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Did anyone from the 4/9 list get their problems fixed yet?
I'm on the 4/8 list and I still haven't seen anything, I'm just getting ignored now. |
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*IMPORTANT UPDATE* I am being told that I may have access to the new support software management sometime today. In the meantime I need to keep trying to help. If you have a current issue open...EVEN IF I HAVE PUT YOU ON A SUPPORT LIST OR OPENED A TICKET FOR YOU...I need your email address so I can try and contact you with any updates or questions. I simply cannot manage all users issues thru forum PMs and forum posts with the increasing volume and amount of double posts and posts which do not provide me enough info to open a ticket. WANT HELP? Send me a PM with your email address AND order ID # or quote ID # so I can open you ticket or attempt to update you on your current status. Thanks!  I have a suggestion. Stop taking peoples money until everyone gets resolved. It's dishonest at best and thievery at worst. By the time my issue for resolved and i was able to buy my bitcoins the price went up 25%. I appreciate that it was resolved but you can't really expect me to be happy or use this service again can you? It was t least the 2nd day of issues when i made the deposit too so Bitinstant knew of the problem and kept taking money from suckers like me who did not know better. That is poor character. Prepare to lose a lot of customers. We will always have support issues open. This is the nature of a tech company. Not all issues are the fault of BitInstant. Sometimes it is one of the many companies we deal with that has issues. Many other times it is user error in using our service. Either way we are working to process these orders but this takes time. Thanks for your patience and understanding.  Really? Because 90% of the posts I've seen or people I've talked to, both users and support with companies, say the blame solely lies with bitinstant, and that you have to be the one to resolve my issue, because it is YOUR problem, YOUR fault. Now after 4 days, I've gotten nowhere, you've not only shut off your phone lines, and refused to respond to emails and forum posts. If this isn't shady, then I don't know what is. |
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If you are on this list then I have manually pushed your order thru. You may see results soon. Your tickets will remain open and they will still be escalated regardless. iNormalize / fuue83 / chase1420 / archfiendmaster / sandyjg9 / Protagonus / aqrulesms / Cogine / Tyraeil / Droganan / damavox / haggady I'm still seeing nothing, and still being ignored, wtf? |
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If you are on this list then I have manually pushed your order thru. You may see results soon. Your tickets will remain open and they will still be escalated regardless. iNormalize / fuue83 / chase1420 / archfiendmaster / sandyjg9 / Protagonus / aqrulesms / Cogine / Tyraeil / Droganan / damavox / haggady I'm on the 4/8 list and still haven't seen anything, even with this "manual order push" still not seeing anything.. |
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If you are on this list then I have manually pushed your order thru. You may see results soon. Your tickets will remain open and they will still be escalated regardless. iNormalize / fuue83 / chase1420 / archfiendmaster / sandyjg9 / Protagonus / aqrulesms / Cogine / Tyraeil / Droganan / damavox / haggady I'm on the 4/8 list and still haven't seen anything, even with this "manual order push" |
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In general how many days Bitinstant is taking to process orders? My request was done 5 April and I got the bitcoins only today, 3 days later: April 8.
In general it takes 3 days? I'd like to buy more, but I'm afraid it could take too much time to receive the bitcoins.
Usually it takes like an hour tops. but there's thousands of transactions recently, compared to hundreds. This is not a normal problem, at least from what i've seen with my numerous transfers over the last year. |
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If you are on this list then I have manually pushed your order thru. You may see results soon. Your tickets will remain open and they will still be escalated regardless. iNormalize / fuue83 / chase1420 / archfiendmaster / sandyjg9 / Protagonus / aqrulesms / Cogine / Tyraeil / Droganan / damavox / haggady Yeah, nothing here yet, thanks for the update though. |
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If you do not want to help me understand your question or situation then I cannot help you. Sorry.
Here, I'll dumb it down for you: A very specific price is quoted at time of placing the order. Will that price be honored when your lighting fast support gets around to fixing people's orders next week? a) Yes b) No You need only answer with a single letter. Which is it? I've answered this MANY times. Every order is different. If you have an issue with your order then we will do our best to make it right. I can help you by escalating a ticket. Thanks. So, "No, we won't honor the agreement." is what I read? |
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Final support list, 4/8, is now FINAL
Support list for 4/8 below. This is the final version. Please take note if you are on this list and reference it when you speak with me regarding your issue. Some of these issues are resolved but not all are updated as so. Thanks guys!
synergy7 / msiddiq / iNormalize / hillock / Brownye / fuue83 / chase1420 / archfiendmaster / sandyjg9 / sbs2199 / Protagonus / DoctorFluff / rstephe / aqrulesms / pafu / na_krul / rm187 (NEED MORE INFO) / torrenting / shadumdum / goosy052157 / pzwow / BitcoinApprentice / navahoboy / blacknight505 / cayson / bvwuis2c / bigpoppapump69 / Imaginer / masternewb001 / metazilla / dhbanes / jack789 / paradoxal / BitSmack / EJS420 / Imaginer / BitByInstant / Nonya Business / masternewb001 / Cogine / fortus / ScrapOfCat / funktion / thannon1261 / rsglenn / aDarkKnight / TheBison / embryonic / fwf / EJS420 / jerm0916 / noodlemctwoodle / bougelahi / jherbjr / catcow / jasnlcas / Tyraeil / jwest411 / jasonkolb / smfuser / jthev05 / jwest411 / liztah / itsalwayssunny / awdroket [RESOLVED] / diesel2946 [RESOLVED] / Droganan / Xosihc / err0r_01 / Super-Magician / mwp / seekup / man /
Leepie / joker006 / jack789 / 303 / i4151 / efini / damavox / haggady
What time zone are you in? Because for me, it has been 4/8 for quite some time, and I don't really understand how these lists are working, but I am glad that I am somewhere! How does reimbursement work as far as what the price of bitcoin was when we deposited the money, vs. what the price of a bitcoin is now? I know that a lot of people have asked this question, but all you have really said is "if this is an issue and your money has gone through, please open up another ticket with us". I understand as to why there needs to be another ticket created, but we still don't really know how the difference will be made up. I know that some people are saying that the price is now like 30 dollars hgiher than when they deposited the money, which is bound to happen in such an exploding and volatile market. I would love to know how this is going to work! Should we just expect an email to pop up with our mtgox code? or are the funds going to be directly deposited? I appreciate everything you are doing to figure all of these problems out. Thank you URSAY!! From what I've read, all the lists mean is that he's made a support ticket for you. Which I already did with all the information 2 days ago. I'm guessing you'll get a support email from bitinstant. He also is avoiding the question of what price they will be at, because they're probably going to be whatever price when your issue gets resolved (apparently people have been waiting for upwards to a week). |
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I made 2 transfers to bitstamp about 2 days ago and haven't received not only the money to my bitstamp account, but any replies to emails or tickets made. reference numbers 47406279 and 73239276 to accounts 146065032 and 304863772 respectively.
Can you tell me what these #s are? Any # you supply should have a label as to what it is. Thanks! They're the moneygram reference numbers and zipzap account numbers.. Which is which? Can you label them properly for me? That would be of great help! Thanks! I don't know how I can label them any better, I said which was reference and account, respectively... Reference number 47406279 to account 146065032 and R# 73239276 to account 304863772. Please respond like this... zipzap # -  Order ID # - etc. Thanks! zipzap number- 146065032, 304863772 order number - 47406279, 73239276 so now that I gave you the info, can I hear something back? |
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Has anyone had their issue resolved in the last 40 hours!? Post if you HAVE received your funds or if bitinstant.com has resolved your issue. Provide time/details so the rest of us can feel assured.
Dude, just read the thread. C'mon. Obviously they are having issues and attempting to fix it. Just FYI i'm on the list for Today. Dude... I don't give a rats ass they are having problems. This is bullshit. I will post good stuff if they come through and negative stuff on every board on the internet if I just got screwed out of my funds! I have plenty of money sitting in wait, stop being childish. Be patient like everyone else. At least we're getting responses. |
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I made 2 transfers to bitstamp about 2 days ago and haven't received not only the money to my bitstamp account, but any replies to emails or tickets made. reference numbers 47406279 and 73239276 to accounts 146065032 and 304863772 respectively.
Can you tell me what these #s are? Any # you supply should have a label as to what it is. Thanks! They're the moneygram reference numbers and zipzap account numbers.. Which is which? Can you label them properly for me? That would be of great help! Thanks! I don't know how I can label them any better, I said which was reference and account, respectively... Reference number 47406279 to account 146065032 and R# 73239276 to account 304863772. Please respond like this... zipzap # - Order ID # - etc. Thanks! zipzap number- 146065032, 304863772 order number - 47406279, 73239276 |
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I made 2 transfers to bitstamp about 2 days ago and haven't received not only the money to my bitstamp account, but any replies to emails or tickets made. reference numbers 47406279 and 73239276 to accounts 146065032 and 304863772 respectively.
Can you tell me what these #s are? Any # you supply should have a label as to what it is. Thanks! They're the moneygram reference numbers and zipzap account numbers.. Which is which? Can you label them properly for me? That would be of great help! Thanks! I don't know how I can label them any better, I said which was reference and account, respectively... Reference number 47406279 to account 146065032 and R# 73239276 to account 304863772. |
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I made 2 transfers to bitstamp about 2 days ago and haven't received not only the money to my bitstamp account, but any replies to emails or tickets made. reference numbers 47406279 and 73239276 to accounts 146065032 and 304863772 respectively.
Can you tell me what these #s are? Any # you supply should have a label as to what it is. Thanks! They're the moneygram reference numbers and zipzap account numbers.. |
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I made 2 transfers to bitstamp about 2 days ago and haven't received not only the money to my bitstamp account, but any replies to emails or tickets made. reference numbers 47406279 and 73239276 to accounts 146065032 and 304863772 respectively.
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