I dont know even where to write anymore, I am starting from here.
According to the information from the support, you should write your complaint in this thread: https://bitcointalk.org/index.php?topic=5266815.0
Sad to see this drama happening for more than a year now or even more and yet same answer is given, this will never end i guess.
I don't think anyone will know the answer unless we just wait for it.
I don't know why 1xbit support doesn't answer questions on a regular basis, but I guess they have reasons to just ignore some of the complaints. Well, because if they answered once, why do it again? Many users seem to be confused and dont accept the answer.
I think this is the way it goes with each and every bookie/casino around. Once they gave the answer, they will not repeat it many times. When the case is closed, the case is closed. The problem is that we can learn the truth neither from 1xbit, nor from those guys posting allegations here. We can listen to both sides, but who can guarantee that they are telling truth and in full amount?
Agree with you in general, but what do you say about this bunch of complaints? Why the hell they are not doing anything with this? Guys are posting their complaints here and the administration has nothing to answer. I think it is not the best strategy. I have read a couple of pages here and even on those pages there are around 3-5 complaints.