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Other / Beginners & Help / Re: Official Newbie BitInstant Support Thread (Active Customer Support)

on: April 17, 2013, 11:16:32 PM

Quote from: URSAY on April 17, 2013, 05:12:50 PM Quote from: lamourlamorgue on April 17, 2013, 04:49:22 PM Quote from: URSAY on April 17, 2013, 04:13:07 PM Quote from: lamourlamorgue on April 17, 2013, 03:54:21 PM Still nothing, sent in a support ticket a few days ago and nothing Order ID cd3a1a03-fef7-4191-a8d3-8de427824125 Quote ID de59cd1b-5e88-4f1f-8b62-b5704bcd28ea Event ID d4944f3b-824e-442e-bb8a-934a59819790 order is from april 9th. nothing has happened. Can I just get the money in my paypal? Where did you log your support ticket? bitinstant.com/contact ? Did you receive an automated response that shows your ticket was logged and we are working on a solution? yes days ago. I am seeing an error on your order that I have not encountered before. You will have to be patient as your solution will need to come thru bitinstant.com/contact Thanks! I made a typo when entering it, I said to send 80.375 when the mtgox coupon was for 80.3745 it's such a delay for 1/2 of a cent.

2

Other / Beginners & Help / Re: Official Newbie BitInstant Support Thread (Active Customer Support)

on: April 17, 2013, 04:49:22 PM

Quote from: URSAY on April 17, 2013, 04:13:07 PM Quote from: lamourlamorgue on April 17, 2013, 03:54:21 PM Still nothing, sent in a support ticket a few days ago and nothing Order ID cd3a1a03-fef7-4191-a8d3-8de427824125 Quote ID de59cd1b-5e88-4f1f-8b62-b5704bcd28ea Event ID d4944f3b-824e-442e-bb8a-934a59819790 order is from april 9th. nothing has happened. Can I just get the money in my paypal? Where did you log your support ticket? bitinstant.com/contact ? Did you receive an automated response that shows your ticket was logged and we are working on a solution? yes days ago.

3

Other / Beginners & Help / Re: Official Newbie BitInstant Support Thread (Active Customer Support)

on: April 17, 2013, 03:54:21 PM

Still nothing, sent in a support ticket a few days ago and nothing Order ID cd3a1a03-fef7-4191-a8d3-8de427824125 Quote ID de59cd1b-5e88-4f1f-8b62-b5704bcd28ea Event ID d4944f3b-824e-442e-bb8a-934a59819790 order is from april 9th. nothing has happened. Can I just get the money in my paypal?

4

Other / Beginners & Help / Re: Official Newbie BitInstant Support Thread (Active Customer Support)

on: April 14, 2013, 10:04:29 PM

Quote from: URSAY on April 14, 2013, 06:36:43 PM Quote from: lamourlamorgue on April 14, 2013, 06:25:15 PM I have an order on 4/9 where I transposed a digit., 80.375 vs 80.3745 and it has just sat at Insufficient payment. I have sent a support ticket (4/10), gotten no confirmation email at all, I have emailed support@bitinstant.com and gotten no reply either. Order ID cd3a1a03-fef7-4191-a8d3-8de427824125 Quote ID de59cd1b-5e88-4f1f-8b62-b5704bcd28ea Event ID d4944f3b-824e-442e-bb8a-934a59819790 Tue Apr 9 04:42:06 2013 9e01fe82-9bc2-46cb-8992-fdd182e6bedf Quote for new transaction Tue Apr 9 04:42:32 2013 d4944f3b-824e-442e-bb8a-934a59819790 New Order Tue Apr 9 04:42:25 2013 b5509042-43ff-447f-be14-26830a0c7a7a Insufficient payment I would just like the money sent to my paypal (preferred) or returned to my mtgox account. Did you receive an auto reply from bitinstant.com/contact ? I want to make sure that your issue is actually logged so support can be working on it. Please check your spam folder. Thanks! I have gotten no reply from anything regarding bitinstant whatsoever.

5

Other / Beginners & Help / Re: Official Newbie BitInstant Support Thread (Active Customer Support)

on: April 14, 2013, 06:25:15 PM

I have an order on 4/9 where I transposed a digit., 80.375 vs 80.3745 and it has just sat at Insufficient payment. I have sent a support ticket (4/10), gotten no confirmation email at all, I have emailed support@bitinstant.com and gotten no reply either. Order ID cd3a1a03-fef7-4191-a8d3-8de427824125 Quote ID de59cd1b-5e88-4f1f-8b62-b5704bcd28ea Event ID d4944f3b-824e-442e-bb8a-934a59819790 Tue Apr 9 04:42:06 2013 9e01fe82-9bc2-46cb-8992-fdd182e6bedf Quote for new transaction Tue Apr 9 04:42:32 2013 d4944f3b-824e-442e-bb8a-934a59819790 New Order Tue Apr 9 04:42:25 2013 b5509042-43ff-447f-be14-26830a0c7a7a Insufficient payment I would just like the money sent to my paypal (preferred) or returned to my mtgox account.

6

Other / Beginners & Help / Re: Official Newbie BitInstant Support Thread (Active Customer Support)

on: April 14, 2013, 12:43:45 AM

Quote from: URSAY on April 14, 2013, 12:33:04 AM Quote from: lamourlamorgue on April 13, 2013, 11:03:41 PM I had a transaction on the 4/9 and i transposed a digit and it is stuck at insufficient funds. It's literally 80.375 vs 80.3745 cd3a1a03-fef7-4191-a8d3-8de427824125 Is there anyway I could get it back to mtgox or to my paypal? Have you logged your issue thru our support channel? bitinstant.com/contact yes on the 10th as well as sending emails through bitinstant@support.com

7

Other / Beginners & Help / Re: Official Newbie BitInstant Support Thread (Active Customer Support)

on: April 13, 2013, 11:03:41 PM

I had a transaction on the 4/9 and i transposed a digit and it is stuck at insufficient funds. It's literally 80.375 vs 80.3745 cd3a1a03-fef7-4191-a8d3-8de427824125 Is there anyway I could get it back to mtgox or to my paypal?

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