From your T&C:
If any amount is mistakenly credited to your Account we shall notify you and the amount will be withdrawn from your Account. If, for any reason, your Account goes overdrawn, you shall be in debt to us for the amount overdrawn.
Do you process payments manually? What do you do when users didn't submit any identification prior to withdrawal?
We reserve the right to request documentation to verify your identity prior to granting any withdrawals from your Account. We also reserve the right to request this documentation at any time during the lifetime of your relationship with us.
Can you please tell us the instances where you asked for verification? Does this include maximum withdrawals?
User must not transfer cryptocurrency to the address provided by PokerShares for the deposit purposes from a shared wallet or any other address not solely controlled by the user.
You might want to add an explanation why you don't allow direct deposits from exchange wallets or from other online casinos.
I'm guessing this is the case:
All withdrawals will be made to the original method of payment (deposit).
Deposits are processed automatically. Users need to be verified in order to request a withdrawal in accordance with our gaming license.
We have asked users for enhanced verification in the past when they requested very large deposit limits. Once users are verified we do not request further documentation when they win large and or wish to make large withdrawals. Please note that we also do not exclude winning players.
You can enter the desired BTC withdrawal address prior to requesting a withdrawal. I will ask our legal team why the T&C state to only deposit from addresses you fully control.
Please let us know should you have any further questions