i think your problem is not too old to worry about it. first you should contact the support because they can only resolve your problem. we can just give you the right direction. btw, if you post your problem in their official thread then there are high chances of getting your problem resolved very faster. thread link: https://bitcointalk.org/index.php?topic=825713.0
i dont think every newbie is a bot, do you ? op's writing style doesnot look like a bot's style to me. but also i maybe wrong.

please answer a few questions:
1. which cloud mining site are you using ?
2. did you contact the support atleast once ?
3. from how long is the problem occuring ?
you should answer the above questions so that we can help you. btw, cloud mining sites are not trustable and you should never invest your money in it from now onwards.