Exactly this. They are purposely requesting something that is quite literally impossible hoping that I give up. Even then, like you, I am not even sure what they're asking for.

Unfortunately, for unaware customers, they have good reviews on several aggregate sites which tempted me in to playing there. 2 of those sites I have threads opened detailing what has happened and investigations are getting started. They've sometimes been taking a week to reply to me so it's just very very slow and frustrating.

Just to update on this if anyone cares. After all sorts of absurd requests they are now asking me to prove how I fund my crypto and bank accounts. Bare in mind all I did was deposit once from a crypto wallet, like every other customer, and now here we are 2 months later with yet another delay tactic. Added to that they take days and sometimes weeks to respond, to what you would assume is an urgent matter.

Please please stay away from these crooks.

Here is the email they wrote to me:

It's now been 8 days since any reply from these guys. They are just totally ignoring the fact that they owe me 3k GBP.

I'll start formal complaint in next couple of days. People need to be protected from these crooks.

Still no response. Nothing at all. Hardly a surprise.

It is more possible than it may seem. Atalanta's legs have gone a little. They threw away a 2 goal lead to Verona on Monday. Liverpool have had more rest.

It is absolutely possible, but unlikely.

Yes. Out of the blue they're now asking for and I quote:


Neither of these things have anything to do with what's been going on whatsoever. So it is clearly just another small minded attempt at a delay.

Anyhow I have sent what they asked for and we will see how long it takes them to fix this priority issue.

However you look at it, it's a silly move on their part. Now I will stay away from their site and they lose a lot of money from me, all over $35 and the inability to credit that money to me, whether I made a mistake or not.

None of it makes any good sense.

 
Min deposit is 0.0005 BTC and i deposited 0.0041 BTC. So a small difference.

My point was that after spending so much on there that they couldn't fix this for me shows poor customer service imo.

So this site is a little petty. I have lost a couple of thousand dollars on here recently but when i make a tiny deposit ($35 ish) and it ends up being a fraction under their min deposit, which is in very tiny print on their deposit page, i am told the funds are void and there is nothing they can do. No manual adjustment nothing at all.



So rather than manual adjust and help a customer out they are just going to stick with the funds as being lost and doing nothing to help me. More than anything this is just abysmal customer service and they have absolutely lost a good customer. Ridiculous.

Hiya,

Another update on this..... They are once again asking for a notarized passport. Aboslutely absurd.

Tomorrow I will start posting on all the other forums about this issue to see if we can get some logical thinking into them.

So about 5 days ago I spoke to their support and they said they had withdrawal problems due to some API and it would be sorted the next day. Well, nothing has happened at all and no communication again.

It's been so long now. I will give it a few more days and then I will make threads on all the other betting review sites.

Still nothing from these guys wrt to the money owed. Not even an email to update on the situation. Nothing whatsoever.

All of this from just one afternoon of degeneracy.

Be very wary using this site in the future.

Ok. I will try and wait patiently now that some logic has finally manifested. Thanks for the reply.

Here is a list of every transaction I've ever made on Chipstars. It was one short afternoon of degenerate betting which I happened to win, and then all of this has happened.

Hiya,

There is nothing suspicious about my betting whatsoever and I will happily post every single bet I made if it helps to make sure that this is perfectly clear. I am currently screenshotting every singe bet right now.

The notarization request is the biggest flag however. No one in the industry has ever requested such a thing. This is a betting site, of which I used perfectly honestly and I will prove that without question, so why are they asking for things like notarization which is normally within the jurisdiction of such things as immigration authorities.

I will be going through every avenue possible to make sure this is dealt with fairly so let me state vehemently that you should not continue nefariously.

Crypto betting is a growing industry and you need to be doing things with integrity if you don't want to mess everything up. 5 days of radio silence, and then all of a sudden a request for notarized documentation? Don't be so utterly absurd. Nobody is going to believe that...

So you need to do the right thing and stop messing me about.

EDIT: Oh and btw, I did win around 2k GBP from a 1k approx deposit. I won 990 GBP on ROULETTE. Can you explain what could even be slightly suspicious about that roulette win?? I will post every single bet I made too. There is nothing suspicious about my play and I am now worried that you are just straight up trying to scam me.

The problem is they have supposedly good scores at Trustpilot and Askgamblers etc.

This is not a kyc issue at this point imo. This is just a delay or scam tactic only. Notarising a document means I need to contact a solicitor/lawyer and pay a fee to have the document notarised. Absolutely and utterly outragous and clearly nothing more than a nefarious action.

All this just for a simple first withdrawal.

Scrap that. Here is the current issue. They are asking for my passport to be notarized which is outrageously excessive just for a simple withdrawal.

Here is the message they sent me:



'Hello,

The provided document is not notarized, therefore we are unable to process the withdrawal. Please note that you are required to send us a notarized document. This involves visiting a notary to obtain a copy of your ID document and having it notarized.'

I just had a reply asking for a copy of my passport again. So hopefully this will all be cleared up pretty soon and the delay can just be put down to Easter.

Still radio silence, and the Chipstars account has been on today. We wait in vain.

I am waiting for 5 days now just to be verified so I can make my first withdrawal. I would not bother to make the thread but I need to see some movement as I have not had any communication at all. I understand that it's been easter so there might be a delay but almost radio silence for 5 days is very worrying. Please can you try and address this. Username is brassnuts.

Thanks