It's very helpful to reference your order info rather then just saying things like, "where's my money?"  General complaints and checking in is not helpful when it does not provide any info that I can work from.

I'm hoping to personally work on your issue today.  I'm very sorry for the delay and thanks for your patience.

I am showing your order as processed.  Care to provide me with more info so I understand what type of issue you are having and in turn I can look it up?  Thanks.

I am trying to work on your issue and I asked you a specific question.  Was this coupon posted in public?

Did you post this coupon publicly?

Thanks for providing the info I need to lookup your issue.  It appears your Gox code was redeemed.  Did you redeem this coupon or post the code in public?

Please identify yourself by email as that's how we have logged these issues.  I can let you know your status once you provide this info.

Need a new Gox code?

Someone is about to start resending those orders thru tonight!

YAY! 

is it more than a 3 day backlog? because that's how long i've been waiting

Thanks for helping me compile enough info about your order.  I've added you to a list of people that need new Gox coupons.  I can't provide an ETA of when you will receive your funds but someone is looking at this Gox coupon list.  Thanks for your patience.

It's still not clear...

DID you EVER receive a coupon?  Did you try using it?  What was the result?

We like to arrange our Gox coupon list by email.  Do you have an email that I can check to see if you on my list?

You seem to usually post without your order details which makes it difficult to help.

I've been giving you status updates pretty regularly.  Please be patient.

I've escalated you to the person who handles order execution price problems.  Sorry for your troubles.

I am simply writing this to give my honest overall opinion of Bitinstant and to give you guys an idea of what you are in store for.  I have been using Bitinstant for a long time and I never even had to create an account on here except until a few months ago.  And I feel that this increase in business is a horrible excuse for what is happening. If you cant handle your company shut down your site, fix all orders 100% and then only take what you can handle.  They even said that it takes days for them to receive payment so it is blatantly obvious that these guys do not have the money on hand to operate so they are waiting for you new guys to place orders to pay for the old ones.  Its not how you do business and I do not see how they are even operating.  These guys are making a killing off of shorting everybody and if they tell you they match the BTC price that is a lie.  For you to get that honored not only do you have to wait till your transaction finally gets processed you then have to catch their mistake and message some one on here and hope that you get the difference.  The 2 times that this happened I got the 1 BTC I was owed for the difference in price and the second time was after waiting 2 weeks it was closer to a 2 BTC difference which I never received and was told I would get after messaging numerous people but I did not even bother following up any more with it since I was so pissed off with them and just happy that I received most of my transaction and this was a few months ago so the price was not as high as it was today.  Obviously only a small percent of people will do that and that still does not even guarantee you your money so 90% of the time they are keeping what you deserve.  Do not spend money with them unless you can afford to have your funds tied up for weeks at a time and you do not mind receiving the absolute worst customer service you will experience in your life.  I have personally dealt with the CEO Charlie/Yankee and i am not sure if he was having a bad day but he was a complete douche and seems like most of his responses to people on here are not very helpful.  I am only on here to tell people my experience and let them judge if they feel like risking it.  I feel a little better now lol.

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