Does anyone have any tips on getting through to coinbase? They haven't responded to my customer support tickets. I've linked a bank account to my coinbase account from which I've made successful buys and sells; I've verified my ID by providing them a driver license scan; and I use two-factor authentication linked to my cell phone. So far so good, right?
Firstly, I opened a customer support case simply to ask why my merchant account is still pending. A little feedback would be helpful. My business is a lawful and compliant company properly registered as an LLC. I pay my taxes, brush my teeth, keep my nose clean, and always stay on the right side of the law. I can provide any additional documentation that coinbase requires; however, they've asked me for nothing more. How many days must I wait for an answer?
Secondly, I have an online store that will be selling bitcoin mining equipment. It's really quite amazing. Nothing else like it anywhere. Anyway, while I am finishing up making my long-term online store, I decided to use shopify to create a temporary store and to test the waters with coinbase, since coinbase is fully supported by shopify. I've provided shopify with the API key and followed all instructions on their end of things. However, when I attempt to actually make a purchase, I encounter the following error: "Error occured while contacting gateway : API Key does not support merchant, buttons or all scopes." Shopify says the problem is on coinbase's end. I reviewed support site https://community.coinbase.com/t/shopify-error-contacting-gateway/9041/2, which didn't help, because I actually have the proper permissions enabled (or so I think? hello coinbase?). Again, I opened a case with coinbase, but I am still waiting for a reply.
Is it normal to have to wait 2, 3, 4, 5 days for coinbase customer support to answer one's question?
If anyone could provide some insight into how I can resolve this issue in the mean time, please let me know. I'll even send some bitcoins your way if you can help me get my store up and running ASAP.
Cheers!