NICE !, you disable account without any contact and then you apologize when you see a bad comment on bitcointalk forums, so if I hadn't posted here, my account would have been blocked forever right

Let me resume, as you checked, I created 2 accounts with same IP Address (different emails), one for company and one for me (particular), I sent the documents for the verification of me (particular) and then you approved the verification but I NEVER sent any documents for my company as I don't want to deal with my company but only as a PARTICULAR, and BECAUSE you never received any documents for the company account (the second account I never used because I'm using my PARTICULAR account), you decided to BLOCK and DISABLE without ANY NOTIFICATION my PARTICULAR account, right Is it a normal behaviour for company that calls herself a company for SERIOUS INVESTORS ?

NICE !, you disable account without any contact and then you apologize when you see a bad comment on bitcointalk forums, so if I hadn't posted here, my account would have been blocked forever right ?

I registered a month ago, send all documents, got verified (with ID and proof of address), wired 25000 USD, bought 15 BTC and then the problems started, I could only wire 2 BTC / day as their limit is 2500 USD per day.

So I emailed them and asked for a limit increase, which they accepted to increase because I use the two factor authentification, so they increased my limit to 10 BTC per day so I wired 10 BTC, received only 9.67 BTC and today when I tryed to login to my account to wire the 1 BTC left, I could see a nice message :


So either they blocked my account and stole me my 1 BTC left on the account or I don't know !

I already sent 2 emails in the last 24 hours and I had NO ANSWER

I don't know what's going on with this company but their work methods are not serious, blocking an account for no reason and scamming me 1 BTC WTF I would not advise ANYONE to use their website as you may get scammed as well !

UPDATE : Still no answer for 48 hours now after 5 emails sent (I even tryed their online web form to contact them), so maybe they bankrupt ? If someone knows something please.

I registered a month ago, send all documents, got verified, wired 25000 USD, bought 15 BTC and then the problems started, I could only wire 2 BTC / day as their limit is 2500 USD per day.

So I emailed them and asked for a limit increase, which they accepted to increase because I use the two factor authentification, so they increased my limit to 10 BTC per day so I wired 10 BTC, received only 9.67 BTC and today when I tryed to login to my account to wire the 1 BTC left, I could see a nice message :


So either they blocked my account and stole me my 1 BTC left on the account or I don't know !

I already sent 2 emails in the last 24 hours and I had NO ANSWER

I don't know what's going on with this company but their work methods are not serious, blocking an account for no reason and scamming me 1 BTC WTF I would not advise ANYONE to use their website as you may get scammed as well !

I would advise you to install bitcoin-qt on a offline computer, generate your address and then backup your private key on paper / usb key with no internet access and it would be the best protection you could have. You can of course put your paper / usb key with private key in a safe or under your mattress