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Issue resolved. The problem comes from my bank.
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I requested to withdraw 10k+ USD from itBit.com on July 20th. After several days' waiting I couldn't receive it, so I contacted the support and they provided me some banking transaction information. From the provided information I found that they specified a wrong beneficiary account number in the outward remittance, so I pointed it out to the support. On Aug 4th the support told me they have instructed their bank to send the money to my correct bank account. However up till today (Aug 11th) I still cannot receive the money.
Does anybody has the same experience / issue with itBit.com as me? Can you please give me some advice?
Thanks in advance.
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Finally and luckily, I was able to withdraw all my USD and coins out.
In March I sent many emails to the support but no one replied me, and suddently in April Travis replied me so I raised my complaint starting from my login issue as I suffered that kind of issue at that time. Step by step they fixed my withdrawal issue, however the whole procedure is like a nightmare. Basically the process is like this: I told them I cannot withdraw something (USD or Each kind of coins) -> they asked me to provide screenshot -> I provided screenshot -> they fixed it -> I successfully made the withdrawal for this kind of asset -> I tried to withdraw another kind of coins -> The withdrawal failed -> The recurrent cycle started.
This is absolutely a duration full of unhappiness and torture. Now I've withdrawed all my money and coins and will NEVER EVER trade there.
I wish I'm the last sufferer.
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I'll still update this post regularly or irregularly, because I believe traders should remind one another to stay away from and boycott shady exchange.
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Below are some comments that somebody posted in other place. From my point of view the wording is very restrained and objective.
"1. Their user interface is very buggy. If you make an error in order input (i.e. forget to put a fee) the system just eats the amount you put in. It disappears and does not show up in the open orders or in the trade history. There's no trail of you ever making the attempt to trade.
2. Forgot your password? No problem! Just request to have it sent in PLAIN TEXT to your e-mail address. Nice work, guys.
3. No support for Multi-Factor Authentication via a service like Authy or Google Authenticator. So much for "top-notch" security. It makes me wonder if any third party has even audited their security.
4. USD withdrawals seem to be disabled. You can trade but you can't even get your money out. Well what's the use of the site again?
5. 48 turnaround time for any kind of support response and sometimes they do not even respond at all. "
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Recently the volume at CoinMKT is very low. I'm happy that more and more traders are aware of its fraud and stay away.
Let's together boycutt every scammer!
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Yes that is the proper e-mail address where I've gotten replies. They USUALLY reply but once they did not reply at all.
I'm not sure, but certified mail might only be available to US residents, at the US Post Office. It is a regular letter you send but you get proof that it is sent by you and you get proof that they have received it. Usually anything like DHL, UPS, Fed Ex have this type of service too I believe. That's all you want is proof it was delivered, something like signature confirmation works too. Then you will KNOW they have the letter. Include in your letter that you are giving them 2 weeks to respond because you have tried numerous times to contact them via e-mail. Include your e-mail address in case they can respond by that method.
Tell them exactly what you want in the letter as well. This is just my suggestion. After this next step is to get a lawyer in the state where CoinMKT is located, if you're talking about a lot of money. You can tell them in the letter that is your next step, even though you don't want to have to.
Thanks Jcw188 for the very helpful information! |
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......
I would send a certified letter to their physical address. Police won't get involved at this point.
@ Jcw188: what is a certified letter? I'm not an USA citizen, nor am I living in USA at this moment. |
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Jeez this is weird. ... Try e-mailing them and say something like you are thinking of having them send a money order. Just to see if they'll respond. I've gotten repsonses most of the time within a day. What e-mail address are you using?
I would send a certified letter to their physical address. Police won't get involved at this point.
The email address I used is " support@coinmkt.com". Is it a mistaken one? |
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I have the same issue with coinmkt its my first experience with this exchanger, i have exchanged 1 BTC to $ then asked for a wire transfer from 11/03/2014, i emailed them and that was the reply " We're in the process of switching banks for wire withdrawals, would it be ok for us to send you a money order withdrawal to your address on file? CoinMKT Team "
Since money order would take too much time to get my country i asked them to cancel the wire in order to get back my btc, iam always waiting after 5 days of sending this request. stay away from this exchanger , not serious at all.
Honestly speaking you are still a little bit more lucky than me. I'm not kidding. I've sent several emails to their support but no feedback at all. I've also messaged Travis (the boss of CoinMKT) twice but also zero reply.  |
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Withdrawal is still not working. I have to seriously consider legal actions now.
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Withdrawal still doesn't work. Currently the trade volume is extremely low at CoinMKT. However at the link http://bittrust.org/coinmktcom#reviews, whenever some one gives a low rating and complains anything about the exchange, there are always some others immediately give highest rating and exaggerated praise for it afterwards without mentioning any of the well known issues. I believe everyone of you have your own judgement now. |
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Withdrawal still doesn't work.
What can I do now? Call the police or anything else?
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You can msg tskweres as he's the CEO I think
Actually I already messaged him, but no reply at all, same thing as I sent emails to their support. |
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Contact their support
I've sent several emails to their support without any reply. It's really a joke that an exchange use email to support its customers, instead of a ticketing system. |
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What is your verification level?
My verification level is 2. |
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Withdrawal is still not working. I just found that I'm not alone. There are many negative reviews of this site at the following link, and some people even had this withdrawal issue as early as in November 2013! http://bittrust.org/coinmktcom#reviewsIf I have known these reviews before I traded at CoinMKT, I would have made a totally different decision. |
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Today's situation is the same as before.
I'm really feeling uncomfortable.
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I actually tried to use them, and will try again in the future. I had some coins disappear (still unresolved). I also had the same issue as you OP, for about the same amount, but a number of people complained and they fixed it. Have you tried withdrawing small amounts? I don't have much confidence in them after my experience but I might use them if they get their act together. Their support was alive at least.
I have tried withdrawing $100, but failed also... |
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Still no feedback today...
For those who are trading at CoinMKT, may I know where your confidence come from? If you cannot withdraw, what's the meaning to deposit/trade there?
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