First, why yell at me (customer who paid you). This is unprofessional.

Second, with API changes the version I bought won't last long. Because the product I bought won't be in development.

You ditched the product you've just sold me and artificially created a "new" product with time limitation to access it.
(Ok, you switched your business model - charge new people how you want, what's the problem? They will consider new information and decide, problem solved.)

By "supported product" I mean a product that works because it is supported by developers = developers work on it.


I switched to Haasonline and I'm sure I'm not the only one to switch to another product after losing trust. (Coinigy for advanced manual trading and alerts, Haasbot for advanced auto.) Yes it is a subscription but as I said before this is not about money but about your attitude towards your customers.

(Good luck with your attitude.)

dbolivar, I wasn't talking about myself in that post. I came here and see how a few loud guys basically lynch everyone (yes looks aggressive) who comes here to share their frustration and I tried to explain why all those users are frustrated.

No matter how loud they are, what I see is a massive loss of trust from many users. It is a bad thing for a developer.

If you mess with one license you're messing with much much more because those who don't trust you won't recommend you (in my case I have a telegram channel with 1K+ crypto traders on it and I won't risk suggesting margin any time soon because who knows what surprise margin will come with tomorrow = I don't trust). Each and every user who was surprised in a bad way won't risk suggesting the tool.

My voice was to explain why so many users are frustrated. I genuinely think that sharing your opinion with developer (any opinion, no matter if you nod or not) is in fact helpful for them.

And developers should thank ccoldfire for the suggestion to change info on their buy page.

Those who share concerns are not a threat for the developer. We're are a representative group, we show a diversity of opinions and feelings and when we share our feedback it helps the developer (if they listen) not to make future mistakes and have better business as a result.

This is not about feature comparison.

This is about the fact that they did "lifetime license" their marketing promise and leverage. Lots of users invested in product based on that promise when the product was in early stage.

If all those users would compare the product with other more mature products subscription vs subscription they probably would not invested.
And then those users reported bugs and spread the world about the product, etc. And what did they get in return?


Again, you should understand those users who are upset arent upset about how margin will develop their business. They are upset about how developer treats them, current loyal users.



Switching the business model in NOT in question.

I DO NOT see any issue with future users paying subscription. It is fair because future users will make their buying decision based on NEW information.


It is about greediness to capitalize on past users who were fooled to pay a "Lifetime License".

Well, those who think "customer support" is enough are naive. As one of other members correctly pointed, we're dependent on API changes and the product won't last long. By supported product I mean product which works because developers support it.

I'm sure many of the current users decided to buy the product based on the wording "Lifetime License".

Change of business model is not in question and is totally understandable.

What is in question is how these folks treat their current loyal users. And if today it's not you who has regrets because of how you're treated, just wait and you'll be... some day. It is about integrity and loyalty.


My best friend is a developer too (mobile apps not related to crypto) and when they changed their business model from one-time payment to subscription they just marked those users who bought previously as "paid" in their database, that's it. Yes they lacked some immediate earnings but they earned users trust, referrals and recommendations.

I do NOT recommend anyone to buy anything from this developer.

I bought the unlimited edition just a couple of weeks ago FOR 249 USD (my decision was based on their false claims) and all I can have now is just 6 month of supported product. I mean... seriously?

Yes maybe "lifetime support" doesn't literally mean lifetime, but when I invested I chose this product and paid for it based on that information - to get at least 1, maybe 2-3 years of supported product.

What I've got instead, is 6 month of supported product for $249. Integrity? Anyone? You do what, when and how you want and that's ok for you. What you promised just a couple weeks ago is now... well, not valid. You guys lied to me.