Official Newbie BitInstant Support Thread (Active Customer Support)

[jasnlcas]

Hi, I have not received my bitcoins either.
When I purchased they were trading at $133 now it is much higher.
Do you wait for movements to fill orders?

I paid via dwolla.  Please PM me if you need more details.

http://puu.sh/2vqxk

[EJS420]

Many appolgies,

URSAY, i posted again today, i didn't realize you already had me on the To-do List, please keep my original place, and you can take me off the second time.

[Singlebyte]

This is getting so frustrating!  Been nearly 24 hours without an update.  Live assist didn't work, no answer to emails, no answer on emergency number posted on website.  So here we are, all asking where our money is?  We finally get a brief reply saying we are added to the list for trouble tickets.  Well what does that mean?  Give some solid answers of when/if we will see our money!  Every hour that goes by is lost money for all of us because of the fast rate bitcoins are rising. Do you intend on refunding our fees or honoring the purchase price of the coins at the time we ordered?  We need some answers.  Please give us details and estimated times.

If you provide no order details I can't help you!  

Already provided the info....
Here it is again:

59941382-8236-4462-94d8-c7b687872612

(I have received an email this morning that coinapult staff is working on it.  But I have not seen anything else.  I am also on 4/7 list)

Thanks

[thewebguy0]

I'm on "the list" from 4/7, what does this mean?  I have submitted my order #.  Why do I still not have funds in my paypal?

I have another transaction I would like to do but I don't trust that it's going to go through in a timely manner (if at all at this point).  Noone has come back and said their issue was resolved, which I find odd.

[Tyraeil]

I made 2 transfers to bitstamp about 2 days ago and haven't received not only the money to my bitstamp account, but any replies to emails or tickets made. reference numbers 47406279 and 73239276 to accounts 146065032 and 304863772 respectively.

[noname6520]

Working support list for 4/8 below.  Final version will go up later tonight.  Please take note if you are on this list and reference it when you speak with me regarding your issue.  Thanks guys!

synergy7 / msiddiq / iNormalize / hillock / Brownye / fuue83 / chase1420 / archfiendmaster / sandyjg9 / sbs2199 / Protagonus / DoctorFluff / rstephe / aqrulesms / pafu / na_krul / rm187 (NEED MORE INFO) / torrenting / shadumdum / goosy052157 / pzwow / BitcoinApprentice / navahoboy / blacknight505 / cayson / bvwuis2c / bigpoppapump69 / Imaginer / masternewb001 / metazilla / dhbanes / jack789 / paradoxal / BitSmack / EJS420 / Imaginer / BitByInstant / Nonya Business / masternewb001 / Cogine / fortus / ScrapOfCat / funktion / thannon1261 / rsglenn / aDarkKnight / TheBison / embryonic / fwf / EJS420

wait, why am i not on the list? I asked for a ticket for 4 btc yesterday (see my posts in the thread)

[URSAY]

Hi, I have not received my bitcoins either.
When I purchased they were trading at $133 now it is much higher.
Do you wait for movements to fill orders?

I paid via dwolla.  Please PM me if you need more details.

Please copy and paste the actual text of your Quote ID if possible.  Thanks!

[FYourself]

Dont understand why, If i'm on the 4/6 list, my issue hasn't been fixed. It seems more and more lists are being created but no one is being helped. By my count there are 3 lists filled with people and only 1 support person helping people. What is going on and why does it take so much time to fix these issues? why didnt the transfers work in the first place?

[URSAY]

I made 2 transfers to bitstamp about 2 days ago and haven't received not only the money to my bitstamp account, but any replies to emails or tickets made. reference numbers 47406279 and 73239276 to accounts 146065032 and 304863772 respectively.

Can you tell me what these #s are?  Any # you supply should have a label as to what it is.  Thanks!

[URSAY]

Working support list for 4/8 below.  Final version will go up later tonight.  Please take note if you are on this list and reference it when you speak with me regarding your issue.  Thanks guys!

synergy7 / msiddiq / iNormalize / hillock / Brownye / fuue83 / chase1420 / archfiendmaster / sandyjg9 / sbs2199 / Protagonus / DoctorFluff / rstephe / aqrulesms / pafu / na_krul / rm187 (NEED MORE INFO) / torrenting / shadumdum / goosy052157 / pzwow / BitcoinApprentice / navahoboy / blacknight505 / cayson / bvwuis2c / bigpoppapump69 / Imaginer / masternewb001 / metazilla / dhbanes / jack789 / paradoxal / BitSmack / EJS420 / Imaginer / BitByInstant / Nonya Business / masternewb001 / Cogine / fortus / ScrapOfCat / funktion / thannon1261 / rsglenn / aDarkKnight / TheBison / embryonic / fwf / EJS420

wait, why am i not on the list? I asked for a ticket for 4 btc yesterday (see my posts in the thread)

PLEASE READ MY POSTS.  We resolved your issue from the 4/6 list.  Your new issue is on the 4/7 list.

[URSAY]

Dont understand why, If i'm on the 4/6 list, my issue hasn't been fixed. It seems more and more lists are being created but no one is being helped. By my count there are 3 lists filled with people and only 1 support person helping people. What is going on and why does it take so much time to fix these issues? why didnt the transfers work in the first place?

Problems take time to fix.  noname who posted just above had his issue resolved on the 4/6 list.  However, he opened up a new issue on 4/7.  So clearly issues are getting resolved.  When I have to reassure you I spend less time myself getting into your actual issues.  Thanks for you patience.

[Luckybit]

I'm sad to hear BI still having problems.

I need instant bitcoins today. What are the alternatives to bitinstant? I'm not going to wait around for days again while BI scrambles to cover the funds.

https://localbitcoins.com/

[Luckybit]

Wow! Just checked my email and I got an email from bitinstant. Checked my order status and it says it has been executed.
Should be getting my coins in an hour or so..but everything seems to be working fine now.

Mine came through too. Except at a price higher than what I paid... Lost another $8 on top of fees.

I seem to be repeating the same things over and over.  Please read my posts guys.  If you have an issue with your order let me know if you'd like to submit another support ticket.  This is the process we use to HELP YOU! 

Put instructions in your profile signature so you don't have to repeat yourself. Then every post you make will include instructions.

[URSAY]

Wow! Just checked my email and I got an email from bitinstant. Checked my order status and it says it has been executed.
Should be getting my coins in an hour or so..but everything seems to be working fine now.

Mine came through too. Except at a price higher than what I paid... Lost another $8 on top of fees.

I seem to be repeating the same things over and over.  Please read my posts guys.  If you have an issue with your order let me know if you'd like to submit another support ticket.  This is the process we use to HELP YOU! 

Put instructions in your profile signature so you don't have to repeat yourself. Then every post you make will include instructions.

Thanks for the suggestion.  I will consider that. 

[shadumdum]

Once we see our name on the list (My name is on the 4/8 list) what do we do? Should we just wait around until we get an email or get a direct response from you?

Also, people need to stop worrying! The guys at bitinstant are clearly trying to make sure everyone gets helped, screaming "YOU OWE ME MY FUCKING MONEY" or anything along those lines are not going to help anyone, and are only wasting time. Have faith in bitinstant for a little while, they seem to be trying to help everyone.

[Tyraeil]

I made 2 transfers to bitstamp about 2 days ago and haven't received not only the money to my bitstamp account, but any replies to emails or tickets made. reference numbers 47406279 and 73239276 to accounts 146065032 and 304863772 respectively.

Can you tell me what these #s are?  Any # you supply should have a label as to what it is.  Thanks!

They're the moneygram reference numbers and zipzap account numbers..

[URSAY]

Once we see our name on the list (My name is on the 4/8 list) what do we do? Should we just wait around until we get an email or get a direct response from you?

Also, people need to stop worrying! The guys at bitinstant are clearly trying to make sure everyone gets helped, screaming "YOU OWE ME MY FUCKING MONEY" or anything along those lines are not going to help anyone, and are only wasting time. Have faith in bitinstant for a little while, they seem to be trying to help everyone.

Thanks for your reply.  Clearly this 160 page + thread shows we are helping.  Surely when I am working 7 days a week and up to 14 hours a day it shows we are making an effort.  I understand your frustrations guys but getting upset with us and spamming our support channels does not help us resolve your issues.  I would think you guys would want to help us move quicker.  No???

Waiting and being patient is the best thing you can do.  Most of these situations involved us sending your orders thru again manually but with the back log it takes time for these orders to complete.  Obviously we would like to get everything under control ASAP!!! 

[URSAY]

I made 2 transfers to bitstamp about 2 days ago and haven't received not only the money to my bitstamp account, but any replies to emails or tickets made. reference numbers 47406279 and 73239276 to accounts 146065032 and 304863772 respectively.

Can you tell me what these #s are?  Any # you supply should have a label as to what it is.  Thanks!

They're the moneygram reference numbers and zipzap account numbers..

Which is which?  Can you label them properly for me?  That would be of great help!  Thanks! 

[jwest411]

On sunday I sold 3 bitcoins at 143 each to buy them on e-commerce for 128.  bitcoins are now currently at 180. They keep going up. Thats a 156 dollar and counting mistake...


Order ID
a0434043-dad9-481d-afbc-7c5226bb49a2
Quote ID
22a6aed5-96c3-48c9-872b-813aa0ddef55
Event ID
8d481dd2-368e-4a93-b1d4-105de916ff43

[goosy052157]

On April 5th, I made a money gram transfer via bitinstant into my Mt Gox account, but it appears the account number I gave you was incorrect. Here is the following information pertaining to the above:






OrderID: 5627cf17-86e0-4bec-b3e0-9b66ae7a7b8e
EventID: 45991b7b-1f54-4ba2-a939-6f7dfe4df55c
DestAccount: M298272X
QuoteID: 08483d75-64a6-4697-b3c0-b5b1053e3700
User: SYSTEM
DestExchange: mtgox
eventtype: Order executed
EventSentAt: 1365207140.51
APIResponse: MTGOX-USD-8WWMF-7LYHW-6RKWK-68FEFmunber

I omitted two numbers; the correct account number is M95298272X.  Is there anything you can do to rectify this on your end?  Sorry for the mistake, PLease follow up with me ASAP.
        

You essentially posted your GOX coupon publicly.  I will have to work on getting it canceled and submitting you a new code.  Thanks!