They remain adamant about the fact that I have to simply wait for the hash id to be seen by the explorers

Their response...

"i think you will find it is onto the blockchain, there has been heavy congestion on the network, so its probably unconfimed."

Does this make sense?  is it possible for a transaction not to be on block explorers 10 days past sent date?  Should I just wait?  Suggestions?

Hi.

I am new to this forum so I am sorry if this isn't exactly the correct section for this question.  Anyways, I had a question about transactions not appearing on btc explorer websites.  I have been waiting for my money from Faucethub.io for the past 2 weeks.  It was sent 10 days ago, but I still have not received any information about it.  If I try looking up the transaction on explorer sites nothing is found (0.00192 BTC was sent; tx: 9b59d748f8f802a5d42912e5056852dfe23de4ea74127e7f72ea15c3ada656c5).  I have talked to Faucethub.io and they have responded by saying that they have sent it and that the rest is out of their hands.  I am fairly new to these issues, this has never happened to me in the past and I was wondering if this is the same thing as a transaction being unconfirmed?  Or is this considered 'stuck'?  Any suggestions?