I am a Chinese user, in the past more than 40 hours, I experienced some terrible things, They cited suspicious activity as a reason has suspended withdrawals, locked my 10640 USDT, asked me to provide my id card and all kinds of certificate, I submitted in accordance with the requirements, but still get reply is need patience to wait, now I am in my clients mind lost credit, because I didn't can deliver goods on time, all of this because I can't get my money back,
I used it for convenience, but the situation was not as optimistic as I expected. After I used it for 2 weeks, the large amount of withdrawal was stopped


Paid fail.:https://imgur.com/0Pf71bM
My USDT :https://imgur.com/LyHIngW
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Update

Please provide us with an ID and a bank card statement (original documents) in English.
It can also be a translated and notarized copy.

We also want to see full-sized screenshots of your incoming transactions from sending service to Freewallet.
We should see hashes on screenshots.


After I provided all the materials, they still asked for these, I do not understand what they want to do, but I can feel that they are looking for all kinds of excuses, believe me they are a scam, they stole me 10640USDT


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Update

I have provided my passport, because it is the only one with English comparison, however, everything is not optimistic, I hope someone can help me
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Updae

It's been solved,but I've been through some terrible things,I lost a lot of opportunities to make money