[What happened::]

What happened::
They blocked deposited bitcoins for withdrawal.
I've sent them all documents, selfie with document, everything they asked, but they don't like screenshot of initial payment and refusing to unlock account.
Scammers Profile Link:
https://exmo.com (they are banned in Russsia, use VPN to access)
Amount Scammed:
0.02 BTC
Payment Method:
Bitcoin
Proof of Payment:
https://pp.userapi.com/c847218/v847218114/77415/j-ClX3FdpX8.jpg
PM/Chat Logs:
https://imgur.com/a/58oJfBD
Additional Notes: