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Hello!
My name is Darko and I am part of the sportsbook support on Stake. Would you be able to reach out to me on the Live support platform from your account? We can take it from there as I am not sure what is causing the issue with exchanging emails with our security team.
Have a good day.
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Hello! We have frozen your account because we have reason to believe that this account is guilty of breaching our terms of service as stated under item number 5.1. Please see https://stake.com/sports?modal=terms for further reference. Anonymity is important to us, but multi-accounting is something we take very seriously. We'll get back to you once we are done with the investigation. Regards, Stake ***** From the email which you got from stake, it look like you have multi-accounts which comes under the clause 5.1. Here is what 5.1 clause says:-  you're just a Captain Obvious, dude. I say that there was no point 5.1 when I registered, they added this point and and then blocked my withdrawal of money I didn’t even make a profit, I made a deposit, 24,000 TRX and I wanted to make a withdrawal of money 18,000 TRX, but they don’t even pay my deposit, I'm not talking about profit these are bad guys, but I understand that they have a lot of fans and paid accounts here, but still I will report this fraud where I can. Section 5.1 of our T&C has been there since the launch of Stake.com in 2017. Fun fact, it's also on our Primedice T&C which has been there since 2013... Regarding your issue, our security team froze your account as we had detected several accounts made from the same origin. I am sorry for any inconvenience caused. Security is very important to us and we take it very seriously. I can assure you will have a response shortly. On a brighter note, we have a new Darts promotion! Check it out here - https://promotions.stake.com/modus-darts-bonus/ |
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Nobody is denying that there was issues with licence and those issues with licence were sorted as you already provided evidence in your reply, it has been sorted a week ago or so.
Spamming nonsense part was in regards of his activity in chat and that is why some moderator muted him. Also, his post is made here today when anyone can check on Stake site that the license is there and that it is valid thus doing it only for his own reasons after trolling the chat and getting his account muted.
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It is not hard to click on licence seal at the bottom of the page on Stake.com to see that you are lying for whatever reason. Spamming nonsense is probably what got you muted in the first place.
Have a nice day.
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There is no better feeling then hitting a big payout multi for sure. I guess it is the feeling of being correct not once or twice but 8/9/10 times what adds to the great feeling.  There were some users who had some questions regarding Settlement, cancellation and cashout rules on Stake sports book. We already had that written in site under Sport rules, you can check all of that on this link: https://stake.com/sports/rulesHope it will help out in case you were wondering about certain situations and how the book will treat your bets in such instances. We are still waiting to see who will be our first 1+ BTC winner with a perfect selection on our Multi master! Who knows, it might as well be you, one more day for entries to be posted here: https://forum.stake.com/topic/32892-%F0%9F%8F%86-115-btc-multi-master-go-big-or-go-home-week-6-%E2%9A%BD/#commentsAlso, make sure to check out our Promotions on https://promotions.stake.com/, there are always several ongoing. My favorite one is F1 VIP Experience! Get some raffle tickets by wagering and participate in Live Draw to win a trip to Vietnam Grand Prix! More info about it can be found on: https://promotions.stake.com/f1-vietnamese-raffle/For tennis fans I can suggest you to check out ATP+WTA Indian Wells: Money Back Special. More information about it can be found on: https://promotions.stake.com/indian-wells-tennis/ |
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You are very welcome! I am sure you will receive full explanation about any game if you reach out to support. As for the chat, come on, they are not that hostile.  I am really proud of our Sports chat and users who are there all the time. From a support standpoint they are perfect, not creating issues at all. Dusan and me are there almost all the time (aside from having to sleep a bit) and are always happy to help. |
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Thank you all for patience and faith in Primedice, it was a rough couple of days. Support staff misses you all as well. See you all soon in chat. Darko |
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Primedice is the best! Hands down.
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