STAY AWAY FROM CLOUDBET
made a deposit, noticed slot play was in mbtc and minimum bets were way too high so I decided to take the hit on fees and pull the money back.
2 days later my withdraw is still PENDING and live support gives me the run around.
---------BEGIN LIVE CHAT
(01:40:09) Mark: Please note, due to issues with a third party service provider we are currently manually processing withdrawals. This has been causing some delays in processing times. However, we expect to return to automatic withdrawals very soon. My apologies for the inconvenience. Your patience and understanding is greatly appreciated.
(01:40:24) kevin*: its been 2 days
(01:40:58) kevin*: this is unacceptable
(01:41:15) Mark: I can understand your frustration.
(01:41:55) kevin*: if its processed manually, why cant you process it now?
(01:44:04) Mark: I do not have the authority to process withdrawals.
(01:44:14) kevin*: does anyone?
(01:44:28) kevin*: 2 days....
(01:44:49) kevin*: it takes 30 seconds to manually process a withdrawal that should've been instant in the first place
(01:45:01) Mark: Our payment team are currently processing withdrawals.
(01:45:21) Mark: Yours should also be processed very soon.
(01:45:27) kevin*: WHEN will i be paid
(01:45:46) Mark: I do not have a timeline.
(01:45:56) kevin*: will it be before christmas?
(01:46:11) Mark: Hopefully yes.
(01:46:22) kevin*: hopefully...
(01:46:28) kevin*: fantastic
(01:46:45) Mark: Sorry about that.
--------------END
Also, if
https://www.walletexplorer.com/wallet/CloudBet.com is true and the only wallet they hold, then they haven't made a payout in 23 days....
Anyone know if that link above is true?