Hi everybody,
for the past couple of days I have been wrestling with the Mt Gox supportdesk.
Please have a look at the thread below.
Can anyone help me find out what went wrong?
Their final solution is going to the police...
Thanks, Hans
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May 20 20:35
Hello Mt Gox!
On 2013-05-19 a payment was send to me in amount of 3.46700611 BTC.
It was send to 1PZmRkTrBv8sSn1mgYtjeVwJLtxwUGEHr5
The transaction has cleared but the sum was not added to my account MXXXXXXXX
https://blockchain.info/nl/address/1PZmRkTrBv8sSn1mgYtjeVwJLtxwUGEHr5The used address came from an earlier payment I made to him via MT Gox, but old addresses are still usable as I understand.
Can you look into the matter?
Cheers, Hans
-----------------------
Linda Support
Support Desk
Hello,
Thank you for the email. Yes you can use the old BTC deposit address to deposit your BTC. On checking your account I find that you have received some BTC from third party please check and let me know the status. On checking I see that it is good to go. Please advise.
Thanks,
MtGox.com Team
May 20, 2013 21:18
.
-----------------------------------
Linda Support
Support Desk
Hello,
For 3.46700611 BTC. Please check this link:
https://blockchain.info/tx/929ef144e5c7e439684d6f1f9ef86b332546794dcbaaaf61b3f365b72b0894b0Thanks,
MtGox.com Team
May 20, 2013 21:20
.
---------------------------------------
Hvanra
Yes that is correct. Please add the amount to my wallet.
Thank you,
May 20, 2013 21:31
.
------------------------------------
Linda Support
Support Desk
Hello,
Thank you for the email. On checking your account I find that you have not initiated any withdrawal for 3.46700611 BTC from this following account M90407683X . Kindly clarify your request.
Thanks,
MtGox.com Team
May 20, 2013 21:44
.
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Hvanra
It is not a withdrawal. It was a payment from third party send to me!
I haven't received the 3.46700611 BTC in my wallet.
in other words: I haven't received a deposit made to 1PZmRkTrBv8sSn1mgYtjeVwJLtxwUGEHr5 in my account.
May 21, 2013 00:37
.
-------------------------------------------------------
Patrick
Mt.Gox
Hello,
Thank you for the email. Please check this link
https://blockchain.info/tx/929ef144e5c7e439684d6f1f9ef86b332546794dcbaaaf61b3f365b72b0894b0In that link you can see that the Included In Blocks shows 236910 this blocks needs to attends zero then only the funds will be credited. It is depends on the internet speed of the destination computer. please wait for that to get zero
Thanks,
MtGox.com Team
May 21, 2013 01:01
.
-----------------------------------------------------
Hvanra
Hi there,
I have been waiting a few days now, and I really don't know what I am
supposed to do.
What has to go to zero? How can I do that?
Please help,
Hans
---------------------------------------------
Linda Support
Support Desk
Hello,
Sorry for the inconvenience. Please change your email address password and Mt.Gox password immediately. Please do not use the same username and password on different services. You can use the Yubikey or Software Authentication on our Security Center to further secure your accounts.
Please file a police report in order for the police to investigate the case and make an effort to retrieve your funds. We will cooperate with the police authority in providing the necessary information for the investigation, but we are unable to reimburse any stolen funds.
Thanks,
MtGox.com Team
May 22, 2013 22:18
.
Please consider this request as resolved
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