It is not about being a Russian, but about behaving like this country and accusing people/companies of many things which are untrue and have not a single proof to do it. Have you seen any evidence? We neither. Softswiss did not confirm anything with us (also haven't seen it here) so maybe it is just another "wish to be true" by LTC casino? And these three jackpots... Those are not progressive jackpots which are really hard to believe to be hit three times by one player, those are in-game jackpots which players can win, as they are a part of the game, and they are there to be won from time to time, this is what slot games are all about, aren't they? We doubt there would be any slot players if they won't be winning from time to time, this is what gambling is all about. But of course, it is your right to think otherwise,


Yes, of course. All the games are played using RNG (random number generator) tool to decide the outcome. The RNG is tested by external and independent laboratories to work correctly (that means here - randomly), so there is no one who has an influence on the outcome of the game. This is how all solid game providers work, not only Wazdan. This is how this business work when we speak about companies which have their software tested and approved.  Wazdan software is tested by Gaming Associates and GLI - two very reputable laboratories, which have accreditation to test software in almost all markets in the world for ages. Wazdan games production process is also certified by ISO 27001 certificate.  If you would like to know more about Wazdan certification and approvals please check here: https://wazdan.com/en/our-licences

Hello All!

We are happy that it looks like the win will be paid, finally...

To sum up the LTC Casino above statement, about lack of cooperation from our end, a bug in the game etc. was a great example of how shameless someone can be when trying to hide his scam activities and is accusing someone else of them. To sum up the facts, Volt Entertainment delivered a full incident report where it was confirmed that there is no bug, and the win was fair - sorry @LTCCasino that it was not matching your expectations. There was no feedback about it, so how did it appear you and/or anyone else decided it was not legit?  The game is all the time live for many months with many reputable casinos in the world, where Wazdan games are present.

We are also glad that LTC Casino is not using our games anymore - we are not interested in working with such an organisation, which shows so much lack of any basic standards of treating players and partners. Really, we don't care  We hope other game providers will do the same soon when they realize how you are "working".

We can also see, that you like to create your own world, believe it and try to convince everybody about facts that are not existing. It is a very similar way of behaviour to one country which is now trying to do the same when speaking about Ukraine. Looks like you have something in common? But we won't play "your game" and we won't be explaining ourselves from your untrue accusations. When you will have anything to prove our fault, except your imagination, you are more than welcome to contact us again.

First of all, we NEVER shared any infos with the player, except the one that we are not longer running any investigation, as you were all the time informing - also here, that it is our fault, and that it is Volt Ent. who is blocking the money. If you didn't start to lie, we wouldn't be forced to do it.

Second, we answered all your questions, please check your email, please understand what we are writing. If after receiving the answers, a few days ago you are again asking the same questions, just to get some time or convince us to answer in the way you would like to be answered "yes, there is a bug. We don;t have it, but as long as you want it we will admit it" - it is not our responsibility to answer you again the same things. If you have any PROVEN bugs documentation in our game, please do share it with us and not only be sure that we have some bug somewhere. The game is on the market for almost a year now, used by hundreds of casinos and after one win you are accusing everyone of problems except yourself. It is not our job to check if the player has some bad history with bonus abuse, or playing on the multiple accounts - if you at least do some "homework" you would know that it is your job to identify your players and fight against bonus abuse.

And as the most important - you were the first who asked here casinos not to use our software, just because you think there are bugs. So it is not your fault - it is for sure our fault, just because you say so and you don't care about the evidence. The game which was nominated to many awards by users in your opinion has to be with a bug just because you feel so. Makes sense, and it is very trustworthy. So be so kind, and please immediately stop justifying your scam activities by lies which are (just to mention a few)
- we were blocking the payment
- you have evidence there is a bug in the game
- we know the player and we are trying to abuse your casino with him
- it is impossible to win 3 or 4 jackpots in Hold the Jackpot feature
- it is forbidden to play long game sessions (if it is in your casino, then please show T&C and you are absolutely fine with blocking the payment)

it is as trustworthy as Russia stating that they didn't attack Ukraine now. If you want to go this way, please save our time for reading your posts here, as everybody knows the truth and you are just trying to convince us to your side.




Second, it is very easy and simple to be good at the expense of others. While you, as the game provider do not cover any potential winnings you can say whatever you want and be a honey bunny in others eyes. You say it looks way out of the reality now and works against us. But the truth is, even in 2022 games DO have bugs. It is the reality itself. The only question is how do game providers handle those issues which occur constantly. Either it happens through a not well calculated game math, or in-game bugs, chance of using third party software the fact remains. Providers still do make mistakes. The only difference what matters after something similiar take place how well do providers behave after. As we have mentioned before in very recent case of the mistake with other game provider, this provider did take following actions:
1. fixed in-game bugs
2. made full compensation
And this is an example of excellent handling.
Some game providers admitted there fails but didn't want to make it public. So the fact you say mistakes are not possible looks way out of the reality now and works against you for the people who are still able to think.

Do hundreds of players play only one specific game day and night non-stop? Do hundreds of players win your big jp 3 times in a matter of day?
To make things even more interesting, this specific player made numerous topics on the one of the biggest gambling forums.
And always he is trying to accuse different casinos in something and get any kind of compensation. So he is not as pure as he is trying to appear. The worst thing from a casino side which can be done is to pay to a scammer or fraudster. It does not only tolerate other "shady" people to step inside and take action in possible scams but also makes other honest players to suffer from side effects. [/quote]

As I already mentioned - if you have any proof the player is an abuser, please feel free to make your own decision based on YOUR OWN evidence, and please don't connect it with our studio or any bugs in our software, as you ask to understand your position but to achieve it you want to put a blame on someone else.


We DO not have any problems with paying winnings to any PLAYER. In fact even from the start of this year we have already paid more than 50 000 LTC in cashouts whith some payouts equal or bigger than this specific case. If a game provider is still so confident in honesty of the "player" and its own game after all the evedince that where provided by us we do suggest to pay the amount which player claims to the player directly. It went very well with communication between them, so we do not see any problem in transaction as well.



[/quote]

Unfortunately, it is completely against the rules and standards of civilized and licensed casinos. They can block your account to not allow you to put more bets, and do deposits/withdrawals if they have a reason for it, but blocking the history is clear evidence of scam activities. Of course, let's give a chance to LTC Casino representative and let's wait for their reply, now when they can't blame our studio anymore, maybe they can show the evidence here?

If a player would publish his own data, then it is not a case of breaking GDPR rules, as it is his own choice. We can't do it.  If LTC Casino would like to do it, they also can, if the player is ok with it, they would already do it, as they have all the necessary evidence, but we know what is the case here, and why they won't do it.  We already did our official statement to LTC Casino about the case, we are absolutely fine if they would share it. We would also be happy to see their evidence of the bug in our game, which was officially announced here, as looks like the player (bambolina) is the only person who knows it (together with LTC Casino representatives) but is not smart enough to use it one of the hundreds online casinos which are offering this game for players. That also shows how trustworthy the explanations of LTC Casino are.

Please note, that the jackpot we are speaking here about is not a progressive jackpot or any similar solution which is very unlikely to be won many times in a row, but one of four in-game jackpots which are included in POWER OF GODS: HADES and are a standard part of the gameplay, being a part of our HOLD THE JACKPOT feature. You can check yourself in the demo version of this game: https://wazdan.com/en/games/game/168

Unfortunately, we can't share it, as it is covered by NDA's and internal policy. It is private data from the player and casino and only one of them is able to share it. We are not a side, in this case, we just went public, as there was false info shared by the operator, that we are the one responsible for the situation, which is not true. The only evidence from the operator is that they "feel that a game has to be with a bug" because someone won money on it and they don't like it.



Question: shouldn't Wazdan check those things before a casino can use their games?


Our games were distributed to LTC Casino by one of many of our reselling partners who is at the disposal of all proper licenses and documents.

Hello all Users!

I'm the authorized representative of Volt Entertainment the official provider of games under the WAZDAN brand which were used by LTC Casino. We decided to take a part in this discussion officially, as a user who seems to be LTC Casino representative is trying to accuse our studio of being not professional or delivering a product that contains bugs.

First of all, I would like to tell you that EVERYTHING that is stated here by LTC Casino about our communication and our response to them is not true, or at least not a full truth. This is absolutely unacceptable.

Second, I can assure you, Dear LTC Casino representative, that ALL OUR GAMES are fully tested and certified by an independent and authorized game laboratory, and we have full evidence of it, so suggesting that any of our in-game features are causing bugs in our games are absolutely groundless and seems to be even a bit funny, as looks like you didn't even check the fact that since 3 years all our games are containing these features, and according to you, it is only your casino which was affected by these bugs. Game testing and certification were made way before the event had a place, and these features were in our games before your company and casino were even formed. So please next time rethink twice your accusation before posting it public, as it looks way out of the reality now and works against you.

Our games are used by hundreds of thousands of players every day, with millions of game rounds being played every hour and we haven't been notified by any other casino that they have any troubles with our games. It is maybe a class and quality of the casinos, they are not running only to get money out of players but also to let them win, as this is what slot gaming is all about. In your case, looks like you are looking for every reason to avoid payout to the player and you decided to find us guilty.   It is absolutely unacceptable, and we will of course prepare proper legal steps, about which we already informed you officially.

To make things even more interesting, the game which you accuse to be broken, POWER OF GODS: HADES was nominated by other casinos, so your competitors, to the very prestigious SBC CasinoBeats Developer Awards, which seems to be very unlikely if it was having bugs inside? Hundreds of players are winning huge wins on our games every day, and it is only LTC Casino that finds it problematic. For you casino is only about losing players, is that right?

And now, for the end, a few facts:
- probability in slot games doesn't mean that an event is impossible to happen more often than on "average" - it is a basic fact of maths. Do you think, that when during a toss of a coin, it is impossible to get ten "heads" in a row, just because the probability of it is low?
- we answered all your questions, and we ASSURED you, that after the check of the gameplay everything was absolutely ok with it.
- is there any point in our games T&C or in your casino T&C which makes forbidden for the player to play long game sessions on one game? Is it a crime, is it an abuse of T&C or is it just one of your abusive practices to avoid the payout of money which were won?
- your casino doesn't have any gaming license and is not providing even the name of the owner company or any address of it. Seems a bit scam, isn't it?


TO SUM things for all the players: all stated here by LTC Casino representative accusations, that Wazdan brand is, in any case, a responsible for this situation are not true and most probably an attempt to avoid a payout to the player. We are not responsible for it and we are very sorry to see such practices in our industry. We are also encouraging all players from this forum to find our games on different brands than LTC Casino and we are happy that this "product which is pretending to be a casino" is not offering our games anymore. As for the decision, if to be a client of LTC or not, we leave with all reader's decision, not like LTC Casino who is urging other casinos to avoid our product. I believe that the simple fact that our games are used and nominated for many industry awards by other casinos' representatives and players, and LTC Casino is being blacklisted for fraud on players' wins on many sites speaks for itself. Looks like our companies have absolutely different views about fair gaming and responsible gambling issues. Let us stay with our practices and we will ask players which way they would like to follow.