 Show Posts
|
|
Pages: [1]
|
It's good that you're adding PPC/USD support (I asked for it a month ago), and it's good that you are active on this forum, but what is going on with your support? Have you read the previous posts? Here's my issue: I attempted to transfer $35000 USD from btc-e to metatrader 4, and it never showed up. I've submitted many tickets, but no one has responded in 10 days. I know you are reading them because you have cleaned up several tickets with the same topic and merged them into one (#ZKU-282-17522). Please help!! UPDATE: BTC-e fixed the problem, the money is back in my account. The actions I took were: 1. Posting on the newbie forum (since that was my only choice at the time) 2. Posting/quoting "btc-e.com" above 3. PMing btc-e.com on this forum 4. Emailing root.servers.btc@gmail.com and financial@btc-e.com instead of just support@btc-e.com (which just generates an automated response for you to submit a ticket) 5. Tweeting @btcecom with the problem 6. Commenting on the btc-e.com news tab, both under the MetaTrader 4 and most recent news articles 7. Submitted a ticket in Russian instead of English I have no idea what got through to them, or whether it was the cumulative effort, but it worked. I suggest all those with continuing problems do the same. I'm trying all the above, plus I sent a PM to user "finsupport" on their website. |
|
|
|
Hello, just to share my experience, here my topic in the french froum https://bitcointalk.org/index.php?topic=342491.0I've been waiting 17 days to be credited on my btc-e account, so a lot of stress and anger, but they finally did it. I think they are overtaken by events and the bitcoin rush... So my advice is just keep one ticket (open a lot just take them more time to check all), and refresh it if they close it without any answer. Be patient, i think it's not a scam, just a small team and a small website which has increased to fast !!! ++ I confirm that I have received the deposit after 3 weeks of waiting |
|
|
|
|
Yes , please look at my ticket #ZHX-543-69585 . It past 19 days since I made a wire
But, I have no illusions that he will respond. I sent and PM also but nothing, effectively ignored
|
|
|
|
I signed up for an account this morning, but I still haven't received an account activation email. Any help would be appreciated. Thanks.
same problem |
|
|
|
Ticket #RGX-537-46104
Wire sent - No funds in my account
Created: 27 November 2013 06:26 PM Updated: 27 November 2013 06:26 PM
I sent two wires of USD $5,000.00 each on Friday (see attached confirmations). The funds are not showing in my account. LTC was $8 when I sent and now it is $26. So far, I have lost out on $20,000+ profits.
EDIT: LTC is now $45. I have lost out on $43,000 profits...
When will my funds be made available?
Update: My funds ($9,900) were made available to me today and I was able to purchase LTC (albeit at a much higher price than days ago). Per their terms, customers must allow 1 day for them to receive the wire and 3-7 days to credit the funds to their BTC-e account. Today was that final day, so BTC-e has performed within their stated terms. Cheers all! It means that deposits are randomly . Lucky you  |
|
|
|
I've been waiting since 14 November for my USD wire transfer.. logged a request 5 days ago and other than the "You have one hour to respond before we close your ticket" I haven't heard anything from them. This has cost me an enormous amount of money and I have lost all faith in this exchange. So incredibly disappointing since I recommended to other people they should use btc-e. The best I can do in the meanwhile is warn people and tell them about my bad experience and hopefully convince them to use another exchange.
Please let us know when you receive money (I hope eventually to reach). I sent in 11 november and still have not arrived. Let's see whose is negative record. |
|
|
|
Ticket #RGX-537-46104
Wire sent - No funds in my account
Created: 27 November 2013 06:26 PM Updated: 27 November 2013 06:26 PM
I sent two wires of USD $5,000.00 each on Friday (see attached confirmations). The funds are not showing in my account. LTC was $8 when I sent and now it is $26. So far, I have lost out on $20,000+ profits.
EDIT: LTC is now $45. I have lost out on $43,000 profits...
When will my funds be made available?
Unfortunately I think you have to wait a while. I am today 17 days since I sent the money and still not in my BTC-e 'account. I do not understand a thing. Why not appear user "btc-e.com" on forum, and tell us :" gentlemens, the deposits time is 30 days, because we have some problems " . You even know what to expect and no one would have anything to say. I really do not understand his silence |
|
|
|
What about use OKPAY to fund btc-e? I think that 2% fee worth the money considering all the troubles you are talking about. Or there is also troubles funding with OKPAY?
condemor, the problem is not funding BTC-e, they will get your money if you wire it to them. The problems arise once BTC-e actually HAS your money- they do not acknowledge that they have received your deposit nor do they credit your account. When you start an inquiry, they act as if the problem is somewhere in transit, some other bank and ask for the SWIFT record etc. Then they tell you to pay an additional fee to the bank from which your transaction originated, known as a tracer, so you can determine just where the transaction is held up. BUT BTC-e HAS YOUR MONEY! This is happening to a lot of people. Do not send BTC-e any money!!read these forums, there are a lot of people who cannot get their money credited to their accounts once they have wired it to BTC-e. There is a reason BTC-e is so much less expensive, and that reason is that they have a bunch of people's money for which they deliver nothing. When you pay the higher price at gox ( historically not w/out problems ) or coinbase ( knocked for being 'pricey' ) you are paying for TRUST. You are still relatively early in what is to come, with luck. So paying a premium for a modicum of trust ( and the difference is quickly wiped away at the rate the altcoins' values are increasing ) is an insurance I WISH I HAD REALIZED. I know, the have your money but give your excuses like the money is lost, the wire didnt arrive, etc. With Ok pay the cant give you excuses so the credit the money, right? By the way, how long usually takes to credit money via OkPay? I recently deposit $10,000 USD through wire transfer. and I must be one of the lucky one (for now) as the money show in account.
I bought btc right away (20m ago) btc show up in wallet right away.
I then try to withdraw to my PC wallet. CAN'T. have to wait for one month.
dont want wait? submit ticket with info ID. I did. so now I wait.
Please, tell us when you finally have your btc in your PC. OKPay to BTC-e account transfer USD instantly, unfortunately for me I did not know in the past for this method |
|
|
|
This is the answer that I received from Mayzus : "Dear Sir,
1. Tracking and Tracing Payments. The process is simplified for MoneyPolo customers by opening an account with us (https://secure.moneypolo.com/new_registration). Once your account has been fully activated and verified, your funds will be credited to your account with us in the first instance and then forwarded. Transaction details are available online or through the customer support system.
2. If you made a third party payment and either you or your bank did not include the crediting reference and you are a customer of MoneyPolo payment tracing is provided via the missing payment request.
If you are not a customer and wish to amend, locate or trace your original instruction from your bank to our payment service accounts, this can be done in one of the following methods:
a) you will need to contact your Bank and request them to correct the payment data by contacting your bank. They are obligated to make this correction and there is no time limit post transaction to make such a request to your bank no matter how long ago you sent your payment. Banks are able to update the payment information and send this to the Receiving Bank for the final Beneficiary of the payment transfer so long as the transfers was not returned to the Sender.
b) you can contact the final Beneficiary of the transfer (the merchant) with a request to locate the transfer. They will require the payment confirmation or receipt commonly referred to as a MT103 or Swift Confirmation from your bank in order for them to initiate this trace procedure.
3. Transactions can only be traced by MoneyPolo upon the receipt of an official request from a MoneyPolo customer with a verified and active accounts.
Customer support team
Mayzus Financial Services Ltd
Tel: +44 (0) 208 956 2251
Registered address is 869 High Road, London, N12 8QA, UK " I made arrangements to open an account in Money Polo and I seek them my money. Anyway ,no response from people of BTC-e in the forum here or on Skype, or to support them. If not exist. It's incredible how we should we look for our money when this job was normal to solve them! Unfortunately my check usually lasts a week, and another week to explain my problem, and here it appears Santa and my money is not anywhere  |
|
|
|
This is the answer that I received from Mayzus : "Dear Sir,
1. Tracking and Tracing Payments. The process is simplified for MoneyPolo customers by opening an account with us (https://secure.moneypolo.com/new_registration). Once your account has been fully activated and verified, your funds will be credited to your account with us in the first instance and then forwarded. Transaction details are available online or through the customer support system.
2. If you made a third party payment and either you or your bank did not include the crediting reference and you are a customer of MoneyPolo payment tracing is provided via the missing payment request.
If you are not a customer and wish to amend, locate or trace your original instruction from your bank to our payment service accounts, this can be done in one of the following methods:
a) you will need to contact your Bank and request them to correct the payment data by contacting your bank. They are obligated to make this correction and there is no time limit post transaction to make such a request to your bank no matter how long ago you sent your payment. Banks are able to update the payment information and send this to the Receiving Bank for the final Beneficiary of the payment transfer so long as the transfers was not returned to the Sender.
b) you can contact the final Beneficiary of the transfer (the merchant) with a request to locate the transfer. They will require the payment confirmation or receipt commonly referred to as a MT103 or Swift Confirmation from your bank in order for them to initiate this trace procedure.
3. Transactions can only be traced by MoneyPolo upon the receipt of an official request from a MoneyPolo customer with a verified and active accounts.
Customer support team
Mayzus Financial Services Ltd
Tel: +44 (0) 208 956 2251
Registered address is 869 High Road, London, N12 8QA, UK " I made arrangements to open an account in Money Polo and I seek them my money. Anyway ,no response from people of BTC-e in the forum here or on Skype, or to support them. If not exist. It's incredible how we should we look for our money when this job was normal to solve them! |
|
|
|
This is the answer that I received from Mayzus : "Dear Sir,
1. Tracking and Tracing Payments. The process is simplified for MoneyPolo customers by opening an account with us (https://secure.moneypolo.com/new_registration). Once your account has been fully activated and verified, your funds will be credited to your account with us in the first instance and then forwarded. Transaction details are available online or through the customer support system.
2. If you made a third party payment and either you or your bank did not include the crediting reference and you are a customer of MoneyPolo payment tracing is provided via the missing payment request.
If you are not a customer and wish to amend, locate or trace your original instruction from your bank to our payment service accounts, this can be done in one of the following methods:
a) you will need to contact your Bank and request them to correct the payment data by contacting your bank. They are obligated to make this correction and there is no time limit post transaction to make such a request to your bank no matter how long ago you sent your payment. Banks are able to update the payment information and send this to the Receiving Bank for the final Beneficiary of the payment transfer so long as the transfers was not returned to the Sender.
b) you can contact the final Beneficiary of the transfer (the merchant) with a request to locate the transfer. They will require the payment confirmation or receipt commonly referred to as a MT103 or Swift Confirmation from your bank in order for them to initiate this trace procedure.
3. Transactions can only be traced by MoneyPolo upon the receipt of an official request from a MoneyPolo customer with a verified and active accounts.
Customer support team
Mayzus Financial Services Ltd
Tel: +44 (0) 208 956 2251
Registered address is 869 High Road, London, N12 8QA, UK " |
|
|
|
Yes, I'm also having problems. I made a USD deposit via wire transfer on 14 November and the money still isn't in my account. I contacted "Mayzus Financial Services" and they responded on 22 November with: Dear Sir,
please, get in touch with your beneficiary. We do not have any unallocated payments on our side.
Kind regards,
Customer support team
Mayzus Financial Services Ltd As far as I can gather from that response, they processed my payment and it's now with btc-e to deposit my account. Could you tell me please where is contact email of Mayzus? I made a wire transfer in 11 November, but until this time the money has not arrived in my account. I sent them a copy of SWIFT transfer but I dont receive any response for days. I do not know what to do  My ticket is #ZHX-543-69585 Just Google "Mayzus Financial Services" and you'll find their web page. Go to "Contact" top right on the page and fill in the form. Make sure to include the following: The name of the Sender: Sender's bank: The date of the deposit: The amount and the currency of the deposit: The beneficiary bank, details and reference to the payment: Thank you for your informations |
|
|
|
Yes, I'm also having problems. I made a USD deposit via wire transfer on 14 November and the money still isn't in my account. I contacted "Mayzus Financial Services" and they responded on 22 November with: Dear Sir,
please, get in touch with your beneficiary. We do not have any unallocated payments on our side.
Kind regards,
Customer support team
Mayzus Financial Services Ltd As far as I can gather from that response, they processed my payment and it's now with btc-e to deposit my account. Could you tell me please where is contact email of Mayzus? I made a wire transfer in 11 November, but until this time the money has not arrived in my account. I sent them a copy of SWIFT transfer but I dont receive any response for days. I do not know what to do My ticket is #ZHX-543-69585 |
|
|
|
|
Am inteles, o ultima intrebare , cam ce inseamna user nou , cand voi putea posta fara restrictii pe toate sectiunile ?
|
|
|
|
Multumesc , dar ceva nu este ok , pe acel thread nu gasesc butonul reply  |
|
|
|
Salut . Am o problema cu cei de la BTC-e.com . Am facut un transfer bancar in data de 11 noembrie si nici pana la aceast ora banii nu sunt in contul meu BTC-e . Le-am trimis copia SWIFT a transferului , dar nu se obosesc deloc sa raspunda la support . S-a mai lovit cineva de aceasta problema ? Multumesc pentru orice informatie . |
|
|
|
|
