A couple of days ago I noticed the rate for dogecoin was better on Coins-E, so made an account and sent a deposit of 300k dogecoin from BTER, where I'd been trading. The money didn't show up at first, and then I heard about Coin-E being on the wrong fork. I made a freshdesk ticket asking them to fix the deposit, listing the dogechain address.
Now that they finally claim to be on the right fork, I still don't have the money. Also checking the transfer:
http://dogechain.info/tx/ac7e0f465e4047a50a11c383b6360cfe2baa829b84e4ed4ab33dfe3eb02d182eLeads to
http://dogechain.info/address/D9gVNUd1a86CsTCU9YP2rK3KQpMuWeiULi , where it looks like someone emptied out my account.
So the question is, is my money gone? Has anyone else heard of Coins-E doing this? What, if anything, should I have done differently? (I use a separate user/pass for everything and am clean of trojans/keyloggers, so it had to be an inside job)