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1  Other / Beginners & Help / Re: MtGox AML and incompetent support on: May 02, 2013, 10:22:19 PM
Ok, i understand that, and i contacted their AMl department, but after two weekd with no reply to my email, i think i have the right to be a LITTLE annoyed. And my problem with their support is that they don't even read what i send them...

And the thing is, I don't want to get verified-i don't want to send them my personal data or scans of ID. If I'll absolutely have to do this to get my money back, then ok, but i want to hear this from their AML team. And there is also different information whether i need to translate documents which are in Polish, so i want to make sure about that befoe i either translate them and get them notarizes (that costs a bit) or send them untranslated (making me wait again in 'verifivation queue')
2  Other / Beginners & Help / Re: MtGox AML and incompetent support on: May 02, 2013, 05:18:11 PM
So, noone here cares...
3  Other / Beginners & Help / MtGox AML and incompetent support on: May 01, 2013, 04:15:54 PM
On 11.04 i made a 500PLN (~$120) transfer to my newly registered MtGox account.  My account didn't get credited on Friday, when i expected it to be, so i emailed the support, asking what is the expected time for the account to be credited. On Monday,  it still wasn't credited, so i sent another message to support, sking them when will it be. Finally, on 17 (so 6 days after i made the transfer), i received a message that my transfer was marked by their AML team, for no apparent reason. This alone is enough for me to stop using their services-shouldn't their fucking AML team inform me when they flag my deposit so i can know what's going on?
Ok, so i am told to get verified and to contact their AML team at aml@mtgox.com. So i wrote them an email, asking them what can i do if i DON'T want to be verified-i'm don't trust them enough to send them a scan of my ID and proof of residency, nor do i have time to have them translated and notarized, and according to their site, i should be able to make small purchases without being verified. I also sent a similiar email to support.

Some time later, i receive an email from support:
Quote
> Hello Daniel,
>
> Please be advised that it is our AML team who has flagged your deposit and
> we request you to contact them directly for better assistance.
>
> Also we do not handle AML related queries for better assistance and for
> all further verification related questions you may contact our AML team
> directly by using this form https://mtgox.com/contact-us and select ID
> verification issue for inquiry type or email aml@mtgox.com.
>
> Thanks,
>
> MtGox.com Team
Ok, then, i wait for a response from their aML team, and wait and wait...
On 18th, i send a message to support, telling that AML is not responding and complaining about this situation. Response? Exact same message, copy&paste.

Ok, i can wait a few days more. On 22, I'm getting tired of this bullshit. I ask support for some way to contact their supervisor about this whole situation. The response? "we do not handle AML related queries for better assistance". I have no fucking idea how asking to speak with someone else is resolved by this, but nvm. Also, i don't fucking see this "better support", becouse i don't fucking get any.
I'm getting angry, so i mail them this:
Quote
I still have not received any answr from your AML team. If i get another
copy&paste with we do not handle, i'm posting all of this on all bitcoin
forums, in hopes that you'll lose some money or at least it'll get you
fired.
Have a good day

Their response? (different support rep, this time, the prevoius one apparently got tired of copypasting)
Quote
Hello,

Thank you for the email. On checking your deposit I find that your deposit is flagged by our AML team so we request you to contact them directly for better assistance. Also we do not handle AML related queries for better assistance and for all further verification related questions you may contact our AML team directly by using this form https://mtgox.com/contact-us and select ID verification issue for inquiry type or email aml@mtgox.com.

Thanks,

MtGox.com Team
Yay. It's been fucking two weeks since i mailed their fucking AML team. I also sent them another email, asking when can i expect to hear from them, still no response.

So, is there any legal way for me to sue them or something, so i can get my money back? And of course, i hope that anyonewho reads this will thinkat least twice before using this bullshit exchange.
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