what is the meaning of taking people money and not be able to withdraw and try to talk to them to get asolution and all they say just wait
If you want to create any Scam Accusations against someone you have to post all information and proof. your post is not clear much.
Anyway, Did you tried to contact support through email/live chat? I have faced some problem with this exchange long ago. withdrawal took more than 24 hours even sometimes it canceled after 12 hours. This is a shady exchange to me. And it's volume is fake.