Hello, for as long as I can remember I've been messaging Poloniex's support team asking them to close my account and let me withdraw my funds with no hope, they just don't reply to me at all, even though in their
new terms it says if someone disagrees with the new terms they'd close their acc and send all their funds to their wallet, but they just ignore all of my support tickets.
The money I have in my account is all I have and them refusing to let me withdraw it and having it stuck there is just completely stupid..
I hope some of you can help me with this, and hopefully I've put some spotlight on Poloniex..
Thanks.
Proof:
https://i.imgur.com/qm0Milh.pnghttps://i.imgur.com/reJHvK0.gifvhttps://i.imgur.com/ulzxi1s.pngTicket Number: #353242
This is the same stuff that they have been doing for ages now. Suspending people's accounts without notice and then telling them to contact support. When you do contact support though nobody is able to respond to you for some reason.
Can you please let us know where it says that you are able to do it? I don't think it's true personally because then any hacker can close down the account and get the coins out of the account. The whole point of suspending accounts in the first place is to prevent hackers.
Take this as a lesson, though. I feel bad for you, but please in future do not store everything you own in an exchange no matter how trustworthy it looks. Take for example BTC-e. A lot of people had the majority of their cyber earnings in BTC-e codes, and the future is quite uncertain.
Hello, for as long as I can remember I've been messaging Poloniex's support team asking them to close my account and let me withdraw my funds with no hope, they just don't reply to me at all, even though in their new terms it says if someone disagrees with the new terms they'd close their acc and send all their funds to their wallet, but they just ignore all of my support tickets.
The money I have in my account is all I have and them refusing to let me withdraw it and having it stuck there is just completely stupid..
I hope some of you can help me with this, and hopefully I've put some spotlight on Poloniex..
Thanks.
Proof:
https://i.imgur.com/qm0Milh.pnghttps://i.imgur.com/reJHvK0.gifvhttps://i.imgur.com/ulzxi1s.pngTicket Number: #353242
Wow, 44k is no joke.
Unfortunately, that's how poloniex is at the moment. There is virtually zero customer support. It's really unprofessional of them to not even try to help one of probably their bigger clients holding 14 BTC on their site.
Did you reset your password, enter your password wrong too many times, or anything that might have triggered this suspension? Also can you link us to the terms and conditions where it says that you are able to just close your account and get the funds?
I don't think that you can currently do anything more than just being patient and pray for the best though, trollbox has been removed so you can't even complain there.
Hi, thanks for your replies.
Nope, I didn't do anything to lead to this freeze, it was completely random .
Also this is what I'm talking about "If you do not agree to any of these changes, you may contact support and request an account closure.", I can swear it said something about withdrawing funds but I guess they changed it now.
Also, I wasn't holding my coins on there, I was just trading and when I was done, boom, that happened.
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