Thanks Exemplans. No, it's still unresolved and no sign of any resolution forthcoming. My bank can't do anything as it would be a reversed track and trace, a trace can only be done from the point of issue

Thanks Yoshie, I'll have a look at these sites. Appreciate your support.

Has anyone had any dealings with Kriptomat?  I've posted about my situation before but I think I chose the wrong forum.  Kriptomat are a relatively small exchange based in Estonia. They have an easy to use platform and were recommended by the Guardian newspaper and these were the two reasons that I decided to use them. All went well and they are are very agreeable in communications. However when I attempted to withdraw funds to my linked bank account these had "mysteriously" vanished. It's been over six weeks now and since only they can initiate a forward track and trace, I've been left without my money and cancelled a holiday as result. I'm wondering if this a commonplace occurence-they claim that it has rarely happened but they appear to have done nothing much to resolve the situation. I would have thought that any reputable company would take major steps to resolve what is clearly a problem by refunding / compensating / apologising. I've had a lukewarm apology but no acceptance of any responsibility. I still have a small investment with them but I'm highly doubtful as to whether or not I'll ever see it again. Are they in some kind of financial trouble that I'm unaware of or have they been hacked? I'm looking at taking legal advice although the sum involved (just under £400) may not make an attempt at litigation viable but any helpful suggestions about how to proceed would be very wecome.

I'm only doing what anyone when else would do in the same situation. It's all very well for Kriptomat to deflect the problem onto my bank when they can do nothing whatsoever about this, as a forward track and trace can only be done by the bank sending the funds, not the bank receiving them. A reputable company would have resolved this by now with immediate reimbursement and an apology. I'm in touch with money box live on Radio 4, Kriptomat of courdse will be offered a right to reply. I'm also investigating a legal avenue to retrieve what is mine.

Thanks igehhh,  the background to this is that my bank account was linked to Kriptomat and I made a withdrawal of about £400. This was just under a month ago. The payment was by SEPA and shouldn't take more than a day or two. I've contacted them regularly, they are apologetic but I get the feeling I'm being fobbed off, nothing one would think that couldn't be resolved by a straightforward track and trace. I actually really need the money for a trip I had planned and had to cancel due to this so the whole episode has caused me quite a lot of stress. I've been making enquiries legal assistance. Any other ideas of how I can get this back would be very welcome

Has anyone else had an extremely negative experience with Kriptomat, the Estonian cryptocurrency trading paltform?

Yes, it's a really poor example of an exercise in public relations. Any halfway decent company would have been able to initiate a forward track and trace in a matter of minutes to establish whether or not the funds ever reached the intended destination. They would also probably have paid upagain and taken the matter up with their bank. Anyway, thanks once again for your help and considered advice.

Thanks Jerome, they're a relatively small cryptocurrency platform based in Estonia which may be why you haven't heard of them. I only used them due to a positive review in the Guardian newspaper, something which I've very much come to regret........I wanted to establish whether this was one-off error as they claim or part of a larger pattern of non-payments to other customers. I have in fact left a review on trustpilot and have contacted some legal advice experts.  I'm also concerned about the remainder of the crypto which I have with them and which I'd obviously like to cash out but suspect that the same thing will likely happen again in which case I will lose the lot.

Has anyone else had an issue with Kriptomat?  I had an investment with them and my bank account was linked. I made a withdrawal of about £400. This was just under a month ago. The payment was by SEPA and shouldn't take more than a day or two. I've contacted them regularly, they are apologetic but I get the feeling I'm being fobbed off, nothing in the way of any evidence of a forward track and trace etc and no sign of any money, just vague assurances that it was being looked into. I had to cancel a trip I had planned which the withdrawal would have paid for and the whole episode has caused a certain amount of stress. Any ideas of how I can get this back and does Kriptomat have previous form for this?