I wagered alot there recently and currently I am Platinum 4, when I got assigned VIP host ’Steve’ I messaged him on Telegram asking for my bonuses just for him to block me and no response.
They currently owe me Platinum 3 and Platinum 4 bonus which I am due to receive, their live support is not being supportive or anything either.
I recommend staying away from them until I’ve received my bonuses.