(SOLVED) (Rollbit.com) I withdrew LTC to BTC wallet and support won't help.

[Mukey]

I've accidently withdrew LTC on Rollbit.com to my BTC wallet, I know this is a dumb mistake on my part but at the minute support don't want to know never mind help me. My point is that no LTC address begins with 3 like the BTC address I tried to withdraw to on accident does, and what if someone made this same mistake but with 50k, 100k? This is less than $100 and they don't want to know so far, never mind change the code of the website so this does not happen to anyone else, so far support just say 'it's not our fault' my argument is that it's both our faults, if the site didn't let me send LTC to a BTC address then it would not have happened, many exchanges and wallets have already thought about this issue and do not let you send LTC to a BTC address.

I take part responsibility and know it was a dumb mistake, but guys they aren't even bothered, not about updating the site to fix this potential issue happening to someone withdrawing a lot mote than I am


Edit 23/06/21: Just letting everyone know I have sent Hhampuz a private message on here explaining the situation and will keep you all updated, thanks for all you're comments.

Edit 2: No reply from Hhampuz so messaged support again and they want to potentially fix this so it doesn't happen again and got the Devs looking at it, but don't want to re imbursed my $90 lol. I have deposited in total around $340 and this was my first withdrawal, looks like I'm finding a new casino.

https://blockchair.com/litecoin/transaction/8ecdbe06b358422a00bc1ee545d79869ea156794306941d580ef085edc4c3211

Basically, 'Yeah where fixing the issue that could have stopped this but f*ck you'

Screenshots of chat:

https://prnt.sc/16gsc1j

https://prnt.sc/16gso2j

This casino really doesn't care to be honest, be careful guys because they will not help you even if they know it's a problem on there end. All they say to me is it's my fault, must be as broke as me and don't want to pay $90 to keep a loyal customer and obviously I would have updated this thread saying how good they are, but they are horrible.

Final edit 24/06/21: Rollbit have now fixed this issue from happening to anyone else and issued everyone this happened to a refund! Good job rollbit! Good to see you aren't like most none crypto casinos and that we actually have a voice, thank you.

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[RapTarX]

If I'm correct, it's not lost anywhere in the chain. It was a non-executable withdrawal request. If so, they must have associated with you although they are not exactly liable for this operation. But when someone thinks of a sustainable casino, they must have helped you to give the fund back although it will be a lengthy process to handle. I believe this case will be solved professionally since you have posted it here; better move in scam accusation.
On a side note, be sure when you transact in cryptocurrency. you can lose a big amount if you are not enough cautious.

[SFR10]

at the minute support don't want to know never mind help me.
~Snipped~
so far support just say 'it's not our fault' my argument is that it's both our faults, if the site didn't let me send LTC to a BTC address then it would not have happened, many exchanges and wallets have already thought about this issue and do not let you send LTC to a BTC address.

You might want to also include screenshots of the conversation that you had with their support ^{[might come in handy]}.
^{- You should've posted this on their "ann thread" instead [more exposure].}

better move in scam accusation.

If you decide to do this, the "move" button is in the bottom left corner of the page.

[YOSHIE]

I've accidently withdrew LTC on Rollbit.com to my BTC wallet, I know this is a dumb mistake on my part but at the minute support don't want to know never mind help me. My point is that no LTC address begins with 3 like the BTC address I tried to withdraw to on accident does,

I often see on gambling sites or exchange wallets that state:
Wrong recipient address may cause your withdrawal to be lost.
or

Urgent:
Send only BTC to this deposit address, sending coins or other tokens to this address may result in the loss of your deposit.

What happens to you is a complicated case, zero percentage of money can be returned for negligence in withdrawing LTC to BTC Address.

If so try to contact these two people but I'm not sure they can help because of your own mistake in placing the withdrawal.

Rollbitcom

Hhampuz

Very difficult to refund in case of delivery error/different address.

And one more thing for the OP, proof of delivery is important in this matter.

[ryzaadit]

-snip-

DuelBits have that feature.

If you use ETH address on BTC network then they are gonna send you to notify "Invalid Bitcoin Address", IDK about Rollbit did they have such that feature or not! IMO there has 2 scenario happen:
- The fund actually send to the wrong address
- @OP balance fund only deducted but the withdraw can't happen on the system rollbits due not supported address, so need manual process to fill the balance into @OP account and redo the withdraw.

The best way, always rollbits who know this answer, however the one make a mistake is user so don't hope to much! I also have some experience problem deposit 265$ to wrong chain ETH with BSC address the reality this fund can be recovery.

Guess what? they don't want to recover it and always show me their FAQ doesn't even try. Is actually good casino, but due of that reason I leave them the casino maybe potential become a major casino and I also support them.

Since my issue and how their team response, Ignore me as well decide not repply or discus on their thread anymore.

[nakamura12]

It's your problem for not checking carefully if it's a btc or ltc wallet address. Anyway, it's good that you share it here even if it's clearly your fault for making that mistake. If they have the feature the same as duelbits as mentioned by ryzaadit then they won't be bothered by it since the withdrawal transaction won't happen. I would do what they suggested to expose this problem on the ann thread itself or Hhampuz which is the campaign manager of rollbit.

[DoublerHunter]

It's your problem for not checking carefully if it's a btc or ltc wallet address. Anyway, it's good that you share it here even if it's clearly your fault for making that mistake. If they have the feature the same as duelbits as mentioned by ryzaadit then they won't be bothered by it since the withdrawal transaction won't happen. I would do what they suggested to expose this problem on the ann thread itself or Hhampuz which is the campaign manager of rollbit.

^ That is what we call, careless or negligence, if the site will deny that problem, there is nothing you can do is to accept it a learn from those reasons.
This is what commonly the issue has when you are very lazy or not even reading first the TOS, if so there's possible they will return it, just accept the fact and learn more. But however, thank you for bringing that issue here, and probably you should try again to contact their support or bringing up this issue to their ann thread. Nevertheless, I am hoping Rollbit team will looking this and improve this feature.

[RapTarX]

- The fund actually send to the wrong address

I think it is not possible LTC to be sent to BTC wallet. In fact, every site should be showing an error message when they find the address doesn't meet the criteria. t shouldn't be a lot of work; need some changes in the code.
Your second assumption is correct I guess and there's nothing wrong to give a refund.

[rodskee]

It's good that you Opened this issue here for the knowledge of everyone because this is a common mistakes specially sometimes that you are over confident in playing that you missed something to double checked and also The site must have a warning message like what DuelBits has ,i actually done same thing in the past but because of the warning i have come to change the address.
Maybe this will also open to Rollbit to have this feature though it is clearly mentioned every withdrawal to specifically send only appropriate coins in each wallets.

[Kittygalore]

I think that you will have your issue resolved, with a lot of users moving their heads towards you, I think you got what you need to solve this which is the attention of the other users which will pressure Rollbit to solve your problem. Also, try to provide evidence in your OP, we never know if we are going to need it you know and to add to the credibility of the situation.

[btc78]

Sad to see this happen but i think you only missed communication with the Support from Rollbit.

this casino is building their name now and increasingly earning popularization specially from this forum so they won't risk their reputation just because you mistakenly send a coins to wrong wallet.

Best give them time or directly PM the OP or even the Manager of their signature Sir @Hhampuz as surely he will cooperate with the team and this issue will be resolved faster.


Just let it give some time because admit it that this is literally your mistake so even if they don't act to help you it is still your fault but Im sure they will settle this easily .

[mu_enrico]

If Rollbit is a "caring" casino, I believe this issue can be resolved as it's not like you mistakenly send LTC to a valid LTC address (that is not under your control). But yeah, it's a mistake and OP is at the mercy of the casino's willingness to do some additional work. Anyway, I believe your fund is still in the casino's hot wallet since LTC -> BTC address is an invalid transaction, but there is still possibility that your "3" address was converted to "M" address. As long as you have the private key of the "3" address, it's recoverable.

Check your transaction tab whether they sent your withdrawal to unknown "M" address.

[Lakai01]

I know this is a dumb mistake on my part but at the minute support don't want to know never mind help me.
-snip-

How did you contact support? What was the feedback from the support? Or have you simply not received any feedback yet?
If the latter ...how long ago did you contact support? Such requests usually need a bit more time to be processed, since such things do not happen regularly and e.g. other people than usual have to process the requests.

It would be very helpful if you could post the conversation with the support here! 

[Kong Hey Pakboy]

If Rollbit is a "caring" casino, I believe this issue can be resolved as it's not like you mistakenly send LTC to a valid LTC address (that is not under your control). But yeah, it's a mistake and OP is at the mercy of the casino's willingness to do some additional work. Anyway, I believe your fund is still in the casino's hot wallet since LTC -> BTC address is an invalid transaction, but there is still possibility that your "3" address was converted to "M" address. As long as you have the private key of the "3" address, it's recoverable.

Check your transaction tab whether they sent your withdrawal to unknown "M" address.

If OP is at the mercy and Rollbit wants to keep their good reputation in the forum then they will act on it as soon as possible. And follow what @mu_enrico instructs you OP, it helps a lot.

[Bttzed03]

- The fund actually send to the wrong address

I think it is not possible LTC to be sent to BTC wallet. In fact, every site should be showing an error message when they find the address doesn't meet the criteria. t shouldn't be a lot of work; need some changes in the code.

IIRC, LTC P2SH segwit address used 3 at the beginning (just like BTC) for P2SH before it was changed to M. It's possible that Rollbit's wallet provider didn't update to the new format.

How that things happen?
I've tried withdrawing LTC on the platform last night as well and I also input the wrong address but the warning pop-up "You have enter an invalid LTC address". I'm wondering what happened to you, why you was able to proceed the transactions even if you input the wrong address. Hopefully support can still help you though of course that was your mistake so whatever the result is, just accept it.

Take note of the time difference between the OP's post and your withdrawal time. Were they the same? The OP's withdrawal should be earlier than the post and Rollbit could changed the process immediately after finding out about the issue.

[bitterguy28]

I think that you will have your issue resolved, with a lot of users moving their heads towards you, I think you got what you need to solve this which is the attention of the other users which will pressure Rollbit to solve your problem. Also, try to provide evidence in your OP, we never know if we are going to need it you know and to add to the credibility of the situation.

Rollbit has a good reputation mate and this is the reason that the case will be resolved sooner. and also good that OP bought it here for faster action and addressing .
will try sending PM to the rollbit OP and also to Hampuz so that management will hear this out .

[Kittygalore]

~

Rollbit has a good reputation mate and this is the reason that the case will be resolved sooner. and also good that OP bought it here for faster action and addressing .
will try sending PM to the rollbit OP and also to Hampuz so that management will hear this out .

I forgot about the part that OP have brought it in this forum for attention, this will definitely be resolved because as you have said, Rollbit has a good reputation in this forum.

[Mukey]

I think that you will have your issue resolved, with a lot of users moving their heads towards you, I think you got what you need to solve this which is the attention of the other users which will pressure Rollbit to solve your problem. Also, try to provide evidence in your OP, we never know if we are going to need it you know and to add to the credibility of the situation.

Rollbit has a good reputation mate and this is the reason that the case will be resolved sooner. and also good that OP bought it here for faster action and addressing .
will try sending PM to the rollbit OP and also to Hampuz so that management will hear this out .

Hey mate thanks for you're comment, just messaged Hhampuz on here now. Hopefully they are kind hearted and understanding.

[OcTradism]

I've accidently withdrew LTC on Rollbit.com to my BTC wallet, I know this is a dumb mistake on my part but at the minute support don't want to know never mind help me.

Hhampuz is not internal member of Rollbit team. He only manages campaigns, promotions, contests for Rollbit.

Anything relates to support, must be opened and resolved officially on their webiste, https://rollbit.com/support

You can not ask indirect support from anyone else.

My point is that no LTC address begins with 3 like the BTC address I tried to withdraw to on accident does, and what if someone made this same mistake but with 50k, 100k?

Bigger money, more carefulness you should have. It is your mistake, not Rollbit and many services don't give support to retrieve your mistakenly sent fund.

If they give such retrieval support, they charge you excessive fee.

[YOSHIE]

Hey mate thanks for you're comment, just messaged Hhampuz on here now. Hopefully they are kind hearted and understanding.

What you're doing is right, at least @Hhampuz, knows more and knows more with Rollbit's team/management, than us here, even though he can't refund your jammed/misdelivered funds.

I hope, if all of that really happened to you, at least by contacting @Hhampuz, there is a best way solution to solve your problem, I hope so, bottom line: at least @Hhampuz can show this thread, to the management/Rollbit team about the problem you are facing right now.

because for now @Hhampuz is the person who can directly contact them in any way, even though it's not his job, but he is a very understanding person among the community, especially in the Bitcointalk forum.