what about "Customer Protection Plan"?
like for example bitmine offers:

just out of curiosity, how are you going to perform quality control/burn-in?
-empty test hashing
-live hashing with bitmine keeping the coins
-use customer supplied address (as some companies apparently do)

well additional unit is officially confirmed by bitmine, for those who ordered full units.

10% won't come nowhere near covering 50% profit loss which a 3 week delay causes.
now to mention you won't get anything for first 10 days of delay (about a 1.6btc/1500 usd drop in roi).
if they shipped a 400G unit on time, you would break even in about 12 days, with about 4.5btc/4000 usd roi
with this delay roi drops to 1000 usd, which is a massive 150% drop or profit loss of 3.3btc/3000 usd.
to fairly compensate you would need additional 60% hashing power per unit and not 10%.

and with competition shipping units on time, difficulty will get even higher, where even doubling the hashing power wouldn't cover the loss.
guess your best option is to hope for a 61 day delay and ask for a full refund.

bitmine seems quite legit, well unless the videos from their assembly line are fake

i've worked with average people (as in not technically skilled about computers) for decades at local university so i got to know how they think and the limits of their understanding (as in interest in learning something they don't have to/want't to or need to).
anyway, a game which they will delete after a few weeks and replace with another. not so for the blockchain
you really don't see the problem with such a huge amount of space required? how long do you think it will take to sync a 100gig blockchain. weeks? what about 1tera, a month?
so first time user will have to wait way LONGER than a bank wire transfer. so much for the "transaction speed".

so on one hand you have the idea of decentralization, and on the other ease of the use and efficiency. what is the middleground? some form of distributed blockchain?

yea sorry about that, but arrogant and narrowminded people just annoy me sometimes.
(judging by the quote: "If you have such an old PC that a few GB are of concern").
i know about spv mode clients, but until every major client is such and featured prominently in download sections, this has the potential of driving away most of the average people.

so are you guys still on time with shipments for last week of december?
its getting closer and closer

and this line of reasoning is why everything gets so unnecessarily bloated.
multiply 10 gigs by millions of users (and billions of devices) and the result is a HORRIBLE WASTE of resources
(client hardware, internet bandwidth, electricity for all hardware involved, etc)
this is a big problem which might actually prevent global bitcoin adoption
average user wants to run a simple client and start using it right away.
what he gets right now is hours/days of waiting for "sync" to finish.
unacceptable if you're looking for widespread adoption by non-tech population
not to mention its already 10 #@$ gigs and its been only few years,
with the volume of transactions only a fraction of what will be coming in the future.
do you expect every single client to store 100 terabytes and wait for months to sync??? lol

it is a disgrace, saving money where they shouldn't (or is it profit above all? there are things you should never skimp on. or is your exit strategy when it all goes south run away and let the site collapse?)
outsource the hardware and use quality cloud services with proper scaling, ddos protection, load balancing, etc. obviously you can't handle it, leave this stuff to professionals and do customer support instead.

first thing they should have done is to disable API, to keep bots from hogging all the resources with chump change transactions.

its like they just pasted the new horrible design over the old horrible design.
the old one was pretty useless but the new one is even worse, which i tought was not possible.
well, "congratulations"

slooow, bloated, clumsy user interface. every action takes ages (20+ seconds).
focus on fast and efficient code and not worthless eyecandy.
you can only scale your hardware so much, without efficient code there's a breaking point when there are just too many people/actions to process.
also why would anyone upgrade live site without running new version on a testing platform for a while.

if its the bots overloading your system by creating/canceling many small useless fractional transactions, implement measures and boundaries to limit the impact (like set minimum allowed order value to be equal to 0.1btc/1ltc/or whatever is equal to min 10 or 100 usd, allow only x transaction per minute, order cancellation timeout set to 60 or more seconds, etc)

i got an explanation "processing" will be changed to "shipping" when your order is ready

any idea about customs tax? normally i don't have to pay customs tax on shipments from within EU countries (since i live in a member country), but i have no idea what is the status of Switzerland in these kinds of transactions, because there are all kinds of business/political arrangements and agreements between countries in EU (european union) and non-EU european countries.
(Switzerland is from where the rigs will be shipped i assume, that would be another 20% on top of the original price with shipping costs)

can't wait to get my hands on it, ship now plz :)

there are many more ways of dealing with bots
+ set minimum allowed amount of single order equal to 10 or 100 usd (to get rid of all that 0.000001 junk and chump change "orders"). such a waste of resources (all those unnecessary connections to servers)
+ set limit 1 order per account per 10 minutes
etc

my last update was for last week of december (19xx order)