I did read the case, if it's the same
Usually, I wait some days before removing a service:
The reason is it deserves to give time to mixers since we all have a life outside, it may take time to check what happened and the users complaining may come back several days after to tell us it's ok or never come back.
Just trying to be fair between mixers.
I practice this way, especially when I feel it's an isolated case. Of course, if there are a dozen people complaining in the same period of time, there is no question to wonder.
I also know that some people try to make others believe that X or Y mixer is a scam when it is not true. It even happened that I tested the blenders myself to verify the claims or the (baseless) "rumors"
Updated post #1 and adding coino-mize.com to the scam list
In your opinion is fair, in mine is not! If you added a red flag or anything to it after first unresolved accusations I would had made some research before sending 1BTC or I would had just used another mixer. But as I saw it in trusted list I assumed it is safe to use them!
You tried to be fair with the mixer, I think you should try to do what is more fair for the customers as they are the ones who can get scammed and lose funds but there is NO WAY for the mixers to get scammed!
But again.. that is my opinion, I am sure mixers have different ones!
It is strange that they did not moved the coin since I sent it to them..