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Dear HitBTC,
I have requested an withdraw of 0.197 BTC but is still pending for a long ago, and i have deposited 2222.72922261 XVG a long time ago and it still doesnt show on my account.
Please check,
Thank you,
Miguel
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I have received both of them, thank you. Dear,
I have two pending withdrawals for more than 1 banking day; one of them is from 14 Dezember ( 6 days ago...).
Im getting worried...
2017-12-18 07:32:05 2017-12-18 07:32:08 5222587655 Withdrawal EUR -5602.82 EUR SEPA Payment verification We are preparing your withdrawal for sending.
If this status lasts more than 1 bank day, please check your email for updates.
2017-12-14 20:18:38 2017-12-14 20:18:48 5202666930 Withdrawal EUR -4693.57 EUR SEPA Payment verification We are preparing your withdrawal for sending.
If this status lasts more than 1 bank day, please check your email for updates.
up103914944
Ticket 528964
Miguel
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Dear,
I have two pending withdrawals for more than 1 banking day; one of them is from 14 Dezember ( 6 days ago...).
Im getting worried...
2017-12-18 07:32:05 2017-12-18 07:32:08 5222587655 Withdrawal EUR -5602.82 EUR SEPA Payment verification We are preparing your withdrawal for sending.
If this status lasts more than 1 bank day, please check your email for updates.
2017-12-14 20:18:38 2017-12-14 20:18:48 5202666930 Withdrawal EUR -4693.57 EUR SEPA Payment verification We are preparing your withdrawal for sending.
If this status lasts more than 1 bank day, please check your email for updates.
up103914944
Ticket 528964
Miguel
I have received the funds today in my bank account. |
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Dear,
I have two pending withdrawals for more than 1 banking day; one of them is from 14 Dezember ( 6 days ago...).
Im getting worried...
2017-12-18 07:32:05 2017-12-18 07:32:08 5222587655 Withdrawal EUR -5602.82 EUR SEPA Payment verification We are preparing your withdrawal for sending.
If this status lasts more than 1 bank day, please check your email for updates.
2017-12-14 20:18:38 2017-12-14 20:18:48 5202666930 Withdrawal EUR -4693.57 EUR SEPA Payment verification We are preparing your withdrawal for sending.
If this status lasts more than 1 bank day, please check your email for updates.
up103914944
Ticket 528964
Miguel
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Dear,
I have two pending withdrawals for more than 1 banking day; one of them is from 14 Dezember ( 6 days ago...).
Im getting worried...
2017-12-18 07:32:05 2017-12-18 07:32:08 5222587655 Withdrawal EUR -5602.82 EUR SEPA Payment verification We are preparing your withdrawal for sending.
If this status lasts more than 1 bank day, please check your email for updates.
2017-12-14 20:18:38 2017-12-14 20:18:48 5202666930 Withdrawal EUR -4693.57 EUR SEPA Payment verification We are preparing your withdrawal for sending.
If this status lasts more than 1 bank day, please check your email for updates.
up103914944
Ticket 528964
Miguel
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Hello,
Txid:
745b361fa3c57cb99e3cfb60a0a3ddeb9c34cd676dc40973243016077179cf67
Will tip for sure, getting worried, thank you!
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Dear,
Please help me:
745b361fa3c57cb99e3cfb60a0a3ddeb9c34cd676dc40973243016077179cf67
And tell me how much i should tip, thjank you.
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I received the funds after 9 days, thank you!
Iīm just writing here because i didnīt get any awnser from the support team until today, and it has been 7 days already since the issue.
I didnt receive my first withdrawal of EUR 5184.97 (EUR 5174.97 with fees included) but i have received the other two that i requested after that one.
My first SEPA transfer was completed on their website on 28 Nov, but i havenīt received the funds until now. I submitted support tickets but only got automatic replies.
Im really worried because these are almost all my personal savings...
User: up103914944
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I noticied this difference on the email i received for this first withdrawal: "Please be informed that there are no completed SWIFT transactions matching this SEPA request." Althought i requested a SEPA transfer, maybe they sent by swift and all the non-sepa/swift transfers are processed by CryptoCapital? Best regards, Miguel Dear CEX.IO,
I didnt receive my first withdrawal of EUR 5184.97 (EUR 5174.97 with fees included) but i have received the other two that i requested after that one.
My first SEPA transfer was completed on their website on 28 Nov, but i havenīt received the funds until now. I submitted support tickets but only got automatic replies.
Im really worried because these are almost all my personal savings...
User: up103914944
Ticket# 427066
Can you please help me to solve this? I still didnt receive this withdrawal, SEPA should take maximum 2 days and it has been almost a week... Miguel Hi Miguel, while cex is too busy to answer I'll try to calm you down... normally yes it should take max. 48 hrs for a SEPA but from unknown reasons, when Cex is sending through CryptoCapital payment partner, a simple withdrawal becomes a process taken from 19th century... horses with carriage moving the cash across countries. When you have waited 48 hrs and money didn't hit your account expect it between at least a week to one month. Don't bother to raise support tickets to Cex because all you get is apologises... Just rest sure the money will arrive one day (this is for sure) and try to keep calm and patient... I've been there several times .... |
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Dear CEX.IO,
I didnt receive my first withdrawal of EUR 5184.97 (EUR 5174.97 with fees included) but i have received the other two that i requested after that one.
My first SEPA transfer was completed on their website on 28 Nov, but i havenīt received the funds until now. I submitted support tickets but only got automatic replies.
Im really worried because these are almost all my personal savings...
User: up103914944
Ticket# 427066
Can you please help me to solve this? I still didnt receive this withdrawal, SEPA should take maximum 2 days and it has been almost a week... Miguel Hi Miguel, while cex is too busy to answer I'll try to calm you down... normally yes it should take max. 48 hrs for a SEPA but from unknown reasons, when Cex is sending through CryptoCapital payment partner, a simple withdrawal becomes a process taken from 19th century... horses with carriage moving the cash across countries. When you have waited 48 hrs and money didn't hit your account expect it between at least a week to one month. Don't bother to raise support tickets to Cex because all you get is apologises... Just rest sure the money will arrive one day (this is for sure) and try to keep calm and patient... I've been there several times .... Hi Thanks for the explanation, i ll keep waiting then... its a bit frustrating... |
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Dear CEX.IO,
I didnt receive my first withdrawal of EUR 5184.97 (EUR 5174.97 with fees included) but i have received the other two that i requested after that one.
My first SEPA transfer was completed on their website on 28 Nov, but i havenīt received the funds until now. I submitted support tickets but only got automatic replies.
Im really worried because these are almost all my personal savings...
User: up103914944
Ticket# 427066
Can you please help me to solve this? I still didnt receive this withdrawal, SEPA should take maximum 2 days and it has been almost a week... Miguel |
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Dear CEX.IO,
I didnt receive my first withdrawal of EUR 5184.97 (EUR 5174.97 with fees included) but i have received the other two that i requested after that one.
My first SEPA transfer was completed on their website on 28 Nov, but i havenīt received the funds until now. I submitted support tickets but only got automatic replies.
Im really worried because these are almost all my personal savings...
User: up103914944
Ticket# 427066
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Iīm just writing here because i didnīt get any awnser from the support team until today, and it has been 7 days already since the issue.
I didnt receive my first withdrawal of EUR 5184.97 (EUR 5174.97 with fees included) but i have received the other two that i requested after that one.
My first SEPA transfer was completed on their website on 28 Nov, but i havenīt received the funds until now. I submitted support tickets but only got automatic replies.
Im really worried because these are almost all my personal savings...
User: up103914944
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Public Account ID: AA88 N84G ME34 H23I
Support ticket: 202904
I have made a deposit of 2000 eur on 14-03-2017 in the morning ; more than 10 days have passed and it was never credited. Im getting really worried; if i donīt get the money credited by the end of the month i will have to report this to international crime investigation.
I make regular deposits and have been a customer for a long time, this is the first time it happens.
14-03-2017 TRF 449 P/ DE31700222000071788512 KRAKEN, PAYWARD LTD. -2.000,00
Miguel
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