BTC-E.com - Not Able to login! WARNING - They are not helping me!

[tarzan]

Guys, good news, the password reset form now works. give it a try with your username....

Didn't work for  me. I'm not sure where that e-mail ended, but, it wasn't my inbox. 

[1714147334]

1714147334

[1714147334]

1714147334

[nonamefour]

Also had my account access taken away, been speaking to support all day with very few replies that made sense and the ones that did were not of any help at all. Still waiting to get my account back.

[OversightNL]

Well they better give all access and Coins back or im not done with it.

[Herodes]

Guys, good news, the password reset form now works. give it a try with your username....

I knew that only to find out my 4.84 BTC is MISSING... BTC-E.com wont give it back!

Did you click any links in the trollbox ?

[Rimas1978]

Sorry to hear that.

I was so thankful when I saw all my Litecoins sitting there (1633 of them).... But I transferred them out to another wallet. I don't trust these clowns at all..

[OversightNL]

Guys, good news, the password reset form now works. give it a try with your username....

I knew that only to find out my 4.84 BTC is MISSING... BTC-E.com wont give it back!

Did you click any links in the trollbox ?

Nope. Didnt do that... It was server sided. my account did not want to verify my e-mail got an error. It seems someone exploited my account and those of others.

I did type in the chatbox before it happend. So they got my account name probably... Then ran the exploit, it seems to be with account registered during the weekend, but im not sure. I am sure that he fixed it later because I registered a second account to test and could send verification e-mail perfectly. Now a few people including me are Fed and get no help what so ever...

[Rimas1978]

Guys, good news, the password reset form now works. give it a try with your username....

I knew that only to find out my 4.84 BTC is MISSING... BTC-E.com wont give it back!

Did you click any links in the trollbox ?

Nope. Didnt do that... It was server sided. my account did not want to verify my e-mail got an error. It seems someone exploited my account and those of others.

I did type in the chatbox before it happend. So they got my account name probably... Then ran the exploit, it seems to be with account registered during the weekend, but im not sure. I am sure that he fixed it later because I registered a second account to test and could send verification e-mail perfectly. Now a few people including me are Fed and get no help what so ever...

I wonder what happened with mine. I verified my email address, then changed my password to a something long and then thought "I'll logout and back in to make sure everything works fine" and that when the problems started. I was up until about 3:30am crapping my pants that I had lost around 7k.

To be honest, I think this was deliberate on their side. Things like this just don't 'happen'. And just in case you are wondering I am an IT professional of 15 years that has been specialising is web development. I understand this shit inside out and back to front, so if you have any questions, just ask.

It's funny how the password reset form just stared working (I even got 3 emails from their support address a few hours ago).

In all honesty, I believe it it wasn't for this forum post, people would have lost a lot of money. I will never trade with them again.

[Rimas1978]

Still waiting on another email from support, but he made it seem like he was going to do something. I'm not jumping on a wagon to bash BTC-e, I love the place, I'm just upset years of savings are possibly just "gone". I will let you know what happens.

DON'T give up friend... If they stole your money then fight it. Shit just doesn't go missing (see my post above about being an IT pro).

If enough people speak up then things will change, especially with their lame ass support.

[Berghoff]

Well support was very rude! Didnt even take the time over ICQ to talk to me. let me waiting for over an hour and just LEFT! Thats no way to respond to an issue!

BTC-E.com better fixes this soon. They hold my Cash atm and i am not pleased to say the least!

Just remember that this is supposed to be one of the benefits of bitcoin and other alternative currencies, that they are unregulated. 

As soon as people start getting screwed over when companies become unresponsive, they'll quickly turn on the whole concept and demand regulation or exit all together. 

But anyhow .... yeah, I always transfer everything out of these exchanges as soon as I possibly can.  I don't trust any of them to be staffed or maintained properly.

[master-P]

He extortionist

 Mark Z (23:28:59 8/04/2013)
Out of fairness I will close topic and not come back not speak about it if you give me back my BTC

 Mark Z (23:29:36 8/04/2013)
because if im not being compensated Ill just leave the topic open

 Mark Z (23:31:34 8/04/2013)
Come on you make tons of money, at least make this right!

There is no extortion there as far as i can see. If he was trying to get coins from you that he wasn't owed, that would be extortion. You have an opportunity here to rectify this problem and earn trust and respect from the members here

I will be keeping my eye on this thread.

[Rimas1978]

Well support was very rude! Didnt even take the time over ICQ to talk to me. let me waiting for over an hour and just LEFT! Thats no way to respond to an issue!

BTC-E.com better fixes this soon. They hold my Cash atm and i am not pleased to say the least!

Just remember that this is supposed to be one of the benefits of bitcoin and other alternative currencies, that they are unregulated. 

As soon as people start getting screwed over when companies become unresponsive, they'll quickly turn on the whole concept and demand regulation or exit all together. 

But anyhow .... yeah, I always transfer everything out of these exchanges as soon as I possibly can.  I don't trust any of them to be staffed or maintained properly.

Just because something is not regulated that does not mean a business in that unregulated field should provide absolute shit support. They are the worst I have ever encountered.

Why would people put 1000's of dollars in the hands of people who can't even bother to answer simple question (not me any more). They have a website in English, so for fucks sake get people who speak English fluently to provide that support.

It's not good enough, regulated or not.

[hoplouie]

that is wicked. I find it interesting that Vicurex goes down and BTC-e starts tradingTRC an PCC. Sorry for your losses.

[OversightNL]

Lol, BTC-E posts about better support on there website. Where is my support?

WHERE THE F ARE MY 4.84 BTC? Thief?

[Rimas1978]

He extortionist

 Mark Z (23:28:59 8/04/2013)
Out of fairness I will close topic and not come back not speak about it if you give me back my BTC

 Mark Z (23:29:36 8/04/2013)
because if im not being compensated Ill just leave the topic open

 Mark Z (23:31:34 8/04/2013)
Come on you make tons of money, at least make this right!

There is no extortion there as far as i can see. If he was trying to get coins from you that he wasn't owed, that would be extortion. You have an opportunity here to rectify this problem and earn trust and respect from the members here

I will be keeping my eye on this thread.

FIX THIS BTC-E! You surely have access to all the transactions? Tell us where the 4.84 btc went?

[nonamefour]

BTC-E Still won't give me my account back. No Response since yesterday.

[Geddi]

That's a lot of panic about money you should not care about if you lose it, speculating or otherwise. After all you're investing in something new, not?
I had an issue with btc-e some time ago, about missing $250. They solved it without a glitch, but not within 10 seconds. I trust them. Only for bitcoins, but i do.

[nonamefour]

I've waited 48hrs and would have got a more intelligent response from a 5yr old.

[mutikainen]

anyone else had problems like this with btc-e?

[franky1]

what a load of FUD

there was no exploit, there was no hacks or thefts done by the exchange. it just shows that you would rather beleive the scare tactics of the troll box then to learn the actual facts of the case.

on april 4th a majority of exchanges and pools got DDOS'ed. for those that are not aware a ddos is not a hacking method to steal money. it is a method to just push so much information into a website that it lags.

BTC-E decided to disable its email servers so that more server power went into active trading.
https://btc-e.com/news/128

other exchanges have been known to temporarily remove/disable less key systems to ensure stability for the more general user.

on april 9th the email servers were switched back on
https://btc-e.com/news/131

so those that did not get emails, please don't call it an exploit. it was in the announcements from the 4th of april. so keep an eye on the announcements. they may lack english grammar but atleast they inform you better then mtgox.

i for one am a person that if something looks dodgy i will go out my way to look into it *cough* BFL *cough*   but BTC-E although run by russians where most trolls stereotype them as 'russian mafia', BTC-e has done a great job when actual hacks occured last year and they dealt with it in a speedy time, without anyone losing out.

that being said. they are still a third party. so using them as a long term bank, using anyone that is not yourself as a long term bank is something you all need to think about intensively.

only put in the funds you want to play with in, the day you want to play with them. and withdraw it before you go sleep. only truly trust those people long term that you know, and are able to slap across the face with a wet fish if they deceived you.

remember its your money, no banks will bail you out. theirs no government insurance policies against loss. so trust yourself to be wise with your funds.

i have many coins but i would only keep in a few coins overnight that i deem a safe risk to add a few pennys if the orders hit. i do the same with institutional banking systems also, so its not just a bitcoin precaution.

what you will find though is shouting abuse will not get speedy results. infact they are within their rights to put your issues to the bottom of the pile if you become abusive/extortionate.

[EvilLizardApparel]

I'm missing 8565 LTC. And my account history shows no withdrawal since the 4th, I have screen captures.