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1  Other / Beginners & Help / Re: BTC-E.com - Not Able to login! WARNING - They are not helping me! on: April 12, 2013, 04:14:47 AM
With BTC-e I currently have:

0.00008094 BTC
0.00000008 LTC
6.986 PPC
2.69308816 USD

My big funds are somewhere a bit safer. Steal away.
2  Other / Beginners & Help / Re: BTC-E.com - Not Able to login! WARNING - They are not helping me! on: April 11, 2013, 12:23:31 AM
And why are people losing money?
3  Other / Beginners & Help / Re: BTC-E.com - Not Able to login! WARNING - They are not helping me! on: April 11, 2013, 12:21:02 AM
what a load of FUD

there was no exploit, there was no hacks or thefts done by the exchange. it just shows that you would rather beleive the scare tactics of the troll box then to learn the actual facts of the case.

on april 4th a majority of exchanges and pools got DDOS'ed. for those that are not aware a ddos is not a hacking method to steal money. it is a method to just push so much information into a website that it lags.

BTC-E decided to disable its email servers so that more server power went into active trading.
https://btc-e.com/news/128

other exchanges have been known to temporarily remove/disable less key systems to ensure stability for the more general user.

on april 9th the email servers were switched back on
https://btc-e.com/news/131

so those that did not get emails, please don't call it an exploit. it was in the announcements from the 4th of april. so keep an eye on the announcements. they may lack english grammar but atleast they inform you better then mtgox.

i for one am a person that if something looks dodgy i will go out my way to look into it *cough* BFL *cough*  Grin but BTC-E although run by russians where most trolls stereotype them as 'russian mafia', BTC-e has done a great job when actual hacks occured last year and they dealt with it in a speedy time, without anyone losing out.

that being said. they are still a third party. so using them as a long term bank, using anyone that is not yourself as a long term bank is something you all need to think about intensively.

only put in the funds you want to play with in, the day you want to play with them. and withdraw it before you go sleep. only truly trust those people long term that you know, and are able to slap across the face with a wet fish if they deceived you.

remember its your money, no banks will bail you out. theirs no government insurance policies against loss. so trust yourself to be wise with your funds.

i have many coins but i would only keep in a few coins overnight that i deem a safe risk to add a few pennys if the orders hit. i do the same with institutional banking systems also, so its not just a bitcoin precaution.

what you will find though is shouting abuse will not get speedy results. infact they are within their rights to put your issues to the bottom of the pile if you become abusive/extortionate.

The email thing doesn't make sense. I received a confirmation email when I confirmed my email address. Yeah different server probably but it would be changing 1 line of code to make it go through an email server that worked.

I typed my password in notepad as it was long and complex, then copied and pasted it into the change password thing... When I was about to go to bed, I thought I would log out and back in again just to make sure everything worked fine, and that's where the shit started. I know they are working on improvements and maybe I was too hard on them, but when you have a shit load of cash sitting there you do get slightly worried. I know it's only money and at the end of our life it won't mean shit, but not receiving any messages from support and when they finally sent something they made no sense.
4  Other / Beginners & Help / Re: BTC-E.com - Not Able to login! WARNING - They are not helping me! on: April 09, 2013, 10:17:00 AM
He extortionist

 Mark Z (23:28:59 8/04/2013)
Out of fairness I will close topic and not come back not speak about it if you give me back my BTC

 Mark Z (23:29:36 8/04/2013)
because if im not being compensated Ill just leave the topic open

 Mark Z (23:31:34 8/04/2013)
Come on you make tons of money, at least make this right!

There is no extortion there as far as i can see. If he was trying to get coins from you that he wasn't owed, that would be extortion. You have an opportunity here to rectify this problem and earn trust and respect from the members here Smiley

I will be keeping my eye on this thread.

FIX THIS BTC-E! You surely have access to all the transactions? Tell us where the 4.84 btc went?
5  Other / Beginners & Help / Re: BTC-E.com - Not Able to login! WARNING - They are not helping me! on: April 09, 2013, 03:29:20 AM
Well support was very rude! Didnt even take the time over ICQ to talk to me. let me waiting for over an hour and just LEFT! Thats no way to respond to an issue!

BTC-E.com better fixes this soon. They hold my Cash atm and i am not pleased to say the least!

Just remember that this is supposed to be one of the benefits of bitcoin and other alternative currencies, that they are unregulated. 

As soon as people start getting screwed over when companies become unresponsive, they'll quickly turn on the whole concept and demand regulation or exit all together. 

But anyhow .... yeah, I always transfer everything out of these exchanges as soon as I possibly can.  I don't trust any of them to be staffed or maintained properly.

Just because something is not regulated that does not mean a business in that unregulated field should provide absolute shit support. They are the worst I have ever encountered.

Why would people put 1000's of dollars in the hands of people who can't even bother to answer simple question (not me any more). They have a website in English, so for fucks sake get people who speak English fluently to provide that support.

It's not good enough, regulated or not.
6  Other / Beginners & Help / Re: BTC-E.com - Not Able to login! WARNING - They are not helping me! on: April 09, 2013, 02:22:11 AM
Still waiting on another email from support, but he made it seem like he was going to do something. I'm not jumping on a wagon to bash BTC-e, I love the place, I'm just upset years of savings are possibly just "gone". I will let you know what happens.

DON'T give up friend... If they stole your money then fight it. Shit just doesn't go missing (see my post above about being an IT pro).

If enough people speak up then things will change, especially with their lame ass support.
7  Other / Beginners & Help / Re: BTC-E.com - Not Able to login! WARNING - They are not helping me! on: April 09, 2013, 02:16:14 AM
Guys, good news, the password reset form now works. give it a try with your username....

I knew that only to find out my 4.84 BTC is MISSING... BTC-E.com wont give it back!

Did you click any links in the trollbox ?

Nope. Didnt do that... It was server sided. my account did not want to verify my e-mail got an error. It seems someone exploited my account and those of others.

I did type in the chatbox before it happend. So they got my account name probably... Then ran the exploit, it seems to be with account registered during the weekend, but im not sure. I am sure that he fixed it later because I registered a second account to test and could send verification e-mail perfectly. Now a few people including me are Fed and get no help what so ever...

I wonder what happened with mine. I verified my email address, then changed my password to a something long and then thought "I'll logout and back in to make sure everything works fine" and that when the problems started. I was up until about 3:30am crapping my pants that I had lost around 7k.

To be honest, I think this was deliberate on their side. Things like this just don't 'happen'. And just in case you are wondering I am an IT professional of 15 years that has been specialising is web development. I understand this shit inside out and back to front, so if you have any questions, just ask.

It's funny how the password reset form just stared working (I even got 3 emails from their support address a few hours ago).

In all honesty, I believe it it wasn't for this forum post, people would have lost a lot of money. I will never trade with them again.
8  Other / Beginners & Help / Re: BTC-E.com - Not Able to login! WARNING - They are not helping me! on: April 08, 2013, 11:42:13 PM
Sorry to hear that.

I was so thankful when I saw all my Litecoins sitting there (1633 of them).... But I transferred them out to another wallet. I don't trust these clowns at all..
9  Other / Beginners & Help / Re: BTC-E.com - Not Able to login! WARNING - They are not helping me! on: April 08, 2013, 10:49:42 PM
Guys, good news, the password reset form now works. give it a try with your username....
10  Other / Beginners & Help / Re: BTC-E.com - Not Able to login! WARNING - They are not helping me! on: April 08, 2013, 10:45:52 PM
I am so pissed off with their lack of help. I even used the 'verify email address' feature to make sure my email address is right

Surely they would want to keep their customers happy? I have had 3 hours sleep becasuse of all this.
11  Other / Beginners & Help / Re: BTC-E.com - Not Able to login! WARNING - They are not helping me! on: April 08, 2013, 05:48:47 PM
I'm not getting anywhere.... my username is Rimas admin............ all i need is a password reset email
12  Other / Beginners & Help / Re: BTC-E.com - Not Able to login! WARNING - They are not helping me! on: April 08, 2013, 05:43:29 PM
I have exactly the same problem right now that has been going on for hours and hours,,,
13  Other / Beginners & Help / btc-e.com on: April 08, 2013, 04:58:25 PM
Hi,

Has anyone had problems with the site btc-e.com and resetting passwords? I never get my reset password email and yes i've looked in the spam folder...

Thanks...
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