Really?  No, you were the only one who believed that.  Everyone else saw Amway for what it was...another door to door/MLM/pyramid type sales of a product that no one really wants/needs.  Just like Acai juice, herbalife, and all the others.  I was like 12 when a friends father who was retired got into Amway, and even then, at 12 years old, we all knew it was a joke.  It sounds to me like you don't really understand what either Amway or Bitcoin really are.  No comparison.  End of thread.

And btw Amway has been around a lot longer than 15 years

Have you been reading the thread?  You don't seem to get it.  What about those of us that are already verified, have been since the beginning, but found out AFTER transferring funds that anything over $5000 needs to be re-verified.  Cavirtex should have been more proactive about this, and notified its existing and loyal customer base of this change to give ample time to be re-verified before this rally.  At the very least, existing customers who needed to be reverified should have been treated with priority. Think about it; those of us depositing larger amounts are being punished, when people sending small amount have their funds cleared with no problems.  Doesn't make much sense, does it?

It is clear you are in some way tied to Cavirtex, and are simply posting here to blow off the issues that they are having.  Web Cavirtex chooses not to answer the phones, emails, or support tickets, forums like these are the only place we can hope to get their attention. 

Like I said in my last post, hopefully they catch up soon, and work hard to prevent utter failures in service like this from happening in the future. 

I don't think you are listening.  Many here are not frustrated about not being able to buy coins.  They are frustrated with the way Cavirtex has handled the past few weeks.  As a business owner, I'd never treat customers the way Cavirtex has during all this.

True, Cavirtex perorms their function as an exchange, and all exchanges/businesses have their flaws, but the fact that they do their job (not necessarily an overly good job, but they do what their company is mandated to do) is no reason not to voice your concern when they drop the ball like this.  It's like saying "I've been waiting 4 weeks for my carpenter to finish a job that should have taken 2-3 days, I haven't heard from him, he has a substantial amount of my money, doesn't answer his phone, and has left an arrogant message telling me its my fault he hasn't been able to finish my job and that he is really busy. But its ok because people say he's done a good job before."

Anyway, I think my point has been made.  In fact I never would have resorted to coming here if I didn't feel completely abandoned by Cavirtex in the first place.  Cavirtex, I hope you have learned from all this, and will be a bit more proactive in the future when dealing with major policy changes like this.

Nobody is complaining about not being able to buy, if you bothered to read the comments you'd see the frustration lies in a complete lack of customer service, ie. no answering of phones, no replies to emails, voicemails, support tickets etc.  On top of that, they can't handle technical issues in a timely manner (withdrawls of BTC down?  seriously?) the fees Cavirtex charge are ridiculous to say the least, and new dormant account charges and other charges are just the icing on the cake.  All of these things combined are why people have come here to express their displeasure.  And it took DAYS for Cavirtex to reply in this forum and have still not addressed these concerns.

There is absolutely no excuse for such poor levels of service.  The way Cavirtex has handled this mess is the underlying problem; they just can't scale properly and instead of dealing with the problems head on they turned off their phones and support system and blamed their customers for their problems.

Remember too, I was told the reason they are behind is BECAUSE THEY HAD STAFF ON HOLIDAYS, not because they received too many verification requests. 

This is not something that should be simple swept under the rug. If I owned shares in Cavirtex I'd be deeply concerned with the management and their handling of this situation. 

I agree, but I don't think Cavirtex's CEO does.  You are absolutely right about his message, he is confrontational and downright angry, and blames his problems on us, his customers. 

I hate going on about this here, but I fear if we don't let our concerns be heard, nothing will be done.  I think anyone who feels the same way as we do should post on their twitter page twitter.com/cavirtex with our frustrations.  Perhaps then we will be heard, Cavirtex?  After all, even PayPal, the telecom's and Cable companies, who are loathed for their poor customer service, answer the phone and at least make an effort to fix their problems. 

That's the most frustrating part isn't it Aethelwulf, not even being contacted, or at the least some sort of automated reply telling you they are processing your request with an ETA on completion.  Sorry to be the bearer of bad news, but you probably have a couple of more weeks to wait. 

My question is, WHAT ABOUT THE PEOPLE WHO HAVE ALREADY BEEN VERIFIED?  HOW MUCH LONGER ARE WE GOING TO HAVE TO WAIT TO BE RE-VERIFIED?  AND WHY AREN'T WE BEING TREATED WITH PRIORITY, SINCE WE ALREADY HAD TO GO THROUGH YOUR RIDICULOUS PROCESSES BEFORE?

I'm more concerned with these issues of not being able to withdraw BTC right now, what is up with that Cavirtex?

Days?  Try WEEKS! 

And to top it off, I'm already verified...so if this is the way Cavirtex treats existing customers, I hate to think what new customers must be going through.

They have done nothing to reply to any of my numerous emails, support tickets, phone messages, not a thing.  At the very least they could send a reply to the support tickets and at least reassure us that someone is actually there working on our requests. And not just an arrogant voicemail greeting from the CEO telling us what idiots we are for not supplying the correct information and making his life difficult. 

Yeah...but I think this is beyond just "some issues", if after a couple of days they got their act together I'd understand, but this is WEEKS now.

The thing that really irked me was that message from their CEO on their voicemail, with such an arrogant and confrontational tone, that is basically saying the reason they are having so many issues is because people aren't providing the right documentation etc.  I don't think a CEO should ever blame their problems on his customers. A simple, "please provide us with the documentation as per page X of the website" would suffice. 

The problem according to the person I spoke with on the phone is that they have people on holidays slowing them down. 

Anyway, since this is a Cavirtex thread, hopefully someone is reading this and fixes their issues.  Based in the fees we pay I'd expect more. 

I know the feeling...I too hate to be a troll and i haven't used the forum much since I signed up earlier this year but I've been reading the problems other people are having with their customer service and just had to chime in. 

Please Cavirtex, no more excuses, just work through your issues

Have you listened to the new voicemail message from Joseph David?  What a completely condescending, arrogant way to handle interaction with his customers.  It's like he is blaming customers for his lack of customer service.  I have never, ever seen a business operate with such a complete disregard for their customers.  They are not answering phone calls, emails, support tickets, and I have been a verified client for almost a year.  Way to treat your customers, Cavirtex. 

Your fees are outrageous; there is no excuse not to have adequate customer service.  I was lucky enough to get through to a representative a couple of weeks ago, who told me the reason they are so behind is because they had people on holidays. 

Cavirtex, you have a reputation for being a good exchange, but you are also developing a reputation for having a complete disregard for customer service. I beg you; please, please change your customer service standards.  If you don't I can guarantee other exchanges will begin popping up in Canada who will be happy to properly service the market, and not charge ridiculous fees to do so.

+1

Unless you need the money, hold them.  Much more fun that way, plus you have lots of room if by some chance they do drop in value. 

My vote is no.  But it is possible by the end of the month 

I've watched "bubbles" in Real Estate for years.  Never seen the "crash" everyone talks about, yet anyways.  My personal thoughts are that Bitcoin will continue to rise with some pretty big bumps along the way, but rise nevertheless.  If you read these forums, you will see the sentiment here is very bullish and most people are hoarding their coins, putting pressure on the supply therefore increasing prices.  I think we have a ways to go before any major correction, but more likely stability.