This is really a good sign, I hope you can get all your money back and end this allegation. But I have a question, why do they divide your money into parts for payment? Why did they not send all your money once?

Firstly I am sorry about you getting scammed. You are not the first and you will not be the last person to be scammed but I really hoped you had researched about them before you sent your funds to them.

Just to let you know coinsbit, p2pb2b, exrates and whitebit are all scam exchanges that are connected with the same group of scammers that have one Ukrainian super-scammer called Valerii Solodovnyk as a common link.

In the case of exrates exchange, there is something you can do. Exrates is owned by: DexTechnologies OÜ which is registered in Estonia and has the company number as: 14499374

Estonian law, rules, regulations and policies apply to them therefore report them to the Estonian authorities.

1) Firstly, report them for tax evasion because they have filed micro accounts for their previous tax returns yet they claim to trade over $1 billion every day. For a company that claims to trade over $365 billion a year they have not paid any tax so when the Estonian authorities hear that they did not receive potential tens of millions of USD$ I am sure they will take a look fast:




2) Second, report them to the Estonian authorities for what they did to you by scamming your crypto. Give them as much detail as possible: cybercrime@politsei.ee

That should hopefully shut down their trash fake exchange website.

I think you are wasting your time trying to get your money back from a scammer who stole it and stole others’ money.
There are many similar cases. Unfortunately, the support team will not care for their reputation and therefore will not consider how much money will be given to you.
The best solution is to contribute to spreading awareness and preventing others from using this service.

If you are from a country that supports crypto (regulation,) ask a lawyer and he may help you.

It seems that talking to them won't solve any problems   This time and the next time, they can continue to use that reason to not pay you, support has no right to interfere with the investigation. LOL. Support features are useless there   It is no coincidence that there are other allegations about this exchange   Hopefully you can get the money, this topic should be more touched so others can see it

Sorry for losing your money, but upon checking the site, there was no reason for you to trust them and deposit that amount.
When searching you will find many topics^{[1] [2] [3]} that talk about them being scammers.

[1] EXRATES.ME is a scam Exchange
[2] Review Exrates.me exchange from 2018
[3] EXRATES.ME is a scam Exchange from 2018

Unsurprisingly, they are still working, it seems that many people invest in these platforms without doing any research.