Hi, I have problem with them too, and I try to make some contact with lawyer who want to make lawsuit but still not make any conection, if you are ready to go to their office(Singapor) or maybe you have somebody who can go ther I will give to you adress of company, phone number only not have contact persone and you inform us here what you do, is ther anybody or all company is just post box...
Their support are realy unprofesional not respond on tickets, ask some information and when get that what they ask not respond for two month... When respond send me this:
"It is necessary to provide complete information (screenshots) for all account movements (deposits, withdrawals, internal transactions) that were committed before July 25, 2017.
It is also necessary to provide (screenshots) of the purse from which the coins were sent."

By the way they are delite all history from account???!!!