I'm starting the process of collecting owners info to get payouts made quickly for those that want the payout now. 

Please DM me here or email tim@titanbtc.com to get that started.  Thank you in advance for your patience.

For those that are wanting to hold tight until more assets are available, I'll be formalizing a community of owners and will be working on creative ways to reduce the shortfall as much as possible. 

I'm not hitting the eject button unless I'm legally obligated to do so.  I'll keep communicating as much as I can as the efforts to improve the situation solidify.  This forum isn't the best vehicle for that communication so please do DM me or email me to get on the list of owners receiving updates

Since one person has already asked, I'm using the TitanMint.com domain because it doesn't explicitly reference crypto currency.  I tried a half dozen email services using the *@titanbtc.com domains and they got shut down repeatedly. 

I previously used Mailchimp to communicate with Titan Mint customers.  All our existing email lists of customers and automations at mailchimp were also nuked because, from what I can tell, the crypto and NFT space is so rife with spammers that no email delivery service will now work with anyone affiliated with anything crypto.  If anyone has an email delivery service that still works with crypto companies, please let me know.

I'm hosting a webinar this coming week to update coin owners on the topic of redemption and answer questions.  The event is scheduled for July 28th at 6pm Pacific time (GMT -7).

Please fill your desired email address and one of your coin IDs here to receive the invitation link:

http://www.titanmint.com/webinar/

You should get an email after filling in that form confirming that you're on the webinar invite list.  The actual link for the webinar will go out on Thursday of this coming week, along with a reminder.

Let me know if you have any questions.  FYI, I need to avoid using the word "bitcoin" in the emails related to the webinar because all email delivery services now block or ban anything related to crypto currency so if you see something saying "Titan Coin" instead of Titan Bitcoin that's why.

If you've already gotten an email titled "IMPORTANT Titan Coin - Redemption Process Webinar Invitation" then you're already on the invite list and don't need to fill in this form.

I'm sorry I haven't been updating here.  We did make progress and then had some technical setbacks. The email system was working for a week or so and then died again.   There's very few developers who I trust to resolve these issues and unfortunately, we're having to wait on those developers who are fighting some other fires before continuing the work to fix these issues.  Catching Covid-19, and recovering from it, has also sidelined both myself and the devs for a time.

While we won't quit until the website is acceptably fixed, the timeline has obviously gone WELL past acceptability and my focus right now is on redeeming all 2FA coins.

If you've emailed previously and I didn't reply in a timely manner, please email again.  We missed quite a few emails and may have lost some before they were read.

Direct messages here on the forum are also still getting through.

We're asking owners to peel the hologram enough that it is clearly peeled (the word "void", or a hexagonal pattern, becomes visible) and then photograph the hologram side of the coin.  In the photograph, beside the coin we also need to see the current date handwritten on a piece of paper as a proof of when the photo was taken.  This photo is evidence of current ownership of the physical coin, and will be the primary consideration in any disputes of ownership.  If there's any evidence of photo manipulation (cropping, blurring, tag editing, etc) or if the details aren't legible, we'll ask for another photo.

We were able to extract the registration emails from website database and once current ownership is confirmed we'll message the email address associated with the coin as a second confirmation before transferring any BTC.  There will be edge cases and we'll do our best to deal with those gracefully.

I will update here next week once the developers are back online.

I can't tell from the description on this thread where the issue is exactly, but I've emailed and provided instructions on how I can resolve it for you.

We've unfortunately had a cascade of issues that have arisen in the process of fixing the website. This isn't uncommon with older sites, and it may be that we need to rebuild the front end from scratch to get the full functionality restored.  I'm looking into all options on getting the website fully functioning as intended as soon as possible.

While the developers are working on the website, I'm working in tandem to organize the info needed to manually redeem all 2FA coins Titan has ever produced.  Once I have a process of notifying owners and collecting current ownership verification, my intention is to deploy that process whether the website is fully functional or not.  I'll update here as I'm getting close to starting that process.

It will take quite a bit of my time, which is obviously my limiting resource in addressing these concerns for everyone, so I'll do my best to prioritize redemptions in order of when a coin owner reached out to us requesting assistance.

Redemption will involve Titan sending the BTC associated with a coin to the requested address.  There is a security risk posed for all Titan coin owners if we send out the Private Keys for these 2FA coins.  To date, I've let people know that we don't have a good solution for distributing forked coins (and there are many forks to consider).  We'll revisit that as we get closer to redeeming everything outstanding.

I don't like to update before things are fixed, but it is taking longer than I hoped to get the redemption process fixed for ALL coins. We're making progress but we're still working on it this week.  Our work is now being done on a clone of the server/DB so there shouldn't be any downtime until we re-route traffic to the new server.

To answer a couple questions, The website is difficult to maintain because it is:

1. Running on a database that uses multilayer encryption which is fairly unusual
2. Constantly under attack

In the event that maintaining the site becomes untenable, we will be tracking down all owners of unredeemed coins and manually redeeming. 

There's a considerable amount of time that does into redeeming manually, so we're pushing to keep the site going as long as possible, but there is a contingency plan in place.   

I'll update again here when the new server is ready.

We test a few dummy coins whenever we have to cycle the servers and the last tests worked. 

If particular coins are working and others are not then its a database issue and that's what we're trying to track down now.

The site may be down entirely for a few minutes at a time this week while we do some deeper maintenance efforts but if we run into a scenario where its going to be down for longer than an hour or so, I'll reroute traffic to a cloned version of the servers via DNS to keep some version live for checking coins.

I didn't know the website was not processing redemption requests until yesterday, and I'm not sure why it is failing yet.  We did do server maintenance a few weeks ago and verified things were working at that time.

Dev team is on the case, but I won't have an ETA on the fix until we know what is happening.

I'll update here when there's news on the site being back to full functionality.

Apologies for the website downtime, guys. 

We hoped it would be back up quickly but had to deal with some unforeseen technical hurdles.  Even though there are no private keys stored online, we use some unique encryption to protect the coin data from bad actors and this system is a bit of work to maintain.  I'll post here once its back online and fully operational.

If anyone is needing their 2FA coins redeemed in the meantime, I can help them here through the forums.  For those that have asked, the website is not needed to redeem private key coins.

-Tim

Is this the community consensus, that only accepting BTC is allowed here?  I've been active for 7 years here and that has never been stated as a rule.  It has also been pretty common for people to accept a variety of payment methods. 

In my experience processing sales person to person here, Tons of people in fact strongly PREFER to pay with Fiat because HODL.

I am honestly trying to understand you and why you're so upset.  Is it because you've been told that only BTC is allowed here and that I am not following the rules?

If that's the case, I'm sorry we upset you by accepting dollars.  It absolutely does not reflect on our support for BTC and crypto as a whole.

I asked for payment in USD because that's what we need in this case. The potential buyer said he was unable to pay in that method.  In a private conversation with that potential buyer (that he decided to complain about publicly), I was accommodating him using a another payment method that is not preferred for this particular sale and explaining the extra costs the seller will incur to do so.  

This is really not the grand case of anti-bitcoin sentiment that you and Anon are trying to drum up.



This isn't about exchange rate risk, and I was never the one complaining.  There is a hard cost to get from BTC to USD.
  

I'm terribly sorry I missed your message in my PMs until recently.  I did reply, so feel free to message me there or email at tim@titanbtc.com

He's obviously posting here because this is the community most interested in physical bitcoin.  

I understand completely if you want to use crypto for everything and I totally support you, but to suggest that people using Fiat are unwelcome, and people needing Fiat shouldn't post here, is myopic.

If we want crypto to win, we need to build bridges as opposed to telling people to take their dealings elsewhere, in my opinion.  I say that from the perspective of someone who has personally brought thousands of people into bitcoin/crypto fold, and been involved in the founding of some very successful altcoins.

Why are you on the attack here?

Hey Bavi, where did the $900 come from?  This doesn't jive with what we disscussed via PM so I'm not following.

Guys, I understand the frustration but you are ignoring that this is a transaction that needs to end up in Fiat USD.  Coincube stated that USD was preferred in his first post.  

We're using Coinbase to convert from BTC to USD and deposit USD into an account for these sales.  Coinbase charges 1% to do that, at the available account privileges.  We can sell these coins at spot value to bullion dealers at any moment and not pay any exchange fees to get into USD.  My role here is to get coincube MORE than spot, and exchange fees cut into that significantly.  

If you're sending me a wire, I won't be paying wire transfer fees either.  There is nothing different here than that.  

BTC is fantastic and I love it enough to dedicate a huge portion of my time to it and the crypto community but you and I both know that it costs money to move into and out of a crypto position and pretending to be outraged at that fact is disingenuous.

We've still got some coins left.  I'm replying to PM's and emails currently. 

If you're still waiting on a reply from me, I apologize for the delay.  You'll hear from me within the hour.

Just clarifying.  These coins have all been cleaned of hologram residue and done so carefully as to avoid any scratches.

If you're just messaging me now about these, please include your shipping address or the city/postal code so I can quote shipping for you.

Thx

It sounds like these have all sold. 

I'll follow up with everyone who didn't get a response from me yet and you'll still have priority if the sale doesn't go through as intended.

Ok, I've heard a fair amount of of feedback on this forum and the sales threads and via PM.

It sounds like the consensus is that most current coin owners are not excited about the reload and the new prospects are OK with a peeled coin with no hologram.  I'll discuss with Coin cube and we'll decide on whether to limit this sale to "peeled" only and skip the reload option.