 980


Sooner or later, a man who wears two faces forgets


View Profile
October 29, 2013, 10:24:59 PM
 #8

>My BTC will always be stuck in this address...

>stole

If they are stuck, they aren't stolen. The address is not controlled by blockchain.info, the service does NOT know your private key. Your password isn't working because someone intercepted your email and changed it, most likely.

How did someone intercepted your email. Oops, don't tell me people still don't use https for all connection.  Shocked

As I said, there is no  chance someone intercepted any of my mails.
My password isn't in a mail nor it would be the same.
justmyname
Sr. Member
****
Offline Offline

Activity: 280


View Profile
October 29, 2013, 10:39:41 PM
 #9

I had trouble with leaking wallets. Come back after 8 hours or so and it would go down .2 BTC for example. No longer do business with them and I'm much better off.
bizz
Hero Member
*****
Offline Offline

Activity: 492


View Profile
October 29, 2013, 10:52:06 PM
 #10

I highly doubt they stole your 0.58 btc like you say after they gave away 10 btc yesterday to 500k user.

Either you forgot/misstyped your pass (why don't you people use password manager like lastpass or keepass?) or you've been hacked (unlikely because coins would move).

But reading your post again it seems you actually created a new wallet and not just a new address. Check your emails for identifiers and make sure you have correct passwords for wallet(s) and you'll get your coins.

koelen3
Legendary
*
Offline Offline

Activity: 980


Sooner or later, a man who wears two faces forgets


View Profile
October 29, 2013, 11:04:02 PM
 #11

I highly doubt they stole your 0.58 btc like you say after they gave away 10 btc yesterday to 500k user.

Either you forgot/misstyped your pass (why don't you people use password manager like lastpass or keepass?) or you've been hacked (unlikely because coins would move).

But reading your post again it seems you actually created a new wallet and not just a new address. Check your emails for identifiers and make sure you have correct passwords for wallet(s) and you'll get your coins.



Indeed, I don't say they stole 0.58BTC, but when I press on New address on my iPhone I assume I created a new address, right?
And I have notifications enabled when I send or receive bitcoins, why would I receive this confirmation otherwise?


Betaling is ontvangen
Een betaling is ontvangen in uw bitcoin portemonnee.

79cb356b760e3a46c1dbcd17d74519789e97383686858f539f6eb295c058c31a
1Jw5aFSjQ6z49U8acMgym6VnMmeu21obob
   1Pzdboz8miyB9fsmN3Fdr4b2iphRE1ncPA 0.58051 BTC
1 Bevestigingen 0.58051 BTC
Uw portemonnee id is: (hidden) - (Afmelden)

The ID in there is the same ID as always in the original mail, so...
koelen3
Legendary
*
Offline Offline

Activity: 980


Sooner or later, a man who wears two faces forgets


View Profile
October 29, 2013, 11:08:31 PM
 #12

Also what's rare is this:

(hidden).aes.json   2013-10-29 23:51:54            1344   Import  <-- Mandrik has put the below backup up again on my wallet to access the other addresses
(hidden).aes.json   2013-10-28 11:25:55            1452   Import  <-- This Backup suddenly my password should be wrong ?!
(hidden).aes.json   2013-10-11 20:05:30           1324    Import


As I try to import the backup where my password should be wrong it keeps saying 'Error Decrypting Wallet. Please check your password is correct.'
gweedo
Legendary
*
Offline Offline

Activity: 1246


Java, PHP, HTML/CSS Programmer for Hire!


View Profile WWW
October 29, 2013, 11:14:13 PM
 #13

I know a lot of bitcoin, it's just a mystery why my password stopped working after I made the new address on my wallet

If you knew then you would know blockchain couldn't help you.

Want to earn 2500 SATOSHIS per hour? Come Chat and Chill in https://goseemybits.com/lobby
koelen3
Legendary
*
Offline Offline

Activity: 980


Sooner or later, a man who wears two faces forgets


View Profile
October 29, 2013, 11:21:50 PM
 #14

Just another quick update.
I just made a new address on my blockchain.info wallet using my iPhone again.
As I try to log in my password isn't working anymore, I guess the problem is inside the iPhone app.
Anybody else that wants to test this with me?
rpg
Hero Member
*****
Offline Offline

Activity: 616



View Profile
October 29, 2013, 11:22:51 PM
 #15

>My BTC will always be stuck in this address...

>stole

If they are stuck, they aren't stolen. The address is not controlled by blockchain.info, the service does NOT know your private key. Your password isn't working because someone intercepted your email and changed it, most likely.

How did someone intercepted your email. Oops, don't tell me people still don't use https for all connection.  Shocked

As I said, there is no  chance someone intercepted any of my mails.
My password isn't in a mail nor it would be the same.

not connecting via HTTPS or falling victim to a man in the middle attack

.SPECTRE.                ▄▄███▄▄
            ▄▄███▀▀▀▀▀███▄▄
▄▄      ▄▄███▀▀ ▄▄███▄▄ ▀▀███▄▄      ▄▄
████▄▄  ▀▀▀ ▄▄███████████▄▄ ▀▀▀  ▄▄████
  ▀▀████▄    ▀▀█████████▀▀    ▄████▀▀
 ██▄▄ ▀██ █▄▄    ▀▀▀▀▀    ▄▄█ ██▀ ▄▄██
 ▀▀███ ██ █████▄       ▄█████ ██ ███▀▀
      ██ ███████▄   ▄███████ ██
       ██ ████████   ████████ ██
       ██▄▄ ▀▀████   ████▀▀ ▄▄██
        ▀▀███▄▄ ▀▀   ▀▀ ▄▄███▀▀
            ▀▀███▄▄▄▄▄███▀▀
                ▀▀███▀▀
             │
     │      ███
     │      ███
    │     ███
███  │     ███
███ ███ ███ ███
███ ███ ███ ███
███ ███ ███ ███
███ ███ ███ ███
███ ███     │
███ ███     │
    │
 
▬▬     WHITEPAPER    ▬▬
FACEBOOK     TELEGRAM
TWITTER     SLACK     MEDIUM
.
PRE-SALE.
PUBLIC SALE.
koelen3
Legendary
*
Offline Offline

Activity: 980


Sooner or later, a man who wears two faces forgets


View Profile
October 29, 2013, 11:26:23 PM
 #16

not connecting via HTTPS or falling victim to a man in the middle attack

I always use HTTPS

Could it be possible that the iPhone app has been compromised?
That if a user makes a new address it changes the user's pass immediately, send an e-mail to the 'hacker' and then he logs in to your account and then could steal all your Bitcoins stored in your other addresses?
Please take note of this Thinkpad.
TradeFortress
VIP
Legendary
*
Offline Offline

Activity: 910


View Profile
October 29, 2013, 11:28:15 PM
 #17

Any wallet service provider that allows you to reset passwords over email has no idea what they're doing.

Quote
I just made a new address on my blockchain.info wallet using my iPhone again.

Did you make a new wallet?

Quote
Could it be possible that the iPhone app has been compromised?
That if a user makes a new address it changes the user's pass immediately?
Please take note of this Thinkpad.

This seems extremely unlikely. Are you jailbroken with OpenSSH installed, without changing the root password?
koelen3
Legendary
*
Offline Offline

Activity: 980


Sooner or later, a man who wears two faces forgets


View Profile
October 29, 2013, 11:32:08 PM
 #18

Did you make a new wallet?

This seems extremely unlikely. Are you jailbroken with OpenSSH installed, without changing the root password?

No, I press on new address in the My addresses tab using the backup Mandrik had restored on my account.
This created a new address, I now have added two, I can still view everything on iPhone, but I can't log in to my account on PC anymore.

No, my iPhone isn't jailbroken.
It's factory new and running on IOS7
bizz
Hero Member
*****
Offline Offline

Activity: 492


View Profile
October 29, 2013, 11:42:18 PM
 #19

Did you make a new wallet?

This seems extremely unlikely. Are you jailbroken with OpenSSH installed, without changing the root password?

No, I press on new address in the My addresses tab using the backup Mandrik had restored on my account.
This created a new address, I now have added two, I can still view everything on iPhone, but I can't log in to my account on PC anymore.

No, my iPhone isn't jailbroken.
It's factory new and running on IOS7

Well... that's ...weird. I think every new address makes wallet to sync with server. It is possible something is broken. I just tried but on android and works as usual.
gweedo
Legendary
*
Offline Offline

Activity: 1246


Java, PHP, HTML/CSS Programmer for Hire!


View Profile WWW
October 29, 2013, 11:43:41 PM
 #20

Just another quick update.
I just made a new address on my blockchain.info wallet using my iPhone again.
As I try to log in my password isn't working anymore, I guess the problem is inside the iPhone app.
Anybody else that wants to test this with me?

My blockchain wallet works fine just made 3 addresses I have access to them both online desktop and my iphone.

Want to earn 2500 SATOSHIS per hour? Come Chat and Chill in https://goseemybits.com/lobby
Pages: [1] 2 »  All
  Print  
 
Jump to:  

Sponsored by , a Bitcoin-accepting VPN.
Powered by MySQL Powered by PHP Powered by SMF 1.1.19 | SMF © 2006-2009, Simple Machines Valid XHTML 1.0! Valid CSS!