Hey Mukey,

Thanks for allowing us to respond to this publicly. I'd like to start off by saying that Rollbit absolutely does care about it's users.

As you suggested in your last posts, I did reach out to you yesterday to let you know that I got our team to look into this more thoroughly.

I'm not sure if you meant this, but in those posts you failed to mention that we were reviewing this further and that we would revert with another update shortly. This is the promised update.

I reviewed every case you opened with our support team and think our team responded correctly based on the information they had at the time.

However, what we definitely should have done differently here is recognised this withdrawal issue far earlier.

After our team reviewed this, we found this is most definitely something we could have prevented in the first place. A fix has since been deployed!

To give more context on the "issue" here, a 3-prefix LTC address is valid. However, they're generally considered deprecated.

When looking at our LTC withdrawals, I found 103 unique withdrawals to 3-prefix LTC addresses. 45 of which were from the same user.

I cross-referenced these withdrawals to support cases and found 16 that had this issue.

Considering the fact that some sites still accept 3-prefix LTC addresses, I think it's fair to assume the other 87 were satisfied with their LTC withdrawal. However, 15% being problematic is certainly not great.

Due to the fact that 3-prefix addresses are generally considered deprecated and their usage on Rollbit is minimal, we made a change that rejects these addresses. I wouldn't call it a bug fix, but more adhering to a best practise.

That said, Rollbit could have prevented the erroneous withdrawals in the first place. Since we're partly responsible, we are more than happy to refund all affected users.

I have reached out to all 16 users that were affected by this to understand if they were able to recover the funds. If not, Rollbit will issue a full refund to their account.

So far, this has resulted in 7 refunds totalling $2,976.04. This includes a refund to yourself, which can be claimed here.

Special thanks to Hhampuz for swiftly alerting us to this thread.

Please accept our apologies once again for the inconvenience this caused you. You did the right thing by making us well aware of this issue, you have undoubtedly saved tens of our other users making the same mistake.

Thanks,
Razer
Rollbit.com

You should have a txid in your withdrawal history if your withdrawal to the wrong address was executed.
Why you do not share it here so anyone with good knowledge about such transaction may tell you something about the case.
At the moment you are telling a story only without a single proof.
Most people will only give a speculation and you wont get any useful help.
Did you give the txid to Hhampuz? Or you just tell him the same story as you wrote in this thread?

Even though Hhampuz was not part of the developer team of Rollbit, I'm pretty sure he's more than willing to help to address this issue and help you as much as he can. This is a lesson to everyone that we should always read between the lines, confirm that you are using the correct answer and read everything on your screen, don't be on a hurry every time you transact because your money is still on risk even if you are just withdrawing it, so be careful next time.

Rollbit has a good reputation mate and this is the reason that the case will be resolved sooner. and also good that OP bought it here for faster action and addressing .
will try sending PM to the rollbit OP and also to Hampuz so that management will hear this out .