Just to update on this if anyone cares. After all sorts of absurd requests they are now asking me to prove how I fund my crypto and bank accounts. Bare in mind all I did was deposit once from a crypto wallet, like every other customer, and now here we are 2 months later with yet another delay tactic. Added to that they take days and sometimes weeks to respond, to what you would assume is an urgent matter.
Please please stay away from these crooks.
Here is the email they wrote to me:
The risk team has checked your screenshot and is informing you that the information from the screenshot is not relevant enough.
We need to see all the data and names on how your crypto account was funded and all the statements about where the funds to your bank account have been coming from.
Without that information, it is not possible to conclude the case. Please be so kind and provide us with these.
Kind regards!
Sincerely,
Ana Taylor
I follow what is happening here. They are delaying the payment, after asking for a notarized passport, they are also asking for proof of the origin of the money. It's strange to me when a casino asks about the origin of money, I don't even know what kind of statements can be attached, or what names and data they are talking about. No casino has ever asked me for that, honestly, even their email confuses me.
They are neither the first nor the last to do these kinds of things, and every time it is a bitter experience. I guess you should ask them to clarify what they are actually looking for, I guess 3k is not small so I expect you to keep fighting. Just take it slow and be patient, maybe you should think about opening a topic in the scam accusation section.
Good luck.
