Our apologies for that you might be waiting for responses due to high volumn of requests recently! Related to your request, all withdrawal orders are slowly in progress currently and it can be processed in the nearest time! As withdrawal function has been enabled recent days and all requests have been came to at one time, so it was a delay and some of requests have been done manually for security! We are very sorry for all inconveniences may caused and if the partial maintenance is ongoing! But we are working on it to make it work out as soon as possible! Kindly wait and allow us some time so we can fix it! When it is time, withdrawal functions of other coin/token will be enable.
If you got rejected for your requests, kindly try again with a smaller amount, which might be under value that worth of $50 to see if it works better. If your request is pending for hours, we sadly to inform you that you may have to wait a bit more longer but the process will be finished!
Our apologies again for any bad experiences you may have recent days!
Best Regards Darina_Support
16 days ago
You are receiving a response from the support team, your problem is currently being checked and processed in the nearest time.
We understand that you may have the anxiety and mistrust, but want you to be more sympathetic and kindly keep a little more patience. We believe that any malfunctions and inconvenience will be resolved. That is also what we look forward to and will improve better than before.
We will deeply appreciate your understanding and your support!