Guys, I am just coming in to post good news and vouch for bitinstant and charlie in particular.

Earlier this week I started a thread in the Newbies section and also posted in this thread.  Relevant details

1. Did a cash transfer from Blockchain.info wallet on April 3, Tuesday around 820am. Got zipzap confirmation email 20 minutes later.
2. Waited and waited, emailed Blockchain and bitinstant support, posted here but heard nothing for 3 full days.
3. Yesterday afternoon my btc finally did arrive, however they did deduct their fee and I believe the exchange rate was off.
4. Emailed charlie from bitinstant and he replied quickly and explained he would make things right, aka refund my fees and give me the accurate exchange rate. I just emailed him the details and hopefully he follows through quickly with the refund of my fees since it took 3+ days instead of 30-60 min.

I went from annoyed to angry to disappointed but then finally I got paid! Keep patient they will make things right eventually!

Hopefully they hire some more support and start answering the phone and replying to emails and live chat requests though!

That's great but what is going to be done for those of us waiting 1, 2, 3+ days and still no Bitcoins? We paid fees around 3.99% for what? What price will we get on our coins?

This is laughable. No reply from bitinstant "live support" which is a joke because live implies a reply within a few minutes, tops. No reply to my email. It has been 2 full days since I made a cash payment at Walmart and got the email from zipzap that it was successful.  Unfortunately, since I initiated the transaction directly from my Blockchain.info wallet, I apparently only had one chance to record or save my orderID and I didn't do that. I figured it would come in an email or I wouldn't even need it, based on the false claims that bitinstant is the fastest way to turn cash to btc. 

If it helps here are some relevant details from the zipzap conformation email.

Amount to Pay: $253.95
Account Number: 670731165

Your ZipZap payment has been successfully processed and the merchant has been notified to complete your order. Please keep this email for your records.

What is being done to make things right? Not only has the value of btc fluctuated wildly, I have also paid 4.49% in fees to ensure timely delivery that is nearly 2 full days late. Normally its not a big deal, except I did business with you based on speed and that's why I'm paying you 4.49% in fees. Also all of the time I have spent (wasted) trying to coax a response out of anyone involved which should not happen.

Update/bump:

Still NO replies from help@Blockchain.info, support@bitinstant.com, bitinstant "live chat" (usually live chat implies instant replies similar to a chat room. That's how it always worked for me in other accounts such as a stock trading account or any site really. The way bitinstant works, it is just a form that they reply to via email, or so they claim.) Also no official replies to this thread. This is laughable. I understand a surge in demand can cause issues but at least reply with a form email telling me someone will eventually resolve my issue. I'm starting to think bitinstant is nothing more than a ponzi that eventually will steal a bunch of people's money. Use at your own risk.

They are highly divisible up to 1/100,000 I believe.

The relationship could be like gold vs silver. Gold is for saving and silver for spending. Maybe another competing crypto currency steps in for everyday spending while Bitcoin is used more for larger transactions.

To update the situation, nothing has been resolved or even addressed as of yet. Sent email to bitinstant support and no reply. Nothing has shown up in my wallet. Been 28 hours and nothing. At least zipzap worked normally. I wonder what will be done to compensate. Will I get the price as of when my money was sent per the zipzap email? If the price goes down can I get a better price? How about the 3.99% fee plus the 0.5% fee I paid for the private wallet transfer? Will those be refunded or at least rolled into Bitcoins? I'm waiting...friends and family are also curious about Bitcoin and I've told them to use caution with bitinstant.

I recently signed up for a wallet on blockchain.info.  I used the cash deposit method and filled out the info. I went to my local Walmart and paid via money gram. I got a confirmation email instantly from zipzap that it was successful. And now, 16 hours later, nothing. What is going on? Is this because of MT Gox issues? I dont have the transaction number but have the receipt and email receipt from zipzap. I searched the block chain and it says I have no transactions. What gives?