Official Newbie BitInstant Support Thread (Active Customer Support)

[akabmikua]

You asked me that if I can accept (new) BTC-E coupons now, I answered "Yes". Simple.

I don't believe I ever asked you that.

What did you ask by saying this?

Is it possible you received any btce coupons?

[URSAY]

You asked me that if I can accept (new) BTC-E coupons now, I answered "Yes". Simple.

I don't believe I ever asked you that.

What did you ask by saying this?

Is it possible you received any btce coupons?

I asked you if you had received any btce coupons.  The answer is yes or no.  Thanks! 

[akabmikua]

You asked me that if I can accept (new) BTC-E coupons now, I answered "Yes". Simple.

I don't believe I ever asked you that.

What did you ask by saying this?

Is it possible you received any btce coupons?

I asked you if you had received any btce coupons.  The answer is yes or no.  Thanks! 

No, I have NOT received any coupons so far.

[the_remote]

MoneyGram'd $150 at $75 a coin and got 1.2 BTC instead of 2.0 BTC after an 5+ hour delay and an apparently huge Mt. Gox premium.
QuoteID: e542ee17-c3e1-490c-9228-09bc1fdd3e0e DestAccount: 1PaQmB5Bb3UJ9VJTzj8TgK1CGMGKZspuf6

I have sent some support requests as well as tried to contact BitInstant on Reddit where a lot of other people were being credited for the same problem.
http://www.reddit.com/r/Bitcoin/comments/1ccjgh/psa_bitinstants_cashtobitcoinaddress_service_is/

[TedDansonsHair]

NEED INFO FROM USERS...forgive me if I am asking for this for a second time.

PC_Mobile (email?) / fuue83 (email?) / ScrapOfCat (email?) / synergy7 (email?) / Nonya Business (email?) / chase1420 (email?) / archimediate (email?) / bigpoppapump69 (email?) / cayson (email?) / chubbychecker (email?) / Joerg (email?) / Pzwow (email?) / Murdaversa (email?) / yachtsman (email?) / TedDansonsHair (email?) / heart_mons (email?) / Vict0ar (email?) / lifted1 (email?) / Deadlock94 (email?) / jthev05 (email?)

Are you asking if I received the automated email saying that my issue has been logged? If so, yes, I received one for both of my issues.

No I need your email addy.

Sorry about that, it's: thomwilsonnotyorke@gmail.com

[FYourself]

URSAY, have those Gox codes begun to go out yet?
Are they going out in order of when the order was placed?

Please identify yourself by email as that's how we have logged these issues.  I can let you know your status once you provide this info.

nefariouzdeedz@gmail.com

You really keep no records on tickets huh? Because I've told you twice what my email was, AND i've been in contact with bitinstant via email. Whatever, idc.

When will I get my gox code? This is is day 10 of me waiting for my money.

Thanks for providing the info I need to lookup your issue.  It appears your Gox code was redeemed.  Did you redeem this coupon or post the code in public?

I tried to redeem it and it said invalid. Am I just losing out on this money then?

[URSAY]

You asked me that if I can accept (new) BTC-E coupons now, I answered "Yes". Simple.

I don't believe I ever asked you that.

What did you ask by saying this?

Is it possible you received any btce coupons?

I asked you if you had received any btce coupons.  The answer is yes or no.  Thanks! 

No, I have NOT received any coupons so far.

Thanks for the info.  We are continuing to look into your issue! 

[URSAY]

MoneyGram'd $150 at $75 a coin and got 1.2 BTC instead of 2.0 BTC after an 5+ hour delay and an apparently huge Mt. Gox premium.
QuoteID: e542ee17-c3e1-490c-9228-09bc1fdd3e0e DestAccount: 1PaQmB5Bb3UJ9VJTzj8TgK1CGMGKZspuf6

I have sent some support requests as well as tried to contact BitInstant on Reddit where a lot of other people were being credited for the same problem.
http://www.reddit.com/r/Bitcoin/comments/1ccjgh/psa_bitinstants_cashtobitcoinaddress_service_is/

Please log your issue at our main support channel...

bitinstant.com/contact

THANKS!

[URSAY]

URSAY, have those Gox codes begun to go out yet?
Are they going out in order of when the order was placed?

Please identify yourself by email as that's how we have logged these issues.  I can let you know your status once you provide this info.

nefariouzdeedz@gmail.com

You really keep no records on tickets huh? Because I've told you twice what my email was, AND i've been in contact with bitinstant via email. Whatever, idc.

When will I get my gox code? This is is day 10 of me waiting for my money.

Thanks for providing the info I need to lookup your issue.  It appears your Gox code was redeemed.  Did you redeem this coupon or post the code in public?

I tried to redeem it and it said invalid. Am I just losing out on this money then?

Did you post this coupon publicly?

[tacobell]

hey URsay how can i use bitinstant to buy a btc-e code? i see it listed under payment options along with the cvs and walmart deposits but not to buy? im trying to get money in  there today

[URSAY]

hey URsay how can i use bitinstant to buy a btc-e code? i see it listed under payment options along with the cvs and walmart deposits but not to buy? im trying to get money in  there today

It's possible that feature is temp. disabled.

[Vict0ar]

I will probably looking further into some logged price execution issues as well.  I will likely be asking for users with this issue to tell me exactly what they are owed and the Bitcoin address to send the funds to.

How do we determine exactly what we are owed?  Does the price lock in when we execute the order, or when ZipZap processes the order, or some other time?

If you had us execute the BTC order then give me the BTC price at the time of your order.  Figure out what you received and do the math to tell us what we owe you.  Obviously the more info you can provide us with the better. 

My order time was Friday 4/12/2013 at 1:35 Eastern Standard Time.  This corresponds with a MtGox time of 15:35.  This screenshot shows the MtGox prices for that hour.

https://i.imgur.com/QdOzUwE.png

If there is a way to figure out the exact time, then hopefully someone lets us know and I will find that out.  Otherwise, it seems the most fair to simply use the average of the high and low which is $71.75/BTC.

I bought $476.257605 USD worth of BTC which, divided by 71.75, means I should receive 6.63773666 BTC.  I was only given 3.70151298 BTC so I am due 6.63773666-3.70151298 = 2.93622367 BTC

Please send to Bitcoin address 15954yNfL1wVx7arByXuA215kY9BnVWBqb

Here is more info from this order:

On 4/12/2013 I initiated a cash deposit to bitcoin address at 1:35PM Eastern Standard Time.  It was for $496.05.  After Bitinstant fees, I was to recieve $476.257605 worth of BTC to the address 1Kw8rrHypsDx6YBr98mVcfgpHLPv44Awxj

Quote ID    0a3eda29-de7b-4f86-9087-922569b2fdea
Event ID    d01ff15e-8413-453e-b92a-93bc1fcd729e
Quote valid until    Fri Apr 12 18:28:43 2013
Fees (Not inclusive of ZipZap)    3.99%%
Amount you need to pay    $496.05 USD
Amount you will receive    $476.257605 USD
Expected delivery time(HH:MM:SS)    0:30:00
Guaranteed delivery time (HH:MM:SS)    1 day, 0:00:00
Destination exchange    Bitcoin Address 1Kw8rrHypsDx6YBr98mVcfgpHLPv44Awxj

Order #  f2275a92-c99a-4be1-a106-3db4ddd1717f

https://bitcointalk.org/index.php?topic=128314.msg1840587#msg1840587

email?

pokapokajokajoka@gmail.com

[lifted1]

Folks, I have received my deposit to Gox, after about 17 days. However, it's only been about 3 days since I logged my complaint here. . Ursay I want to thank you for sticking to your word. I'm not gonna lie, I'm a little disappointed that I still got charged bitinstant fees... and that on top of that I have to pay $100 per btc instead of the $85 it would have been if my deposit had been processed correctly. But, somehow I feel like I won today, and I suppose that's worth something. Thanks.

Thanks for posting.  Again I apologize for any issues you have experienced.  If you will allow me to open a ticket for you regarding your execution price I will try to resolve the issue for you.  Would this be okay?  

Absolutely. Just tell me what to do and I'll be on it faster than whores on crack.    

Folks, be patient and give these guys a chance to help. If you provide the appropriate information in the correct places, you will get your money. Even I was skeptical at first, but I think it's clear that these guys are getting it done.

Order ID # ?

This is the one I got today which successfully deposited funds to gox:  
OrderID: 64a95439-ebb8-4fc1-8b0d-52439abbbdb9


This one is the original I got on Match 28:  OrderID: 412773bf-8dc9-4316-99be-317fe346947e





THANK YOU URSAY  !!!

I'm sorry but could you please be clear about what I am looking into?  I only need information regarding orders that you have a problem with.  Thanks for clarifying!  

Ursay, You asked me to provide you with an order ID so you could look into an execution price. In my last post, I provided you with both the order ID for my original transaction on march 28, which was unsuccessful( when BTC was $85), and the order ID for the successful deposit that finally made it to my gox account today. I wasn't sure which you would need in order to look into the execution price, so I gave you both. Please let me know if there's something else I need to do. Thanks much.

Give me exact figures.  What did you receive?  What did you expect?

@URSAY

Oh , got ya. Well, at the time of my deposit on March 28 btc was apx. $85, and today was bought at $95.90. I saw it posted here that Bitinstant would be honoring the BTc value at that time of their failed deposits. But how do you do that if the BTC was purchased from GOX and BI isn't actually supplying me with the BTC? Honestly, I'd just be happy if Bitinstant would reimburse me for it's transaction fees at least. I mean, I don't wanna sound like too much of a bitch , but putting me through what BI just put me through for 2 weeks, costing me $ in BTC value, and then charging me apx. $25 for its service just feels a bit like a slap in the face to me.

Escalated your request for fee reversal. 

@URSAY

Last night, shortly after you posted this, I received an email from Mandrik  :


"Sorry for the delay! I just manually processed your order, and you should receive your funds shortly. Thanks!

---
Sincerely,
Mandrik  "

I assumed it was in response to the fee refund you mentioned, but as of this morning I am still not seeing anything. I just wanna make sure I'm looking in the right place for the right thing. Can you tell me anything about this? Thanks

URSAY,

    I was exchanging pm with you, but I'll just post my email here.   Jewce30@yahoo.com.  This is in regard to :  OrderID: 64a95439-ebb8-4fc1-8b0d-52439abbbdb9
   You were escalating a refund for bitinstant fees attached to this order. I received the above email from mandrik last night saying my order was processed. I assumed it was the refund, but have not received anything. You asked me for my email address so you could look into it. I hope I've given you the necessary info. Thank you very much for the effort.

[URSAY]

Folks, I have received my deposit to Gox, after about 17 days. However, it's only been about 3 days since I logged my complaint here. . Ursay I want to thank you for sticking to your word. I'm not gonna lie, I'm a little disappointed that I still got charged bitinstant fees... and that on top of that I have to pay $100 per btc instead of the $85 it would have been if my deposit had been processed correctly. But, somehow I feel like I won today, and I suppose that's worth something. Thanks.

Thanks for posting.  Again I apologize for any issues you have experienced.  If you will allow me to open a ticket for you regarding your execution price I will try to resolve the issue for you.  Would this be okay?  

Absolutely. Just tell me what to do and I'll be on it faster than whores on crack.    

Folks, be patient and give these guys a chance to help. If you provide the appropriate information in the correct places, you will get your money. Even I was skeptical at first, but I think it's clear that these guys are getting it done.

Order ID # ?

This is the one I got today which successfully deposited funds to gox:  
OrderID: 64a95439-ebb8-4fc1-8b0d-52439abbbdb9


This one is the original I got on Match 28:  OrderID: 412773bf-8dc9-4316-99be-317fe346947e





THANK YOU URSAY  !!!

I'm sorry but could you please be clear about what I am looking into?  I only need information regarding orders that you have a problem with.  Thanks for clarifying!  

Ursay, You asked me to provide you with an order ID so you could look into an execution price. In my last post, I provided you with both the order ID for my original transaction on march 28, which was unsuccessful( when BTC was $85), and the order ID for the successful deposit that finally made it to my gox account today. I wasn't sure which you would need in order to look into the execution price, so I gave you both. Please let me know if there's something else I need to do. Thanks much.

Give me exact figures.  What did you receive?  What did you expect?

@URSAY

Oh , got ya. Well, at the time of my deposit on March 28 btc was apx. $85, and today was bought at $95.90. I saw it posted here that Bitinstant would be honoring the BTc value at that time of their failed deposits. But how do you do that if the BTC was purchased from GOX and BI isn't actually supplying me with the BTC? Honestly, I'd just be happy if Bitinstant would reimburse me for it's transaction fees at least. I mean, I don't wanna sound like too much of a bitch , but putting me through what BI just put me through for 2 weeks, costing me $ in BTC value, and then charging me apx. $25 for its service just feels a bit like a slap in the face to me.

Escalated your request for fee reversal. 

@URSAY

Last night, shortly after you posted this, I received an email from Mandrik  :


"Sorry for the delay! I just manually processed your order, and you should receive your funds shortly. Thanks!

---
Sincerely,
Mandrik  "

I assumed it was in response to the fee refund you mentioned, but as of this morning I am still not seeing anything. I just wanna make sure I'm looking in the right place for the right thing. Can you tell me anything about this? Thanks

URSAY,

    I was exchanging pm with you, but I'll just post my email here.   Jewce30@yahoo.com.  This is in regard to :  OrderID: 64a95439-ebb8-4fc1-8b0d-52439abbbdb9
   You were escalating a refund for bitinstant fees attached to this order. I received the above email from mandrik last night saying my order was processed. I assumed it was the refund, but have not received anything. You asked me for my email address so you could look into it. I hope I've given you the necessary info. Thank you very much for the effort.

Thanks for providing useful info!  What BTC addy would you like your funds sent to?  Thanks! 

[FYourself]

URSAY, have those Gox codes begun to go out yet?
Are they going out in order of when the order was placed?

Please identify yourself by email as that's how we have logged these issues.  I can let you know your status once you provide this info.

nefariouzdeedz@gmail.com

You really keep no records on tickets huh? Because I've told you twice what my email was, AND i've been in contact with bitinstant via email. Whatever, idc.

When will I get my gox code? This is is day 10 of me waiting for my money.

Thanks for providing the info I need to lookup your issue.  It appears your Gox code was redeemed.  Did you redeem this coupon or post the code in public?

I tried to redeem it and it said invalid. Am I just losing out on this money then?

Did you post this coupon publicly?

The coupon was not necessary in the transaction, it was supposed to be a direct deposit. The coupon was just in the API response.

[URSAY]

URSAY, have those Gox codes begun to go out yet?
Are they going out in order of when the order was placed?

Please identify yourself by email as that's how we have logged these issues.  I can let you know your status once you provide this info.

nefariouzdeedz@gmail.com

You really keep no records on tickets huh? Because I've told you twice what my email was, AND i've been in contact with bitinstant via email. Whatever, idc.

When will I get my gox code? This is is day 10 of me waiting for my money.

Thanks for providing the info I need to lookup your issue.  It appears your Gox code was redeemed.  Did you redeem this coupon or post the code in public?

I tried to redeem it and it said invalid. Am I just losing out on this money then?

I am trying to work on your issue and I asked you a specific question.  Was this coupon posted in public?

[FYourself]

URSAY, have those Gox codes begun to go out yet?
Are they going out in order of when the order was placed?

Please identify yourself by email as that's how we have logged these issues.  I can let you know your status once you provide this info.

nefariouzdeedz@gmail.com

You really keep no records on tickets huh? Because I've told you twice what my email was, AND i've been in contact with bitinstant via email. Whatever, idc.

When will I get my gox code? This is is day 10 of me waiting for my money.

Thanks for providing the info I need to lookup your issue.  It appears your Gox code was redeemed.  Did you redeem this coupon or post the code in public?

I tried to redeem it and it said invalid. Am I just losing out on this money then?

I am trying to work on your issue and I asked you a specific question.  Was this coupon posted in public?

Like 30 pages back I accidentally pasted my whole email in, instead of just the 3 ID's. The coupon wasn't supposed to be used though and i tried it and it never worked. So idk.

I'm about to do another bitintstant deposit, I'm not sure why I trust you with my money but I need to buy BTC. If I want to transfer to mt gox do i use my account number with the M or exchange account?

[the_remote]

MoneyGram'd $150 at $75 a coin and got 1.2 BTC instead of 2.0 BTC after an 5+ hour delay and an apparently huge Mt. Gox premium.
QuoteID: e542ee17-c3e1-490c-9228-09bc1fdd3e0e DestAccount: 1PaQmB5Bb3UJ9VJTzj8TgK1CGMGKZspuf6

I have sent some support requests as well as tried to contact BitInstant on Reddit where a lot of other people were being credited for the same problem.
http://www.reddit.com/r/Bitcoin/comments/1ccjgh/psa_bitinstants_cashtobitcoinaddress_service_is/

Please log your issue at our main support channel...

bitinstant.com/contact

THANKS!

I submitted a ticket on Friday.  Should I expect to hear something today?  I don't know the support hours but I assume it was closed for the weekend.

[BitcoinApprentice]

Hi I've submitted 2 support emails a few days ago, still haven't gotten a response. $2000 from dwolla --> MtGox hasn't gotten there yet. Email: joeykrug@gmail.com

That is probably because their max is $500 for legal reasons.  Good luck I am sure it will get held up for a while. I am not sure why they let people enter amounts greater than $500 when that is there limit and they know it wont go thru.  You think they would not want to add to the amount of customer issues ?

Why, you ask?  I can't impose motives, but see if anything here matches up:

The definition of FRAUD:
http://legal-dictionary.thefreedictionary.com/fraud

"A false representation of a matter of fact—whether by words or by conduct, by false or misleading allegations, or by concealment of what should have been disclosed—that deceives and is intended to deceive another so that the individual will act upon it to her or his legal injury." ....

Read the rest.

[URSAY]

URSAY, have those Gox codes begun to go out yet?
Are they going out in order of when the order was placed?

Please identify yourself by email as that's how we have logged these issues.  I can let you know your status once you provide this info.

nefariouzdeedz@gmail.com

You really keep no records on tickets huh? Because I've told you twice what my email was, AND i've been in contact with bitinstant via email. Whatever, idc.

When will I get my gox code? This is is day 10 of me waiting for my money.

Thanks for providing the info I need to lookup your issue.  It appears your Gox code was redeemed.  Did you redeem this coupon or post the code in public?

I tried to redeem it and it said invalid. Am I just losing out on this money then?

Did you post this coupon publicly?

The coupon was not necessary in the transaction, it was supposed to be a direct deposit. The coupon was just in the API response.

Your still not answering my question.