Hello Everyone,

I recently made a purchase of my first bitcoin to start saving / learning to trade.  Whilst it was not a fortune, it was a lot to me. 

I had previously opened my bitcoin account (held by Blockchain.info) a few times, but on the most recent occasion it no longer recognizes my password.  As I had kept my 12-word passphrase safe, I decided to recover the funds and start again but I'm having a nightmare...

I have made contact with the moderators there and described the issue which is quite bizarre.  They initially told me to  "try clearing all your browser data, including cache & cookies? Please also try logging in via an Incognito window (Chrome) and let us know if that helps with the problem."  Which I have done to no avail.

This is the issue:
When I attempt to recover my funds using 12 word passphrase it does not permit me to enter more than 3 words. The "continue" box greys out after 3rd word. If I click "continue" after 3 words it prompts me to fill in email and a new password, when I click continue again, nothing happened other than a pink box up in right hand corner with random characters.

I have given them screenshots of the process but have heard nothing back from them as yet (I can post it here if someone wants to see).  It has been over 7 days.

Please note: I have tried on multiple computers and the same thing happens...

Has anyone heard of an issue like this or is this sounding like an expensive lesson?

Thanks.