i don't wanna post new thread so i post here my complaint or review call it whatever you want
i was in free spins mode got the bonus win
around 6 euro everything stop working the whole site
after comeback nothing was added
check the capture everything is included there
contacted support by email
1st and second answer "i have to give them proof because they are lazy to find out and even with that clear proof look what they say
" it seems that all bets have been settled. Please provide us with more details if you wish for us to check in more detail for you.
Thank you for contacting us.
4th
We have reviewed the matter, unfortunately the bonus round was cancelled due to emergency maintenance on our end.
To make up for the situation, we have added you free spins in King of Kings, by Relax Gaming.
Our apologies for the inconvenience this has caused, if you have any other questions or suggestion, please do not hesitate to contact us.
Best regards,
Felix
Sportsbet.io Team
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are you serious
when the bonus round was cancelled due to emergency maintenance from your side
that mean you have to refund and honor the full amount
am sorry this is not how gambling works replacement with free spins doesn't seem fair imagine if i won another big amount from my game play without your free spins and get the same issue you cancel my winnings so at any time you bring that silly excuse to table then you give me free spins
? am very septic now regarding your practical's plz don't push me to go bully on this
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Thank you for your message.
As per reviewing the mentioned game-round, we noticed that the total winnings gained from it, prior to cancellation were 6,29 EUR, while our free spins reward yielded a payout of 0.21 mBTC(ca 3.3 EUR).
With this in mind, we have enabled an additional reward of 7 free spins for the Bubbles Bonanza slot game.
Current compensation has been sufficient and no further assistance will be offered on the matter.
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when you think you could fix this kind of problems with free spins and do all this technical dodging for tiny amount i think i have to go public to expose your practical because this is clearly not the respect of T&c i consider your free spins as gift or compensation for wasting my time and over 48h hold without clear resolution your apologies mean nothing and fix nothing you can do the same things at any time and bring the same excuse enjoy your arguments and enjoy the bad reputation for sure am not gonna use again your service neither for all your sister sites ...
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