An update from me as well: Got an email explaining this was due to a bug which is now resolved on 20 Jan. Immediately logged in and sure enough my dogecoins were confirmed and in the account. I withdrew all of them immediately.
In this particular case this issue appears to be due to completely and utterly unacceptable lack of communications. My support tickets are still open with not response.
There are also still others receiving no response to their PXT deposit/eswithdrawal issu.
Hope everyone who comes across this thread will understand this company cannot be trusted with your money. Never doing business with them again.