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Still no response from the bitinstant support team 11 days after submitting my second ticket.
How much longer am I supposed to wait, Ursay?
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I submitted a ticket on April 11th and I still haven't heard back from your support staff. What gives, ursay, I thought I just had to be patient?
April 2nd
Funds sent (after both fees): $303.39 USD
Received: $267 USD
Missing: $36
April 10th
Funds sent (after both fees): $302.43 USD
Received: $164 USD(!!!!)
Missing: ~$138
You charged me $214 for coins that were trading at $116. I remember checking bitcoinity directly after placing the order on bitinstant. It was not $214 then and it wasn't $214 when I paid through moneygram. You straight up stole half of my money in this instance.
April 12th
Funds sent (after both fees): $451.27 USD
Received: $361 USD
Missing: ~$90
Bitcoins were trading for $105 when I paid for this order, you charged me a rate of $128 per coin. This was the only order that mattered, you guys really fucked me on that one.
Look, I've laid it all out for you, I can prove that you guys have taken hundreds of dollars from me. Can you just give me my money?
You logged all 3 of these in one ticket? Have you verified your execution prices at bitcoincharts.com ? My apologies, I should have been clearer. No, I didn't log all three issues on one ticket. I have outstanding tickets for April 10th and the 12th, the April 2nd one seemed trivial at the time, but now I'm going to log a ticket for it after I get home today. I cannot check bitcoincharts on my phone, their site doesn't work on mobile devices I guess. Actually, no, why should I check it? It's your job to figure these things out, man. I'm at work myself, I've wasted too much time as it is dealing with this shit. So what are you going to do about this? I've been waiting for over a week now and I'm not going away. Logging all of your issues separately is recommended so you can see a solution for each issue. I am asking you to provide as much info as possible regarding any issues you have. This will further speed up your resolution time. The choice is yours.  blockchain.info was down yesterday but seems to be back online today. I did log them separately, I have explained this to you already. I gave you all of the information that I have, I even formatted it for you so you wouldn't have trouble reading it. What else could you possibly want from me? I need to stop, you have such a knack for infuriating me, Ursay. I'm sorry that you are upset. My only goal is to help solve your problem. Are you saying you are trying to log this with me or you have already logged all of these issues in the proper support channel? bitinstant.com/contact Of course I logged them in the proper support channel, but that doesn't matter because nothing is going to come from those support tickets. Why do you keep linking to your ineffectual support page? Nothing good comes from it. I want to talk to someone above you, you have been absolutely no help. People are telling me I need to email your fucking CEO to get a refund. Do you know how stupid that makes this business look? |
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I submitted a ticket on April 11th and I still haven't heard back from your support staff. What gives, ursay, I thought I just had to be patient?
April 2nd
Funds sent (after both fees): $303.39 USD
Received: $267 USD
Missing: $36
April 10th
Funds sent (after both fees): $302.43 USD
Received: $164 USD(!!!!)
Missing: ~$138
You charged me $214 for coins that were trading at $116. I remember checking bitcoinity directly after placing the order on bitinstant. It was not $214 then and it wasn't $214 when I paid through moneygram. You straight up stole half of my money in this instance.
April 12th
Funds sent (after both fees): $451.27 USD
Received: $361 USD
Missing: ~$90
Bitcoins were trading for $105 when I paid for this order, you charged me a rate of $128 per coin. This was the only order that mattered, you guys really fucked me on that one.
Look, I've laid it all out for you, I can prove that you guys have taken hundreds of dollars from me. Can you just give me my money?
You logged all 3 of these in one ticket? Have you verified your execution prices at bitcoincharts.com ? My apologies, I should have been clearer. No, I didn't log all three issues on one ticket. I have outstanding tickets for April 10th and the 12th, the April 2nd one seemed trivial at the time, but now I'm going to log a ticket for it after I get home today. I cannot check bitcoincharts on my phone, their site doesn't work on mobile devices I guess. Actually, no, why should I check it? It's your job to figure these things out, man. I'm at work myself, I've wasted too much time as it is dealing with this shit. So what are you going to do about this? I've been waiting for over a week now and I'm not going away. Logging all of your issues separately is recommended so you can see a solution for each issue. I am asking you to provide as much info as possible regarding any issues you have. This will further speed up your resolution time. The choice is yours. blockchain.info was down yesterday but seems to be back online today. I did log them separately, I have explained this to you already. I gave you all of the information that I have, I even formatted it for you so you wouldn't have trouble reading it. What else could you possibly want from me? I need to stop, you have such a knack for infuriating me, Ursay. |
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I submitted a ticket on April 11th and I still haven't heard back from your support staff. What gives, ursay, I thought I just had to be patient?
April 2nd
Funds sent (after both fees): $303.39 USD
Received: $267 USD
Missing: $36
April 10th
Funds sent (after both fees): $302.43 USD
Received: $164 USD(!!!!)
Missing: ~$138
You charged me $214 for coins that were trading at $116. I remember checking bitcoinity directly after placing the order on bitinstant. It was not $214 then and it wasn't $214 when I paid through moneygram. You straight up stole half of my money in this instance.
April 12th
Funds sent (after both fees): $451.27 USD
Received: $361 USD
Missing: ~$90
Bitcoins were trading for $105 when I paid for this order, you charged me a rate of $128 per coin. This was the only order that mattered, you guys really fucked me on that one.
Look, I've laid it all out for you, I can prove that you guys have taken hundreds of dollars from me. Can you just give me my money?
You logged all 3 of these in one ticket? Have you verified your execution prices at bitcoincharts.com ? My apologies, I should have been clearer. No, I didn't log all three issues on one ticket. I have outstanding tickets for April 10th and the 12th, the April 2nd one seemed trivial at the time, but now I'm going to log a ticket for it after I get home today. I cannot check bitcoincharts on my phone, their site doesn't work on mobile devices I guess. Actually, no, why should I check it? It's your job to figure these things out, man. I'm at work myself, I've wasted too much time as it is dealing with this shit. So what are you going to do about this? I've been waiting for over a week now and I'm not going away. |
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Shame on you for letting them steal from you 3 times. If i was a merchant and ripped you off would you buy from me again? If so let me know I will join Bitinstant and scam you as well.
How's your jump to conclusions mat working out? You dolt, bitinstant is the only way for me to obtain bitcoins without having to deal with a very long wait time and invasive verification processes. |
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I submitted a ticket on April 11th and I still haven't heard back from your support staff. What gives, ursay, I thought I just had to be patient?
April 2nd
Funds sent (after both fees): $303.39 USD
Received: $267 USD
Missing: $36
April 10th
Funds sent (after both fees): $302.43 USD
Received: $164 USD(!!!!)
Missing: ~$138
You charged me $214 for coins that were trading at $116. I remember checking bitcoinity directly after placing the order on bitinstant. It was not $214 then and it wasn't $214 when I paid through moneygram. You straight up stole half of my money in this instance.
April 12th
Funds sent (after both fees): $451.27 USD
Received: $361 USD
Missing: ~$90
Bitcoins were trading for $105 when I paid for this order, you charged me a rate of $128 per coin. This was the only order that mattered, you guys really fucked me on that one.
Look, I've laid it all out for you, I can prove that you guys have taken hundreds of dollars from me. Can you just give me my money?
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Is there any information I could provide that would facilitate my issue being taken care of?
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URSAY, have those Gox codes begun to go out yet?
Are they going out in order of when the order was placed?
Please identify yourself by email as that's how we have logged these issues. I can let you know your status once you provide this info. You really keep no records on tickets huh? Because I've told you twice what my email was, AND i've been in contact with bitinstant via email. Whatever, idc. When will I get my gox code? This is is day 10 of me waiting for my money. Thanks for providing the info I need to lookup your issue. It appears your Gox code was redeemed. Did you redeem this coupon or post the code in public? I tried to redeem it and it said invalid. Am I just losing out on this money then? I am trying to work on your issue and I asked you a specific question. Was this coupon posted in public? Like 30 pages back I accidentally pasted my whole email in, instead of just the 3 ID's. The coupon wasn't supposed to be used though and i tried it and it never worked. So idk. I'm about to do another bitintstant deposit, I'm not sure why I trust you with my money but I need to buy BTC. If I want to transfer to mt gox do i use my account number with the M or exchange account? If you posted your coupon in public then it was probably redeemed by another user. IF we can resolve this issue then it will take some time. Use your Gox MX acct. # Thanks! Did you get my email address? thomwilsonnotyorke@gmail.com in case you didn't. |
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NEED INFO FROM USERS...forgive me if I am asking for this for a second time.
PC_Mobile (email?) / fuue83 (email?) / ScrapOfCat (email?) / synergy7 (email?) / Nonya Business (email?) / chase1420 (email?) / archimediate (email?) / bigpoppapump69 (email?) / cayson (email?) / chubbychecker (email?) / Joerg (email?) / Pzwow (email?) / Murdaversa (email?) / yachtsman (email?) / TedDansonsHair (email?) / heart_mons (email?) / Vict0ar (email?) / lifted1 (email?) / Deadlock94 (email?) / jthev05 (email?)
Are you asking if I received the automated email saying that my issue has been logged? If so, yes, I received one for both of my issues. No I need your email addy. Sorry about that, it's: thomwilsonnotyorke@gmail.com |
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NEED INFO FROM USERS...forgive me if I am asking for this for a second time.
PC_Mobile (email?) / fuue83 (email?) / ScrapOfCat (email?) / synergy7 (email?) / Nonya Business (email?) / chase1420 (email?) / archimediate (email?) / bigpoppapump69 (email?) / cayson (email?) / chubbychecker (email?) / Joerg (email?) / Pzwow (email?) / Murdaversa (email?) / yachtsman (email?) / TedDansonsHair (email?) / heart_mons (email?) / Vict0ar (email?) / lifted1 (email?) / Deadlock94 (email?) / jthev05 (email?)
Are you asking if I received the automated email saying that my issue has been logged? If so, yes, I received one for both of my issues. |
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Ursay, I haven't heard back from support from either of my two submitted tickets. You said you escalated my issue, but what exactly does that mean? Blockchain.info is now showing that address as being $131 short.
Are you seriously expecting me to make up the difference from my own pocket? I need the exact amount I gave your service, you are wasting my time and money.
I'm beyond livid right now, I cannot believe this.
Your case has been logged and support is looking into your issue so we can provide you with a solution. Please be patient. No, I haven't had any contact with your support. If I didn't come on this forum and hassle you, I wouldn't have heard from anyone at all. Do you think that's reasonable? It is still not clear if you've logged your issue at bitinstant.com/contact and if you've received an email that states customer service is working on your issue. Can you help me understand this? Thanks. I've said it so many times, I have submitted two tickets on the support page and I have received two automated emails. I have not been contacted by any real staff member. What is going on? |
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Ursay, I haven't heard back from support from either of my two submitted tickets. You said you escalated my issue, but what exactly does that mean? Blockchain.info is now showing that address as being $131 short.
Are you seriously expecting me to make up the difference from my own pocket? I need the exact amount I gave your service, you are wasting my time and money.
I'm beyond livid right now, I cannot believe this.
Your case has been logged and support is looking into your issue so we can provide you with a solution. Please be patient. No, I haven't had any contact with your support. If I didn't come on this forum and hassle you, I wouldn't have heard from anyone at all. Do you think that's reasonable? |
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Ursay, I haven't heard back from support from either of my two submitted tickets. You said you escalated my issue, but what exactly does that mean? Blockchain.info is now showing that address as being $131 short.
Are you seriously expecting me to make up the difference from my own pocket? I need the exact amount I gave your service, you are wasting my time and money.
I'm beyond livid right now, I cannot believe this.
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Ursay, could you tell me what's going on?
I haven't received any contact from your support staff, even though I've filed two tickets on your support page. I've had two transactions where money has been inexplicably taken from my final amount, and it seems like nothing is being done about it.
Where is the money that I'm owed?
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When am I going to get my money? I'd like to know this also. |
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I made a purchase through bitinstant last night, I was supposed to receive $451 worth of btc, however the amount I was sent is $51 short. In essence this money was simply stolen from me, your service is outright stealing from customers as of late. OrderID: 72b904e6-f6e3-4aa8-8f40-b6004b169b65 EventID: 0ddbe7ea-68f1-4d94-9046-c87d51b4d8bb DestAccount: 1DgW5Hyxz6umQErkjBeLoTqXDcjWRKEFAw QuoteID: 6e6ba05d-6ad8-4046-b736-f5f483b9cc2c User: SYSTEM DestExchange: btc eventtype: Order executed EventSentAt: 1365814135.82 APIResponse: {'Transaction_id': u'5168aaf83fa78d0833608b2e'} FundsSent: $451.247 USD Please tell me if you need anymore information. Edit: I want this rectified, here's some proof of the thievery https://i.imgur.com/bxN0TI6.png I've escalated you to the person who handles order execution price problems. Sorry for your troubles. And if it says the order went thru fine, then you will be waiting for ever to get the difference. Day 10 Here, Weeeeeeeee Dwolla ---> MTGOX only way to go Wonder if they have an HR Dept to cover things like payroll and workmans comp, Or just doing everything under the table - Someone could look into this Haha, I included a picture though! It proves that what I'm saying is true, that should count for something  So did I, you will just be told that you could have photoshoped it. 10days and counting to infinity They can check the address on blockchain.info themselves, I can't falsify that. Isn't bitcoin awesome?  These are for cash transfers to MTGOX - No blockchain.info involved No, I had the funds sent to a bitcoin address. I want nothing to do with mtgox. |
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I made a purchase through bitinstant last night, I was supposed to receive $451 worth of btc, however the amount I was sent is $51 short. In essence this money was simply stolen from me, your service is outright stealing from customers as of late. OrderID: 72b904e6-f6e3-4aa8-8f40-b6004b169b65 EventID: 0ddbe7ea-68f1-4d94-9046-c87d51b4d8bb DestAccount: 1DgW5Hyxz6umQErkjBeLoTqXDcjWRKEFAw QuoteID: 6e6ba05d-6ad8-4046-b736-f5f483b9cc2c User: SYSTEM DestExchange: btc eventtype: Order executed EventSentAt: 1365814135.82 APIResponse: {'Transaction_id': u'5168aaf83fa78d0833608b2e'} FundsSent: $451.247 USD Please tell me if you need anymore information. Edit: I want this rectified, here's some proof of the thievery https://i.imgur.com/bxN0TI6.png I've escalated you to the person who handles order execution price problems. Sorry for your troubles. And if it says the order went thru fine, then you will be waiting for ever to get the difference. Day 10 Here, Weeeeeeeee Dwolla ---> MTGOX only way to go Wonder if they have an HR Dept to cover things like payroll and workmans comp, Or just doing everything under the table - Someone could look into this Haha, I included a picture though! It proves that what I'm saying is true, that should count for something So did I, you will just be told that you could have photoshoped it. 10days and counting to infinity They can check the address on blockchain.info themselves, I can't falsify that. Isn't bitcoin awesome? |
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I made a purchase through bitinstant last night, I was supposed to receive $451 worth of btc, however the amount I was sent is $51 short. In essence this money was simply stolen from me, your service is outright stealing from customers as of late. OrderID: 72b904e6-f6e3-4aa8-8f40-b6004b169b65 EventID: 0ddbe7ea-68f1-4d94-9046-c87d51b4d8bb DestAccount: 1DgW5Hyxz6umQErkjBeLoTqXDcjWRKEFAw QuoteID: 6e6ba05d-6ad8-4046-b736-f5f483b9cc2c User: SYSTEM DestExchange: btc eventtype: Order executed EventSentAt: 1365814135.82 APIResponse: {'Transaction_id': u'5168aaf83fa78d0833608b2e'} FundsSent: $451.247 USD Please tell me if you need anymore information. Edit: I want this rectified, here's some proof of the thievery https://i.imgur.com/bxN0TI6.png I've escalated you to the person who handles order execution price problems. Sorry for your troubles. And if it says the order went thru fine, then you will be waiting for ever to get the difference. Day 10 Here, Weeeeeeeee Dwolla ---> MTGOX only way to go Wonder if they have an HR Dept to cover things like payroll and workmans comp, Or just doing everything under the table - Someone could look into this Haha, I included a picture though! It proves that what I'm saying is true, that should count for something |
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I made a purchase through bitinstant last night, I was supposed to receive $451 worth of btc, however the amount I was sent is $51 short. In essence this money was simply stolen from me, your service is outright stealing from customers as of late. OrderID: 72b904e6-f6e3-4aa8-8f40-b6004b169b65 EventID: 0ddbe7ea-68f1-4d94-9046-c87d51b4d8bb DestAccount: 1DgW5Hyxz6umQErkjBeLoTqXDcjWRKEFAw QuoteID: 6e6ba05d-6ad8-4046-b736-f5f483b9cc2c User: SYSTEM DestExchange: btc eventtype: Order executed EventSentAt: 1365814135.82 APIResponse: {'Transaction_id': u'5168aaf83fa78d0833608b2e'} FundsSent: $451.247 USD Please tell me if you need anymore information. Edit: I want this rectified, here's some proof of the thievery https://i.imgur.com/bxN0TI6.png |
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